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The Customer Service was unbelievably good for this app! They helped me with my exact request and guided me through how to do it. The app functionality is fantastic!
Hey Sarah,
Wow! It's amazing to hear that you were so satisfied with the assistance you received from Zsófi! Thank you so much for all the compliments, they really warm our ...
Customer service is horrible. I have been trying to get them to fix my pop up for over a week now. All I get is IT is working on it. While my conversion rate drops everyday. The don't integrate with SMSBump very well. So if you using text message marketing this is not the app for you
Dear Frantchen,
Thank you for taking the time to write this review, it is highly appreciated.
I am so sorry to hear that you had a terrible experience with OptiMonk, however ...
We are a new Shopify Merchant and came across your app to manage pop-ups. At the moment we are starting to gain some sales momentum and your application has been key to that.
Whilst we are located in Australia and the timezones from your support staff dont always suit, i am really heartened by the fact that Peter from your support team keeps me well informed of any issues and will always offer ...
We're so happy that you've shared your honest experience with us, I really appreciate this and was glad to help you 🙂 Thank you very much for your kind review!
Let us know if ...
Support is good. Fast response. Many templates to choose from. It will be good if Optimonk can show how to paste code to Shopify instead of waiting for them to insert the code for us.
Haven't tested as my store will on be launched in Jan 2021. Will definitely give a 5 star review once statistic come in.
Hi,
Thank you for taking the time to submit your honest feedback. We are so happy to hear that you are satisfied with our support. Feedback like this helps us stay motivated, ...
Very helpful support and really nice easy way for setup a popup for upselling or other customer journeys cross and upselling.. thank you
Thank you very much! It is not difficult to get lost amongst the many features, but whenever you're in doubt, just contact us and we gladly help you:)
I wish you the best ...
I used this to increase sales. I’m not computer savvy and having very hard time sitting up on my website
Hi There,
Thank you for sharing your feedback with us, our customers’ honest opinion means the world to us!
I am truly sorry to hear that you have found complications with ...
I tried this app for exit intent purposes only. I don't like all the bells and whistles other sites use. I personally will not shop at a site that forces me to enter my email address before I even shop. it's rude. The places I do shop, their constant emails go directly to my trash bin without even opening it. Ever. So I'm not going to force my customers to do what I wouldn't do. With that said.. ...
Redirects my customers to THEIR website. Supposed to be an app which increases MY conversion and keeps people on MY website... instead when they 'win' on the spinning wheel it takes them to their website to subscribe. Outrageous!
Hi Sian,
I'm Anna from the OptiMonk Support Team.
I'm truly sorry about the negative experience we caused with this mistake.
I can see that you have reached out to us on ...
The customer service is very excellent and helps me solve so many questions. It is a great app with lots of functionality and customization.
Hey There! Once again, thanks a lot for your positive review, it really made my day! I'm glad we could cover all your questions and I wish you good luck with the campaigns! ...
Easy to use app and fantastic support by the team. Anna helped us with a query in less than 2 minutes of submitting it, which is really impressive. Thanks!
Hi Laurence,
Thank you for your kind words, and especially for mentioning my name in your review. I'm really grateful and I'm glad that I could help you out ;)
I wish you a ...