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I installed their app in hopes of setting up a wheel only to find that it is so limited, hard to use, hard to set up. support wasn't any help. going to look for an alternative pop up wheel app instead. Spare yourself and don't try theirs. Some part of their lucky wheel I can even call stupid and useless like, they added a "no luck today" on their template but it required a coupon code and when ...
Hi There!
We’re sorry to hear you had a frustrating experience with our app.
We understand why you might find the wheel limited, but we would also like to clarify why our ...
HORRIBLE NON-EXISTENT CUSTOMER SERVICE. 2 TEMPLATES ONLY FOR EXIT INTENT. A/B TESTING DOESN'T WORK. TONS OF BUGS AND GLITCHES!
Dont waste time. This app show all the previews broken. Unorganized. Making impossible to view how it supose to work on your page. Fonts uncenter on the space of the button, the image is display in another location.. just sucks.
Hello,
I’m really sorry that you had trouble editing your campaign. Please rest assured that our goal is to have an easy-to-use, user-friendly system and we are constantly ...
Terrible, text kept disappearing when trying to create a pop-up design, infuriating.
Dear Lion & The Pear Team,
We’re truly sorry you had to face difficulties while editing text elements.
We want to assure you that our technical team has promptly addressed ...
I am using Optimonk for 1 pop-up on my website and paying $99/month for it. Last month Optimonk deleted my one and only pop-up out of the blue due to an error on their side. This resulted in a significant headache and loss of sales for my business (the pop-up is functionally very important to our user journey). Use at your own risk.
Even though Optimonk's error led to a significant loss of sales ...
Hi there,
Thank you for taking the time to share your feedback with us.
I want to apologize again for this issue that happened with your campaign.
The issue was addressed in ...
Very Very complicated app. I played with just colors for about an hour and yet I can't figure out how to change the color of different parts of the pop up. You should have a WAY more simpler system. Nobody wants to play with an app for hours.
I installed the app, created the campaign and then realized I couldn't find the code that I needed to get it to work. And the help section says it's supposed to be on the main page. I searched and searched to no avail! I really would have loved for this app to work.
Not sure why this app has so many good reviews. Cannot customize discount codes on this app spin the wheel.
Hi There,
I'm very sorry to hear that you aren't fully satisfied with our app and I'd like to inform you that our team is already working on the coupon code feature update ...
Pricing is insane! Don't bother find another cheap app. Pricing is insane! Don't bother find another cheap app.
Customer service is horrible. I have been trying to get them to fix my pop up for over a week now. All I get is IT is working on it. While my conversion rate drops everyday. The don't integrate with SMSBump very well. So if you using text message marketing this is not the app for you
Dear Frantchen,
Thank you for taking the time to write this review, it is highly appreciated.
I am so sorry to hear that you had a terrible experience with OptiMonk, however ...