OptiMonk: Popup, CRO, A/B Test , 795 recensioner
The best Tech support. They go out of their way to help me resolving your issue. Thank you Sara for your current support.
The Customer Support Team is really fast with their responses. They take care to leave you with a solution you understand and can work with.
Hi there,
I am happy to hear about your positive experience with our Support team.
It was a pleasure helping you and I wish you a lot of success with your business! And please feel free to reach out to us anytime if you need assistance or advice. We’ll be here to help you! :)
Sara from the OptiMonk Support team
So far so good, will continue using it, the features are so helpful and the support is top notch. I highly recommend.
Hi there,
We're so happy that you've shared your honest experience with us, I really appreciate this and was glad to help you 🙂
Thank you very much for your kind review!
Let us know if we can help you further with anything!
Sara from OptiMonk
VERY helpful in GROWING YOUR BRAND. VERY EASY TO USE AND HELPS YOU KNOW YOUR SHOPPERS, IF YOU WANT TO GROW USE NOW
Thank you for leaving feedback about our app. We are happy to hear that you found our app useful and that it helps you grow.
Please let me know if there is anything else I can help you with.
Sara from OptiMonk
I've used this app to attract new customers with a first purchase discount as well as collect email. Setup and integration with Shopify is easy to use. Customer support was responsive and helpful providing proactive optimizations.
We are a new Shopify Merchant and came across your app to manage pop-ups. At the moment we are starting to gain some sales momentum and your application has been key to that.
Whilst we are located in Australia and the timezones from your support staff dont always suit, i am really heartened by the fact that Peter from your support team keeps me well informed of any issues and will always offer suggestions on how we can do better and utilise the application.
I am so excited that we have chosen Optimonk and wanted to pass on my sincere appreciation of the work being done by Peter. littlebambiniboutique.com
We're so happy that you've shared your honest experience with us, I really appreciate this and was glad to help you 🙂 Thank you very much for your kind review!
Let us know if we can help you further with anything!
Peter
So far so good. I am trying the free plan. The design process is good and has many features. There are many templates. The support team is really fast and responsive.
Hi there,
Thank you very much for your kind review and I along with the OptiMonk team are so happy to hear that you find our popup designs and features good :)
If you do ever need any assistance with the App or have any questions then please feel free to contact us and we will be more than happy to assist you
We wish you many successes with your business!
Kind Regards
Tom from the OptiMonk Support Team
I just signed up and so far I like this app. It's very user friendly. However I don't like that I was forced to spend my time to give this feedback.
Hi Linda,
Thank you once again for sharing your honest opinion.
As I mentioned in our email conversation, I forwarded your feedback to the Growth Team and we're currently making changes to our review request process.
We never meant to push you in any way, and we're really sorry about the negative experience we caused.
Still, we are very happy that you like our app so far. If you have any questions in the future or perhaps need advice regarding how to optimize your campaigns, please feel free to reach out to us via chat or via email at support@optimonk.com
We'd be glad to assist you! :)
I wish you the best of luck with your business,
Anna from OptiMonk
Application facile à utiliser, très intuitif.
Avec des dessiner très abouti, rien à dire jusqu'à maintenant, Top.
Bonjour,
Merci beacoup pour cette critique.
N’hésitez pas à nous contacter à nouveau si vous avez besion d’aide.
Nous serons ravis de vous aider :)
Cordialement,
Le serviece clientèle d'OptiMonk
The application seems like it would be useful and maybe it could work well for some. I was hoping That visitors would receive a message when they tried to close the page without having checked out or filling out cart details, but when I tested it I was able to close a page. And when I tried to go back a page instead a pop up message appeared for less than a second. Probably the support would have tried to help. So I won’t say the application is bad or good, I don’t know. Might try again someday. Also, Support sends many welcome messages, maybe too many for some people’s taste.
Hi There,
Thank you for your honest feedback on our app.
I'm sorry that OptiMonk doesn't seem to be the perfect tool for you. Regarding the problems you've been facing, some of them could be solved by changing settings on the campaign appearance.
Our main goal is to provide a great onsite experience for each visitor, and I agree that it's important not to disturb them with too many messages, this is where targeting comes into play. :)
If you may reconsider your mind about trying out OptiMonk, please feel free to reach out to us via chat or at support@optimonk.com. We would be happy to offer you a free demo call.
Have a nice weekend,
Anna from OptiMonk