OptiMonk: Popup, CRO, A/B Test , 876件のレビュー

Dear Lion & The Pear Team,

We’re truly sorry you had to face difficulties while editing text elements.
We want to assure you that our technical team has promptly addressed this issue, and it was indeed a temporary bug that affected some users but it was fixed within the hour.

I would like to apologize for all the frustration this caused you, I can imagine this wasn’t what you expected from us.

We would like to make your OptiMonk experience better, please check your inbox, our team will reach out to you via email shortly.

Thank you for your honest feedback.

Kind regards,
Sarah from the OptiMonk Team

Hi there,

Thank you for taking the time to share your feedback with us.

I want to apologize again for this issue that happened with your campaign.

The issue was addressed in a few days and your campaign was restored. Our team will work on ensuring that a similar error won’t occur in the future.

I’m deeply sorry for all inconvenience that this caused. I also reached out to you in a separate email in more detail.

I’m looking forward to your reply.

Sara

Hi There,

I'm very sorry to hear that you aren't fully satisfied with our app and I'd like to inform you that our team is already working on the coupon code feature update regarding the gamification templates.

I sent you an email with the details, can you please check it and get back to me? :)

I'd really appreciate your reply.

Anna from OptiMonk

Dear Frantchen,

Thank you for taking the time to write this review, it is highly appreciated.

I am so sorry to hear that you had a terrible experience with OptiMonk, however, I totally understand your disappointment and frustration. We tried to contact you in the last few weeks via email, however, it seems that we haven’t received a reply from you yet.

We are a small team of only 20 members and Customer Satisfaction is the topmost priority for us. I know that we have made a lot of mistakes, but what I can assure you about is that we do everything with the best of intentions to create value for our customers.

If you would change your mind and give an answer to us, we would be happy to find a way to make this bad experience up to you.

Looking forward to hearing from you.

Best,
Nicole
CEO

Hi Sian,

I'm Anna from the OptiMonk Support Team.

I'm truly sorry about the negative experience we caused with this mistake.

I can see that you have reached out to us on multiple platforms and we have tried to explain the situation in our responses, but let me summarize here as well what happened to your popup:

The OptiMonk template you chose had a button on the 'Thank you' page set up with a redirection action. As you haven't inserted any links where we could've redirected your visitors, the system set up optimonk.com by default after you saved the popup and this is why your visitors were redirected to OptiMonk on the Thank you page of the popup after they subscribed.

I would like to highlight that this function was honestly not our intention to have and was left on the template you have selected accidentally. I contacted our Product Team right away and they removed this setting from the affected template.

As this mistake was made on our end, we would like to like to compensate you for what happened. Therefore I'd be very grateful if you could reply to the email I sent to you on Friday, or you can also reach out to us via chat from Monday to Friday between 9 AM and 9 PM CET.

Thank you in advance,

Anna from OptiMonk Support

Hi Nicholas,

I'm Anna from OptiMonk Support.

I'm really sorry for the negative experience.

Please note that you haven't been charged as you downgraded on the same day and I think I already found out which setting caused the popup not to appear multiple times.

I sent a reply to your email and I'm ready to assist you with anything you may need. We'd be very happy if you'd give us a second chance!

I'm looking forward to your response.

Anna