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Fantastic customer support, very responsive and friendly staff, this app is great to help you improve your conversion rate.
Hi Morning,
Thank you very much for this nice review, I really appreciate it! :)
I would be more than happy to help you anytime you need it, just let me know.
Best regards,
Tom from the OptiMonk team
Works pretty fine :). So iam pretty happy about it. You can proritize the popups which is pretty usefull.
Hi there,
Thank you very much for your kind feedback. I am glad that you like our services. If you need any help, please don't hesitate to contact us. 🙂
Kind Regards,
Ati from OptiMonk
what amazing service and help, Anna was so helpful and guided me through everything and offering her recommendations throughout. I felt that i got a real personal service. Thanks
Thank you so-so much! I was also happy to have a chat with you ;) OptiMonk can be complex at the start, but it's all about practice, and of course, we'll be there for you if you need any help. I wish you the best of luck with the app! Anna
We really enjoy using Optimonk for our pop ups! We just recently started creating up sell pop ups. They have really good triggers just wish there was one for "customers who haven't made a purchase before"
Hi There,
Thank you so much for your positive feedback, we are glad to hear that you enjoy using our application! :)
While it is true that not every type of situation can by used currently as a triggering condition,but there are certain setup combinations you can use which can ultimately end with the same goal. For example, you can create direct messages to a group of customers on your website, who have not made a purchase before, if you use the Exclude page visitors option (https://prnt.sc/125gjzi), to mark the thank you page or post-purchase page URL in the settings. If you check the setting, you can even set up for how long you would like to exclude for those customers the option to be able to see the popup.
Should you have any questions about our settings, please do not hesitate to visit our support portal https://support.optimonk.com/hc/en-us?_ga=2.17499322.264773628.1619421646-1081280936.1600166558 or write a direct email for us under support@optimonk.com
Wish you the best,
Tom and the OptiMonk Support Team
I've tried many free pop-up apps and this one is by far the best!! The support team is very helpful and kind. They have lots of fun themes, and it's soo easy to customize. Highly recommend this great app!
Hey Tori! I'm Anna from OptiMonk Support. I'm so glad that you received my email and it was helpful. I wish you the best of luck and many leads with your OptiMonk popup. Feel free to reach out to us anytime <3 Anna
Great app, the support team is awesome. Very helpful and they write in detail to help me understand. Would recommend
Hi There,
Thank you so much for your feedback!
We are a small group of dedicated people who try to help each OptiMonk user to find the best solutions for themselves, and I'm very happy about your good experience with us. :)
If there's anything we can assist you with in the future, don't hesitate to contact us at support@optimonk.com!
Have a great week ahead,
Anna from OptiMonk
Very nice app and the customer service was on point! They are willing to give up their benefit to serve their client the best which is remarkable! Highly recommend everyone to go ahead and give them a go!
Dear Meredith,
Thank you very much for your kind words, you literally made my day! :) Our customers' satisfaction is always a priority to us, please, don't hesitate to contact us in case, there is anything we could do for you.
I wish you and your team a fantastic week!
Best,
Viktoria
I so love this app, it is easy to use and the support is amazing. Chris went above and beyond in helping me with my questions and setup. I am really pleased.
Hey, it's Chris here from the OptiMonk support team :)
Thank you so much for your generous review, and it was an absolute pleasure assisting you today, do get back to us if you have any other questions or need assistance with anything else :)
Kind Regards
Chris
ps I love your website and all the best with your campaigns
i used this app, and support team is very helpful , will definably recommend.
great app, Always get reply from support
Hi Elizabeth,
Thank you very much for your kind words! I'm glad our team can always help you out :)
Have a great day,
Anna
Fantastic app! The team helps you succeed and very easy to use to start getting leads.