Reviews (904)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to improve customer engagement and conversion rates by capturing and converting anonymous traffic. It features customizable templates, effective audience targeting, A/B testing, and analytics, making it user-friendly and powerful. The customer support is also praised for its responsiveness and helpfulness in resolving issues. Regular updates enhance its utility and appeal, making it a valuable tool for online stores focused on optimizing conversion strategies.

September 12, 2022

Straightforward to use and easy to set-up, we use this app with considerable success for exit-intent pop-ups. Conversion rates are good. Definitely recommended.

The Shredder Warehouse
United Kingdom
11 months using the app
OptiMonk replied September 13, 2022

Hi Phil! Thank you so much for the review 😍 We are so happy to hear about your positive experience with OptiMonk. We wish you a lot of success with your business and please feel free to reach out to us if you need assistance in the future. Have a lovely day ahead ☀️ Zsofi from OptiMonk

September 22, 2023

Application super pour créer tout type de campagnes et de pop-up, et le support technique est formidable (merci Chris !). Continuez comme ça l'équipe !

MySecretGarden
France
11 months using the app
OptiMonk replied October 16, 2023

Merci beaucoup pour votre retour positif !

Nous sommes ravis d'apprendre que vous appréciez l'application et notre équipe de support. Nous nous efforçons constamment de fournir un service exceptionnel à nos clients, et vos encouragements nous motivent à continuer sur cette voie. Si vous avez des questions ou des préoccupations supplémentaires, n'hésitez pas à nous contacter.

Nous sommes là pour vous aider à tirer le meilleur parti de notre application.

Meilleures salutations,
Chris d'OptiMonk

January 12, 2022

Our shop is still in trail phase, but till now the Optimonk looks perfect to us and their customer support is even better. Looking forward to implement it into the live version of our kiddoshop.sk

kiddoshop.sk
Slovakia
11 months using the app
OptiMonk replied January 12, 2022

Hi Pavol,

It's Anna from OptiMonk.

I'd like to thank you once again for your lovely review, and I can't wait to see the first results of OptiMonk on your site.

We'll be happy to provide you with campaign ideas and help you to get the most out of OptiMonk! :)

Feel free to contact us anytime and I wish you the best of luck launching kiddoshop! <3

Anna

December 28, 2022

Very easy to navigate and create campagnes.
I had an issue, which was fixed by the support within 2 hours - super fast - Thank you Sara!

Totally recomendable!

Peagrass
Germany
11 months using the app
OptiMonk replied December 28, 2022

Hey,

Thanks for taking the time to share your opinion, I was very happy to assist you yesterday! I am very happy that you decided to give OptiMonk a chance, and even happier about your good experiences so far.
Thank you for being so kind and I wish you a lot of success with your business! :)

Sara from OptiMonk Support

July 19, 2023

Just started today and the service is absolutely great. The customer support was very helpful and it seems like we can go pretty advanced into setting up pop-ups etc.

Anapana UK
Netherlands
11 months using the app
OptiMonk replied July 26, 2023

Hi there!

Thank you for your positive feedback! I am glad that you are having a great experience with OptiMonk so far and I hope we can work together for many years ahead! :)

If you need any help in the future, don't hesitate to contact us!

Sara from OptiMonk

May 11, 2019

They made it so professional, everything looks beautiful, I really love it. Easy to install, customer service great. Thank you!

Trendy21Store
Serbia
11 months using the app
August 15, 2022

Très bonne application qui propose de multiples options. L'interface est simple d'utilisation et vous permet de customiser vos popup et autres outils marketing. Le support est également très réactif !

TheStellarlab
France
11 months using the app
OptiMonk replied August 16, 2022

Hi Jessy,

Nous sommes très reconnaissants pour votre avis, merci beaucoup et nous vous souhaitons bonne chance pour vos campagnes.

Anna d'OptiMonk Support

January 19, 2023

Support was very helpful kind and understanding caant recommend this app enough
a very big thank you to Emil enough for taking e me through step by stap.

Extreme Skates
Australia
11 months using the app
OptiMonk replied January 25, 2023

Hey there,

Thank you very much for leaving us a review. It has been a pleasure assisting you throughout the app calibration session.

We strive to provide the best quality and are delighted to hear that you are satisfied with the app.

If you ever need help, give us a shout and we'll be there for you.

KInd regards,
Emil from OptiMonk

February 10, 2021

I love this exit intent popup! I've improved my conversion rate with this in my store and the conversion rates for the different campaigns are accurate - I use the wheel and it has about a 14% conversion rate. I just upgraded to 25k pageviews. 100% recommend this app!

LOMA Loungewear
United States
11 months using the app
OptiMonk replied February 19, 2021

Hi there,

Thank you so much for your kind words regarding our app! :)
We are delighted to hear that it helped you to improve your conversion rate!

We wish you every success in the future!

Best,
OptiMonk Support Team

June 16, 2019

It's a great APP and very easy to use, but the plans are way too expensive. I would definitely look for an alternative and would probably go with an app that is similar but cheaper. but this doesn't mean they deserve less than 5 stars. we are new and not profitable yet, if we were i would totally keep it.

Posh Affair
Australia
10 months using the app