评论 (910)

整体评分
4.8
每个评分等级的数量
  • 93% 的评分是 5 星
  • 4% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 2% 的评分是 1 星
2025年2月10日

everything is fine. Perfect tool and solid, fast service.

Der Naturbaustoffladen
德国
大约2年 人在使用应用
2025年1月16日

The Support is excellent and sticks with it until resolved. Can't ask for anything more than that.

StandDesk
美国
2年多 人在使用应用
2024年12月13日

Very responsive and solution oriented support team. Balázs was very helpful in getting us answers and explaining different options. Gives us a lot more confidence to continue to use the product knowing the support team is there to help when we have issues.

Woof
美国
6个月 人在使用应用
2025年2月13日

Had questions about how my campaigns function and received a thorough response with details on how to optimize them for higher functionality and visibility. Very helpful. Also see that I am getting the expected conversions on them as they have been active. Good product thus far.

Hook's Rubs & Spices
美国
6天 人在使用应用
2024年11月29日

If I could exceed five stars, I would!!!

As a first time user, Emil successfully checked our campaign was up and running within our Shopify Store.

Brilliant Customer Service!

Motorcycle Performance Store
英国
3个月 人在使用应用
编辑时间:2024年11月21日

I wanted to take a moment to thank Stephan for his fantastic support. He’s been incredibly helpful and responsive, and I really appreciate all the assistance!

I had a great experience with Balázs from OptiMonk support! He was very helpful, and responsive, and made sure all my questions were answered. His assistance was spot-on and made the process much easier. Highly recommend OptiMonk and Balázs for great customer service!

Eagle Online Store
埃及
3个月 人在使用应用
2025年1月17日

This app has beautiful popups! And so very customizable. I was using justuno before and these are nicer looking and plans are cheaper.

Camo Ever After
美国
7天 人在使用应用
2024年10月17日

Stephan was incredibly helpful and patient throughout the entire process. He quickly identified the issue with our Hubspot integration and fixed it seamlessly. His communication was clear and professional, and he even went above and beyond to assist with a small design issue we encountered. Fantastic support experience—highly recommend OptiMonk’s team!

Dolomist
意大利
5个月 人在使用应用
2024年10月10日

Stephan was a great help - spotted my error straight away and gave me clear instructions on how to change it.

Loyal Tees
英国
3个月 人在使用应用
2025年2月12日

I installed their app in hopes of setting up a wheel only to find that it is so limited, hard to use, hard to set up. support wasn't any help. going to look for an alternative pop up wheel app instead. Spare yourself and don't try theirs. Some part of their lucky wheel I can even call stupid and useless like, they added a "no luck today" on their template but it required a coupon code and when you actually test the wheel and got to "no luck today" you'll be greeted with a "congratulations" with a coupon code. just stupid.

Phytoplus
新加坡
大约5小时 人在使用应用
OptiMonk已回复 2025年2月13日

Hi There!

We’re sorry to hear you had a frustrating experience with our app.
We understand why you might find the wheel limited, but we would also like to clarify why our template functions this way.

The "non-winning" slices are included to enhance anticipation, but we ensure every spin results in a win to keep visitors engaged. The non-winning slices have a 0% weighting factor for this reason.
This approach helps maintain interest and prevents users from losing motivation :)

I hope this gives a better insight into why we created our lucky templates in such a way. Our development team is constantly working on enhancing our features.

We also apologize if our support team didn’t meet your expectations—we’re always looking to do better!

Our team has reached out to you via email to better your OptiMonk experience :)

Best,

Sarah & the OptiMonk Support Team