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Great app, exactly what I needed. The customer staff responded very quickly, and the various templates were also exquisite. like.
Wow, what a nice compliment! I'm glad we found each other! :)
I wish you a lot of success with the app and please let us know if you need any assistance.
Anna from OptiMonk
The design is beautiful, visually. However, the app is not integrated with Shopify discounts, so you have to manually create discounts and upload them to Optimonk. The "timer" on the exit intent popups is not actually valid - there is no way to delete/remove the code availability based on a 15-minute timer, as there is no connection to Shopify. This means the code is actually valid anytime, and can be shared, because there is no way to tie it to a specific user. I found another app that has the Shopify integration necessary to make the timer/gamification actually functional. Support was no help. They sent me a link that was broken, and then couldn't provide an actual link or any supporting information.
Dear Brandy,
Thank you for sharing your honest feedback, both positive and constructive.
We sincerely apologize again that you had to face such difficulties when you have first contacted our team, both for the broken link and feature limitations. These must have been very disappointing as a first experience, and we can truly empathize with your review, but we hope that we can prove that our service is worth your trust.
Regarding the coupon code expiration time settings, we have already initiated a conversation with our development team on how to make it possible to modify from our end as well, and we will make sure to keep you posted on the latest developments.
We aim to prove that OptiMonk is an app you can rely on to contribute to the success of your business, so we hope that you will give us another chance.
Kind regards,
OptiMonk Support Team
I just signed up - the capabilities are very impressive (templates and editing for Pop-Ups), extensive rules on whom to show the pop-up, integration with many systems and a great virtual assistant to guide me through the setup process.
Fantastic support and help! Asked for a watermark removed, and instantly got the help I needed. Emil did a great job guiding me through the tangled world of ecommerce. Highly recommend.
Hey there,
Thank you so much for taking the time to leave a review! We are thrilled to hear that you had a great experience with us and that we were able to meet your expectations.
Your kind words mean a lot to us and we will continue to strive towards providing the best possible service to all of our customers.
Thank you again for your support!
Emil from OptiMonk
AWESOME APP. EAST TO USE AND IT WORKS! HIGHLY RECOMMEND TO ALL SHOPIFY USERS FOR BETTER CONVERGENCE AND LESS ABANDONED CARTS!!!
Hi There,
Thank you for your positive review, I'm very glad to hear that you had a great first impression and congratulations on your first campaign! :)
Please feel free to reach out to our Support Team at support@optimonk.com if you need any assistance in the future.
Have a great week ahead,
Anna from OptiMonk
It seems professional, but not according to my experience. Not intuitive, requires so much time to figure it out. Then after it started counting the number of visitors on my site (since it has a quota) but did not show any of the pop-up's I was expecting (even to me). There is no proper help/faq section, or at least it is somewhere that one cannot find easily.
Hi there
I am sorry to hear about your difficulties with our app. Our support team is here to help you if you have any questions, and we have a huge selection of support articles to help you learn more about our app.
You can find our Support articles or “Getting Started” videos by clicking on the Question mark icon on the menu bar in your account. Please also see a link to our support center: https://support.optimonk.com/hc/en-us.
You can also find the icon to chat with us on each page of your OptiMonk account. We usually reply within a minute on working days, between 9 am and 9 pm (CET).
Regarding the counting of the pageviews, unfortunately, this is how our pricing model works. It is counted as long as our script is running on your site.
We would be happy to investigate if there was an issue with your campaign, please feel free to open a chat with us.
Best Regards,
Sara from OptiMonk
App is straight forward and easy to implement. Looking forward to see if it helps with retention on my site.
Hi Corby,
Thanks a lot for your feedback and I hope that you'll see great results just in a couple of weeks! If you need any advice or help from our Support Team, please feel free to reach out via chat or via email at support@optimonk.com
Good luck <3
Anna
Great app heard lot of stuffs about it now trying out hope it helps my shop
Easy to install and to configure and customize with easy to modify templates. Will see whether sales are increasing.
Hi,
Thank you so much for submitting your review, we appreciate it a lot! :)
Please feel free to reach out to us anytime in the future if you need help with optimizing your campaigns.
Have a great day,
Anna from OptiMonk
I used this app to help me convert more sales. Super easy to set up. I simply needed to follow the prompts.
Hi,
Making our product user-friendly and easy to use is our topmost priority so it is always a pleasure to see that our users appreciate our efforts.
Thank you for sharing your experience with us, you're awesome :)
Have a nice day :)
Best,
OptiMonk Team