评论 (914)

整体评分
4.8
每个评分等级的数量
  • 93% 的评分是 5 星
  • 4% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 2% 的评分是 1 星
2022年8月11日

Amazing and VERY user-friendly! It's so helpful and makes it easy to create any pop-ups! The customer service is also excellent.

Gengi Swimwear
美国
40分钟 人在使用应用
OptiMonk已回复 2022年8月15日

Hi Dayana! It's Kassandra 👋🏻 Thank you for sharing your feedback! 🙏🏻

I am so glad that you find Optimonk helpful and easy to use.

Please don't hesitate to reach out should you need additional assistance. Hope you have a great rest of your day!

All the best,
Kassandra

2022年11月17日

Great app, exactly what I needed. The customer staff responded very quickly, and the various templates were also exquisite. like.

eGoFun
香港特别行政区
37分钟 人在使用应用
OptiMonk已回复 2022年11月18日

Wow, what a nice compliment! I'm glad we found each other! :)

I wish you a lot of success with the app and please let us know if you need any assistance.

Anna from OptiMonk

2021年4月14日

The design is beautiful, visually. However, the app is not integrated with Shopify discounts, so you have to manually create discounts and upload them to Optimonk. The "timer" on the exit intent popups is not actually valid - there is no way to delete/remove the code availability based on a 15-minute timer, as there is no connection to Shopify. This means the code is actually valid anytime, and can be shared, because there is no way to tie it to a specific user. I found another app that has the Shopify integration necessary to make the timer/gamification actually functional. Support was no help. They sent me a link that was broken, and then couldn't provide an actual link or any supporting information.

Carver Junk Company
美国
大约19小时 人在使用应用
OptiMonk已回复 2021年4月15日

Dear Brandy,

Thank you for sharing your honest feedback, both positive and constructive.

We sincerely apologize again that you had to face such difficulties when you have first contacted our team, both for the broken link and feature limitations. These must have been very disappointing as a first experience, and we can truly empathize with your review, but we hope that we can prove that our service is worth your trust.

Regarding the coupon code expiration time settings, we have already initiated a conversation with our development team on how to make it possible to modify from our end as well, and we will make sure to keep you posted on the latest developments.

We aim to prove that OptiMonk is an app you can rely on to contribute to the success of your business, so we hope that you will give us another chance.

Kind regards,
OptiMonk Support Team

2019年8月20日

I just signed up - the capabilities are very impressive (templates and editing for Pop-Ups), extensive rules on whom to show the pop-up, integration with many systems and a great virtual assistant to guide me through the setup process.

designairspace
德国
33分钟 人在使用应用
2023年1月30日

Fantastic support and help! Asked for a watermark removed, and instantly got the help I needed. Emil did a great job guiding me through the tangled world of ecommerce. Highly recommend.

SmartSleep
挪威
28分钟 人在使用应用
OptiMonk已回复 2023年2月1日

Hey there,

Thank you so much for taking the time to leave a review! We are thrilled to hear that you had a great experience with us and that we were able to meet your expectations.

Your kind words mean a lot to us and we will continue to strive towards providing the best possible service to all of our customers.

Thank you again for your support!

Emil from OptiMonk

2021年11月3日

AWESOME APP. EAST TO USE AND IT WORKS! HIGHLY RECOMMEND TO ALL SHOPIFY USERS FOR BETTER CONVERGENCE AND LESS ABANDONED CARTS!!!

Caffe Aroma
加拿大
26分钟 人在使用应用
OptiMonk已回复 2021年11月8日

Hi There,

Thank you for your positive review, I'm very glad to hear that you had a great first impression and congratulations on your first campaign! :)

Please feel free to reach out to our Support Team at support@optimonk.com if you need any assistance in the future.

Have a great week ahead,

Anna from OptiMonk

2023年9月2日

It seems professional, but not according to my experience. Not intuitive, requires so much time to figure it out. Then after it started counting the number of visitors on my site (since it has a quota) but did not show any of the pop-up's I was expecting (even to me). There is no proper help/faq section, or at least it is somewhere that one cannot find easily.

Studio Moien
卢森堡
大约12小时 人在使用应用
OptiMonk已回复 2023年9月5日

Hi there

I am sorry to hear about your difficulties with our app. Our support team is here to help you if you have any questions, and we have a huge selection of support articles to help you learn more about our app.

You can find our Support articles or “Getting Started” videos by clicking on the Question mark icon on the menu bar in your account. Please also see a link to our support center: https://support.optimonk.com/hc/en-us.

You can also find the icon to chat with us on each page of your OptiMonk account. We usually reply within a minute on working days, between 9 am and 9 pm (CET).

Regarding the counting of the pageviews, unfortunately, this is how our pricing model works. It is counted as long as our script is running on your site.

We would be happy to investigate if there was an issue with your campaign, please feel free to open a chat with us.

Best Regards,

Sara from OptiMonk

2022年11月10日

App is straight forward and easy to implement. Looking forward to see if it helps with retention on my site.

2 Down Baseball
美国
23分钟 人在使用应用
OptiMonk已回复 2022年11月15日

Hi Corby,

Thanks a lot for your feedback and I hope that you'll see great results just in a couple of weeks! If you need any advice or help from our Support Team, please feel free to reach out via chat or via email at support@optimonk.com

Good luck <3

Anna

2018年8月22日

Great app heard lot of stuffs about it now trying out hope it helps my shop

Diamondmich
加纳
21分钟 人在使用应用
2021年12月6日

Easy to install and to configure and customize with easy to modify templates. Will see whether sales are increasing.

Powerherbs AG
瑞士
17分钟 人在使用应用
OptiMonk已回复 2021年12月8日

Hi,

Thank you so much for submitting your review, we appreciate it a lot! :)

Please feel free to reach out to us anytime in the future if you need help with optimizing your campaigns.

Have a great day,

Anna from OptiMonk