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I just miplemented this app to my shopify store, and needed help, and Chris jumped online on the chat and helped me in under 5 minutes to help set up my campaign and set it up correctly and test it - thanks Chris, what amazing immediate support! Let's hope that the app helps conversions now.... I'm now off to create my next campaign! : )
Hey,
It's Chris here, I just wanted to thank you so much for your nice review, and it was a pleasure helping you with your campaign.
I wish you all the best and as always, if you need help with anything else or just have a general question just let us know and we will be more than happy to help :)
I wish you all the best with your campaigns and a great week ahead
Kind Regards
Chris from the OptiMonk support team
love it so much love it so much love it so much love it so much love it so much love it so much love it so much love it so much
Thanks, thanks, thanks, and thanks! :D
Thank you very much for your review!
Anna from OptiMonk Support
Nice app !
I use the facebook check for my shop. Perfect
Actually this app doesn't work at all. As in will NOT show up on my site, even after signing up and paying for this. I would HIGHLY recommend going somewhere else.
Hi Nicholas,
I'm Anna from OptiMonk Support.
I'm really sorry for the negative experience.
Please note that you haven't been charged as you downgraded on the same day and I think I already found out which setting caused the popup not to appear multiple times.
I sent a reply to your email and I'm ready to assist you with anything you may need. We'd be very happy if you'd give us a second chance!
I'm looking forward to your response.
Anna
Chris patiently help me set up my pop up. Taking screenshots and making sure I was informed every step of the way. My pop up is all set up and I was ready to go in under 10 min!
Hi there,
It's Chris here, I just wanted to thank you for your lovely review. It was a pleasure assisting you with your campaign and I wish you all the best :)
Do get back in touch with us if you need help with your campaigns or just have a general question about the app!
Kind Regards
Chris
BRILLIANT LOVE IT. Took a bit to get used to but once I got used to it, I made the most lovely pop up really professional.
Amazing and VERY user-friendly! It's so helpful and makes it easy to create any pop-ups! The customer service is also excellent.
Hi Dayana! It's Kassandra 👋🏻 Thank you for sharing your feedback! 🙏🏻
I am so glad that you find Optimonk helpful and easy to use.
Please don't hesitate to reach out should you need additional assistance. Hope you have a great rest of your day!
All the best,
Kassandra
Great app, exactly what I needed. The customer staff responded very quickly, and the various templates were also exquisite. like.
Wow, what a nice compliment! I'm glad we found each other! :)
I wish you a lot of success with the app and please let us know if you need any assistance.
Anna from OptiMonk
The design is beautiful, visually. However, the app is not integrated with Shopify discounts, so you have to manually create discounts and upload them to Optimonk. The "timer" on the exit intent popups is not actually valid - there is no way to delete/remove the code availability based on a 15-minute timer, as there is no connection to Shopify. This means the code is actually valid anytime, and can be shared, because there is no way to tie it to a specific user. I found another app that has the Shopify integration necessary to make the timer/gamification actually functional. Support was no help. They sent me a link that was broken, and then couldn't provide an actual link or any supporting information.
Dear Brandy,
Thank you for sharing your honest feedback, both positive and constructive.
We sincerely apologize again that you had to face such difficulties when you have first contacted our team, both for the broken link and feature limitations. These must have been very disappointing as a first experience, and we can truly empathize with your review, but we hope that we can prove that our service is worth your trust.
Regarding the coupon code expiration time settings, we have already initiated a conversation with our development team on how to make it possible to modify from our end as well, and we will make sure to keep you posted on the latest developments.
We aim to prove that OptiMonk is an app you can rely on to contribute to the success of your business, so we hope that you will give us another chance.
Kind regards,
OptiMonk Support Team
I just signed up - the capabilities are very impressive (templates and editing for Pop-Ups), extensive rules on whom to show the pop-up, integration with many systems and a great virtual assistant to guide me through the setup process.