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Actually this app doesn't work at all. As in will NOT show up on my site, even after signing up and paying for this. I would HIGHLY recommend going somewhere else.
Hi Nicholas,
I'm Anna from OptiMonk Support.
I'm really sorry for the negative experience.
Please note that you haven't been charged as you downgraded on the same day and I think I already found out which setting caused the popup not to appear multiple times.
I sent a reply to your email and I'm ready to assist you with anything you may need. We'd be very happy if you'd give us a second chance!
I'm looking forward to your response.
Anna
Doesn't work at all. Added the 1 second trigger as well as the exit trigger and neither of them work. Waste of time.
Looked nice. was excited to use it. unfortunately, i was shocked. the pop up that appeared on my site was not the campaign i launched. it was ok when i tested. but when i checked device it was the wrong pop . delete.
Hi Michaelangelo,
I'm sorry to hear you had such a frustrating experience trying to create an OptiMonk campaign.
To be honest, we had a big feature Release yesterday afternoon. It seems your issue has been caused due to this Release for which I am awfully sorry :(
I would like to inform you that the issue has been fixed so you shouldn't experience the error anymore.
Could you please also take a look at it so that we can make sure that it is all good on your side as well?
We’ve also reached you out via email to make sure you receive updates.
We would like to prove that OptiMonk is a nice and stable app you can count on, so I really hope you give us another chance.
Best,
Fruzsi
Customer Support Team
no recommended , free plan its not good, the popup deasent work in your shopify and you need to upgrade the plan but look the price for this? not really, you have better app in the store. good luck. PD: I use a lot of app and this its my first no recommend.
Hi There,
Thank you for sharing your feedback with us, our customers’ honest opinion means the world to us!
I’m sorry that our current business plan isn’t suitable for you, let me assure you that we are always working on improving our product and systems to be better suited for every customer’s needs.
We would like for all our customers to have a positive experience with the OptiMonk app and with our team.
To achieve this, allow us to get in touch with you directly via email to see how we can improve your experience with OptiMonk. We are going to check your case thoroughly and write an email to you shortly.
I hope this sounds good to you and I also hope that we can prove ourselves to you.
Kind regards,
OptiMonk Team
this app is AWFUL! AWFUL! LITERALLY GARBAGE! I am so frustrated with this pile of junk, it takes like 2 hours just to make a simple coupon popup and constantly bugs out and I'm tired of this. All I want is a good coupon popup app, I've installed around 20 and this is the worst one so far. Please fix your app. And do not send me any emails. I am not reinstalling.
Hi Liam,
I'm so sorry once again for letting you down, I truly understand all of your concerns.
As we have discussed in e-mail, I am sending you the update regarding your issue.
I would like to inform you that some major bugs that caused your frustration have already been fixed.
We have also reviewed how you tried to use our Editor in Logrocket and to tell you the truth you have shed the light to some inconsequence in our system for which we are extremely grateful.
Our Discovery Team is already in the process of making some optimization in order to make our Editor as user-friendly as possible. I will keep you updated in e-mail as well, as soon as I have some news about it.
I hope that we will be able to prove that OptiMonk is the app that you have been searching for.
Best,
Nicole
CEO