OptiMonk: Popup, CRO, A/B Test , 848 recensioner
The Customer Support Team is really fast with their responses. They take care to leave you with a solution you understand and can work with.
I am happy to hear about your positive experience with our Support team.
It was a pleasure helping you and I wish you a lot of success with your business! And please feel free to reach out to us anytime if you need assistance or advice. We’ll be here to help you! :)
Sara from the OptiMonk Support team
The best Tech support. They go out of their way to help me resolving your issue. Thank you Sara for your current support.
Thank you so much for the review.
We are happy to hear about your positive experience with OptiMonk. I wish you a lot of success with your business and feel free to reach out to us anytime if you need assistance.
Sara from OptiMonk
We have been customers for a very long time. Great product. Two suggestions: 1) set up, like in all new platforms requires a bit of a learning curve. as soon as someone signs up, assign them an hour with support to get going. 2) our campaign went down mysteriously a couple of times. Would be nice to get a warning saying it is down, do you know?
It's pretty good - simple to set up and the fact you can A/B test different designs is great.
One drawback though; it's slow to load and that does impact on site loading speeds. OptiMonk are aware of this and are working on fixing it but it is a caveat.
Good pop up app. Great design templates for pop ups. Good support but with time difference can take time for responses. A bit pricey.
TL;DR - Very happy with the app as well as the customer service. Only gripe would be how limiting the templates can be, and even then the Optimonk team is more than willing to help.
The Optimonk Team have been very responsive and very helpful! Both Geosh and Nicole have been quick to respond and very easy to reach. The system is easy to use, but the templates available are a bit limiting.
The team at Optimonk were great and helped with building similar campaigns like above, but custom work like this is a slow process that takes time to develop.
Awesome app! Helps me grow my email list. Could have a bit better design functionality, but awesome app!
Overall, a great software package with an immense amount of control over how or why your popups are displaying. Allows a massive variety of campaigns to be run simultaneously.
I'd like to see more popups with Recart's Facebook Messenger integration, though I'm told there will be more soon.
The app works really well. It has helped me convert customers that go to leave my site. The only thing I wish is if the plan/pricing wasn't based on page views and instead based on the number of times the popup ad was actually shown.
Customer service is amazing. They are quick to reply and have some great resources. I personally found setting up the popups targeted by an action a bit challenging but overall the design is simple and they provide great suggestions
I'm really glad you had a great experience with our support team!
OptiMonk is a complex software with many features and opportunities, so we can fulfil the needs of small stores and also huge enterprises.
Therefore sometimes it's not easy to find the right solution for each OptiMonk user, but we'll always be here to help you! :)
Have a lovely week ahead and feel free to reach out to us anytime.
Anna from OptiMonk