Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective pop-ups and lead capturing features. It's praised for its ease of use, affordability, and seamless website integration. The app offers A/B testing, analytics, and customizable templates. Customer service, especially from Chris, Rudolf, and Emil, is described as fast and helpful. Many noted an increase in conversion rates and generation of qualified leads.

December 1, 2023

Appli bien faite, tout en anglais, ou en hongrois. Hot line reactive, choix vaste de pop up. Equipe sympa, formule gratuite de base suffisant pour un petit eshop...

MIAM REPUBLIQUE
France
About 1 month using the app
OptiMonk replied January 15, 2024

Hey There,

Thank you so much for your kind review, we are very happy that you find our app well-made! 😍

Let us know if you need anything,

Kind Regards,
OptiMonk Team
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Salut,

Merci beaucoup pour votre aimable critique, nous sommes très heureux que vous trouviez notre application bien conçue !

Faites-nous savoir si vous avez besoin de quelque chose,

Cordialement,

Team OptiMonk

November 16, 2023

Customer support (Chris and Ati) helped really fast when I had an issue.

schoolofplot
United Kingdom
About 1 month using the app
January 29, 2024

easy to using

BoxBoxID
Indonesia
About 11 hours using the app
OptiMonk replied February 20, 2024

Hey There,

We are happy to hear you find our app easy to use!

Thanks for your review :)

Kind Regards,

OptiMonk Team

September 26, 2023

The app is tremendous and has generated an abundance of qualified leads for us. However, what's even more impressive is the teams unrelenting desire to help us get users to convert. They are constantly pushing us to improve what we are doing and take advantage of new features to increase our conversion rate. A truly top notch company.

Brooklyn Bicycle Co.
United States
About 1 year using the app
OptiMonk replied October 11, 2023

Hey there,

I would like to take the moment to thank you for your very kind review, it was a pleasure assisting you and we are delighted that you have had a positive experience with OptiMonk :)

As always, do reach out to us if you have any questions or need further assistance in the future and we will be more than happy to help

Kind Regards
Chris
OptiMonk Success!

Edited February 20, 2024

I've just installed it, so far I'm very impressed with different options it offers beyond a simple pop-up. The set up process is really simple and their customer service is great, very fast and helpful!

Update! After months of using the app I can say it is quite effective in capturing leads. Their customer support team is amazing - fast and helpful!

LuluOro Jewelry
Saudi Arabia
6 months using the app
OptiMonk replied September 7, 2023

Hey there,

We're happy to hear about your positive experience with our installation process and the wide array of options we offer! Your initial impressions have us grinning from ear to ear.

Simplicity is what we've always aimed to achieve, and we're thrilled it made your experience a breeze.

We're here to make your journey enjoyable and productive, so if you ever want to explore more features, need assistance, or just want to chat, don't hesitate to reach out.

Warm regards,
OptiMonk Team

January 11, 2024

Sehr geduldiger support

Luminance Lift
Germany
About 1 month using the app
OptiMonk replied January 15, 2024

Hi There,

Thank you for your kind review, we're glad that you find our support helpful! :)
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Hallo,

Vielen Dank für Ihre freundliche Bewertung. Wir freuen uns, dass Sie unsere Unterstützung hilfreich finden! :)

Kind Regards,

OptiMonk Team

November 8, 2023

Intuitive design and friendly support.

IconByDesign
United States
3 months using the app
OptiMonk replied November 13, 2023

Hey there,

Thank you very much for sharing your feedback with us.

We are happy to hear that you've found the design of the OptiMonk app to be intuitive and user-friendly. It's been a great pleasure assisting you with your campaigns.

If you ever require further assistance, please feel free to reach out to us again.

Kind regards,
Emil from OptiMonk

June 23, 2023

I've been so impressed by this app! I've used it for around a year now, and it's been really helpful to be able to create campaigns that look a bit unique, and the drag-and-drop editor is really easy to use. I've reached out to support a couple of times when I've had issues, and they have helped me pretty much instantly and resolve the problem. OptiMonk is absolutely vital for running my own my business, and I wouldn't be without it!

Russell Kent Nicholls
United Kingdom
About 1 year using the app
OptiMonk replied June 26, 2023

Hi there,

Thank you for leaving us a review. Also thank you very much for the kind words and positive feedback, it is really appreciated.

If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're always here to help. Thanks again for choosing Optimonk!

Kind regards,
Ati from OptiMonk

May 9, 2023

So far, I've been using Optimonk for a few weeks, and it's been relatively easy to set up and get going. I requested to remove the Optimonk branding even on my free account and they got back to me very quickly and without question or requiring me to upgrade to a paid account, they removed the branding from all my pop-ups and surveys. So far, I've had no issues with the app and customer service has been great. A little bit of a learning curve, but that's only because my tech skills aren't the greatest, but even still, it's fairly easy to set up and use. Great app, highly recommend!

Sweet Surrender
United States
8 months using the app
OptiMonk replied May 10, 2023

Hey there,

Thank you so much for your positive review, it really does mean a lot to the OptiMonk team :)

I wish you a lot of success with your business and feel free to reach out to us anytime if you need any additional help with your campaigns or just have a general question about OptiMonk!

Kind Regards
Chris

June 23, 2023

I'm relatively new to all of this (the Shopify universe, that is) but quite well-versed in all things web design & development related, and I can say without hesitation that OptiMonk outranks the others in its app category by a country mile. I tried at least four of the other top-rated pop-up apps, and OptiMonk blows them all out of the water, especially when considering the very logical and reasonable pricing plan. It is no easy task to design an app that offers both broad flexibility AND simple, intuitive usability. But that's exactly what OptiMonk has done. It is very impressive. Almost as impressive as their excellent and responsive Help Desk... Where can I invest?! Keep up the great work, guys

BoysCamp
United States
4 months using the app
OptiMonk replied June 23, 2023

Hey there,

Thank you for leaving us a review! We're thrilled to hear that you've had such a positive experience with us. We appreciate your recognition of the effort we put into designing a product that combines both flexibility and user-friendliness.

If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Best regards,
Emil from OptiMonk