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Rudolf and the team are absolutely brilliant. They helped straight away to solve an issue i was having. It was my poor understanding of how i set it up and they got what i was wanting to achieve and set everything up then tested it in realtime. The app has helped convert so many customers who came for a browse then bought. 10/10 for customer service. 10/10 for the app
Really great support, fast and does not leave you before it works
Dear Kirkensgaard Mode & Stil Team,
Thank you for your review, I'm glad I could help you :)
You can get back to us anytime if you have questions.
Have a great day!
Best,
Stephan
Very helpful support!! Thank you for everything
Hello,
Thank you for your kind words 🙏
Feel free to get back to us anytime.
Warm regards,
The OptiMonk Team
Gosto demais deste app e nem aprendi a usar todas as funcionalidades.
Atendimento rápido e eficiente também.
Must have para quem tem loja online.
Dear Pickleball Net Brasil Team,
Thank you for this lovely review, we are very glad that you like our app and its functionality.
We are hoping you'll have a great time discovering all the features and they'll prove to be useful for your business.
If you need any assistance, we are always here to help 😊
Best regards,
Réka and the OptiMonk Team
Excellent application has everything you need.
A/B testing, analytics, and much more!
Dear Horzo Team,
We're so happy to hear you find the app excellent, it means a lot to us!
As always, let us know if you need anything, we're here to help :)
Best,
Sarah & The OptiMonk Team
Overall appearance of the app and templates was great, but it was changing the coding in my theme. So easy to use and brought so much appeal to my page but had to recreate my entire website
Dear B Chic team,
Thank you for sharing your experience about our OptiMonk, we are sorry that the coding of your theme was changed.
Our campaigns and installation code should not alter your Shopify Theme or the layout of the site at all, we would like to investigate and help you with this matter as soon as we can. I can see that you uninstalled OptiMonk already but we would like make a much better second impression, if you let us. Please message us at support@optimonk.com and we’ll help you with the installation, checking your theme and code and also with any popup setup as well.
Looking forward to your message.
Stephan from Optimonk
Great support team. They explained everything to me with screenshots and offered a meeting for further explanation. Great App thank you
Hello Dina,
Thank you very much for your review 🙏
If you need any further assistance, me and the whole team are here to help and guide you.
Best of luck with your business and sales!
Kind regards,
Réka from the OptiMonk team
Great product & support!
Hey Salty Bay Team,
Thank you so much for your kind words, we truly appreciate it🙏
Warm Regards,
OptiMonk Team
I was having some difficulties and the customer service was super attentive and patient with me! The support they gave me not only helped me run my campaign, but also made me understand how it works!
Hi There,
Thank you so much for leaving us such a kind review! We're thrilled to hear you like the support, it's our priority to provide first-class help😁
Have a lovely time using OptiMonk!
Best Regards,
Sarah & the OptiMonk team
Customer service was solid, patient and got the job done regarding my query. Happy with that. Unlike some apps though Optimonk will not appear on your webpage when looking it at from the Shopify editor, but it will be on the live sites, only small niggle really
Hello CalmCove Team,
Thank you for this nice review, we are glad that you like the OptiMonk experience :)
We are here to help if you need any assistance in the future.
Kind regards,
Réka and the OptiMonk Team