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Good pop up app. Great design templates for pop ups. Good support but with time difference can take time for responses. A bit pricey.
We are been testing Optimonk for over a month now and so far it is very promising!
Applause to the wonderful Customer Support team (special thanks to Sara!) and their technical team who are always there to solve any issues with the tool instantly and completely. Thank you! ♡
Hi there,
Thank you so much for taking the time to share your kind words with us and letting us know about your experience with our app and support so far!
It is absolutely a pleasure helping you!
And please feel free to reach out to us anytime if you need assistance or advice. We’ll be here to help you! :)
Sara from the OptiMonk Support Team
Customer support is AMAZING! I just installed this app today so we'll see how it performs. So far, so good, looks amazing on my site!
Hi There,
I'm so glad to hear that you were satisfied with the support you received from my colleague, Chris :)
I hope that you'll find OptiMonk beneficial in the long run. Should you have any questions in the future, please don't hesitate to contact us via chat or via email at support@optimonk.com
I wish you a lot of success with your business,
Anna from OptiMonk
A+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
That's really an amazing app!
Support helped me a lot about the setup (it's really easy actually) and I created my pop-ups in few minutes. Everything is really quick and simple, even for non-developers.
I highly recommand!
Heyy,
It's great to have you with us, and I was very happy to assist you yesterday! Thank you for your kind compliments in the name of the entire team.
I wish you further good luck with your store and please let us know if we may help you further with anything else:)
Sara from OptiMonk Support
Great customer service, feels really homey, service is exactly what I'm looking for and I'll definitely be investing in a paid plan!
Hi Edallen,
Thanks for taking the time to share your opinion, I was very happy to assist you yesterday!
Please feel free to reach out to us if you need help with finding the right plan for you.
Have a great week ahead,
Anna from OptiMonk
Very friendly and professional support from the team. The pop-up is very easy to customise and give my website a professional look! Happy with this app :)
Hello,
I'm so glad you're getting more and more confident with OptiMonk and it's great to hear you had a positive experience with our Customer Support Team!
I wish you good luck exploring our features and I hope OptiMonk will help you achieve your goals!
Thank you for your feedback and have a great day,
Anna from the OptiMonk Support Team
Facil de usar!! ahora a ver que tal la optimización, pero realmente a los que no tenemos tanto conocimiento de diseño es muy util
Well after using another famous pop up app for a year, it failed and then i switched to this pop up app and can say it is indeed the best and most useful pop up app i have tried so far (and free!)
TL;DR - Very happy with the app as well as the customer service. Only gripe would be how limiting the templates can be, and even then the Optimonk team is more than willing to help.
The Optimonk Team have been very responsive and very helpful! Both Geosh and Nicole have been quick to respond and very easy to reach. The system is easy to use, but the templates available are a bit limiting.
If you enjoyed the look of one template, but wanted a feature that wasn't available on it originally (say a countdown timer), you're unfortunately stuck. It is possible to build a template, though it would take some knowledge with HTML, CSS and Javascript coding expertise in order to build them.
The team at Optimonk were great and helped with building similar campaigns like above, but custom work like this is a slow process that takes time to develop.