Been using this app for allmost a week know. It's so easy to understand. Design is Swesome as well as the costumer service. Looking forward to learn more.
Thank you for your feedback!
We are so happy to see that you are satisfied with our app and you find it easy to use.
Have a great time while using OptiMonk and please see us with any upcoming questions.
I installed this app 2 days ago because Recart recommended it. I sent a message to their customer support as I had a couple of questions that would help me to complete the setup. Well here I am 2 days later with zero reply. I am frozen right now. If I have a problem, would the only solution be to just delete the app? This is just about right where I am now. I've sent them another message so I will see what happens.
UPDATE: I am happy to leave and update that I received a phone call this afternoon from Tamas and he explained what had happened and I accepted it fully. He was also most helpful in providing me with solutions to the issues I was having, which I look forward to implementing and seeing some great results. I am fully confident that customer service is not a weak point for Optimonk so I can give them 5 stars for that!
UPDATE #2: I've had this app now for a few days and I have to say that their customer service is the best I've ever had the pleasure of working with. Super quick to respond and they go above and beyond to help solve any issues you have. Tom is amazing! The only drawback is the weekends are a bit slow but I still will give them a 5 stars.
Thank you so much for your kind words, it truly means a lot to me and my team as well :)
We are always going to be there to help you out when you need any assistance, so do not hesitate to get back to us in case you need any help or just have any questions.
Wish you the best,
OptiMonk Support Team
Installed Optimonk recently but only set it up yesterday. Really liking all the great and useful features. Customer service has been excellent. Special thanks to Fruzsi and Viktoria for being so patient with our needs. One of the top apps to grow your business!
Wow, thanks for the awesome review, you rock :)
We work hard to meet expectations like yours, and we’re happy to see we hit the mark for you.
Can't wait to chat with you again :)
Really good app! Customer service 10/10 highly recommended!!
I had an issue and they helped me within an hour!
Thank you so much for your kind words !
Nothing can start a day better then when you wake up to such reviews given by your customer base!
Customer satisfaction is always our number one priority and I am super happy that this was clearly reflected in your case.
Should you have anything we can help you with, we are always here for you.
JBGREENOCEAN Clothing Store
I must update my review. They went beyond to help me out with my problem. They took the time and days to keep me updated on what really was going on in my site affecting my other applications as well. Tamas was excellent and beyond!
Thank you for your assistance and resolving my issue
Thank you so much for your kind words it means the world to us :)
My team and I are super happy that the issue has been resolved for you and should you need anything else from us, the OptiMonk Support team is always here for you!
Jean Patrique Professional Cookware
Great app, seamlessly integrates with emails and other campaigns. Customer Service is also very helpful and proactive in their support.
Thank you for submitting this review, you are awesome :)
Supporting you is our greatest delight, I am so happy that you appreciate our efforts!
Have a nice weekend and thanks once again for your kind words,
Special offers boosted without development, great CMS experience and efficient customer service.
Highly relevant for growth teams
Thank you for your great review.
We are so happy that you like using our system and you find our support helpful. This is what drives us every day :)
Have a nice weekend and take care,
US BioSolutions Direct
We immediately saw an increase in lead and sales conversions almost within minutes of implementing our first Exit Intent. Plus, when I have had a question or needed assistance their support was fast and really helpful. Great program from great people. Highly recommend.
Thank you for taking the time for submitting this review, you are awesome :)
We are super happy that you enjoy using our system and that you are satisfied with our support. It is a delight to work with you!
Have a nice day and take care,
We used this app to increase our lead generation on sight, reduce customer churn by offering exit-intent retention campaigns and increase conversion on the site. The app is so simple to use, there are so many possibilities that we haven't even tapped into yet, and out account manager is incredibly supportive. You can design things from scratch to look exactly as you want, and the segmentation and integrations are all great. Would definitely recommend.
Wow, thank you for your kind words, we are blown away by this feedback.
It is so exciting to see the results that you have achieved with the help of OptiMonk. Supporting you is a great honor for us.
Wishing you all the best,
This is a great application, the library has many templates available for you to choose, there are many triggers for you to target customers in the best way. I recommend you definitely give it a try. Support is awesome.
Thank you for your great feedback, it means a lot to us.
It is so good to see that you enjoy using our different templates and targeting rules. We put a great emphasis on improvement so it is a delight to see that our customers appreciate our efforts.
Thank you for being part of our community,