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The Customer Support Team is really fast with their responses. They take care to leave you with a solution you understand and can work with.
Hi there,
I am happy to hear about your positive experience with our Support team.
It was a pleasure helping you and I wish you a lot of success with your business! And please feel free to reach out to us anytime if you need assistance or advice. We’ll be here to help you! :)
Sara from the OptiMonk Support team
App works great! It helped to obtain lots of potentially lost customer.. Will definitely keep it, and try all its features.
We selected Optimonk to run the automated pop-ups. We are in the discovery phase and it is becoming an excellent tool for our store. The customer service from Stephan has been fantastic! Thanks for all the help, I am sure we are going to need more and you will have our backs!
Hi there!
Thank you very much for your kind words, I am so glad you were satisfied with our help!
Rest assured, we will be here, ready to help you build your success!
I hope you will have a lovely week ahead!
Best regards,
Stephan from Optimonk
We needed a pop-up for our E-commerce and this app is fantastic! And it have a very helping customer service.
Having this kind and appreciative customer is fantastic as well :) Thank you so much for your review «3
Please let us know if we can help you further with anything.
Good popup builder and It integrates with Klaviyo but not in the sense that it will only pop-up for those who are not subscribed. Meaning, we are giving discount codes to customers who are already subscribed before adding the app. It only excludes those who signed up via the optinmonk popup. This is unclear when signing up and when creating the funnels, I don't like this misleading language in the app. If we had known this , we would not have spent hours building product specific popups for email collection. We are moving back to the klaviyo popup.
Hi Zipora,
I’m Sara from OptiMonk Support.
I am sorry that you had a negative experience with this feature.
After you left your feedback, we reached out to you via email to investigate this issue for you. Our team tested the Klaviyo list and segmentation feature, and it works properly on our end, and in the tests in your account.
This rule allows you to segment your audience based on their previous subscriptions to your Klaviyo lists, using the Klaviyo cookies. Please note that this only works if your client didn’t delete their cookies and is visiting your site from the same browser.
For further investigation, our technicians would need access to your Klaviyo account, but based on the investigation, this feature works accordingly.
I’m ready to assist you with anything you need. We’d be pleased if you’d give us a second chance!
I’m looking forward to your response.
Sara
I am updating my review. My first experience with Optimonk was the app just did not work. I gave up and moved on but Optimonk support emailed me asking for feedback. I explained my problem. Their staff fixed my implementation without any additional prompting. I wish their app was easier to figure out from the beginning but if you have a possible just let them know. They will help.
As of now it's working perfectly! Getting conversions and easy to install. Working now will see further if its actually getting me more sales
Hi,
Thanks for your positive feedback, I'm really glad that you could increase your conversions with the help of OptiMonk!
With any OptiMonk plans, you can have unlimited campaigns, therefore please feel free to reach out to us if you need campaign advice.
I wish you a lot of success with your business,
Anna from OptiMonk
hiii.. how to use the optimonk.. i can't view it in our website.. help me to preview it in our website..
Hi There,
We are very sorry to hear about your experience. I checked your account and the reason why the popup did not display was that the domain name assigned to the campaign was not correct.
However, I made the change for you and can assure you that the popup is working well, let me share with you a screenshot: https://prnt.sc/t6vaea
May I ask you to try again and let us know if you still experience it? :)
Thank you very much and I wish you a lovely day ahead!
Best,
Viktoria
OptiMonk Team
love using this, its helpful for customer feedback which will in turn increased add to carts and sales :)
Hi Daniel! Thanks for your kind words, I'm happy that I could assist you today. I wish you a lot of success with the app and feel free to get back to me if you need help later on. Have a great weekend, Anna <3
I contacted Support to clarify how the triggers work and it was the best customer support i've ever received.
I actioned the changes easily and I have seen instant results and orders from customers. Highly recommend.
Hi There,
I'm so happy that you were satisfied with our consultation! <3
Once again, thank you for your review and I wish you a lot of success with OptiMonk: many new leads and more and more sales. :)
Have a great day,
Anna