Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective pop-ups and lead capturing features. It's praised for its ease of use, affordability, and seamless website integration. The app offers A/B testing, analytics, and customizable templates. Customer service, especially from Chris, Rudolf, and Emil, is described as fast and helpful. Many noted an increase in conversion rates and generation of qualified leads.

November 8, 2021

Excellent app. Our conversion rate has greatly increased our conversion rate. I recommend to everyone. I was able to deliver messages to customers that they hadn’t seen or noticed before.

Prémium Koreai Ginseng
Hungary
2 months using the app
OptiMonk replied November 8, 2021

Hi There,

I'm glad to hear that OptiMonk helps you increase your conversion rates and that you can reach out to your customers more effectively now - using OptiMonk. :)

Should you require any assistance in the future, please feel free to reach out to us again via live chat or email.

Have a great week ahead,

Anna from OptiMonk

August 10, 2022

Support is really good at Optimonk. Loving the integration with Klaviyo and detailed targeting. Popups are beautiful and easy to whip up. Pricing is okay and comparable to similar apps like JustUno. Overall a must-have for any site serious about engaging customers.

Popov Leather
Canada
2 months using the app
OptiMonk replied August 11, 2022

Hi Ryan,

I'm glad to hear that you like our new campaign split test feature and I hope you'll receive valuable results.

Thank you for being so kind and I wish you a lot of success with your business! :)

Anna from OptiMonk

July 31, 2019

SUPER application je recommande je suis sûr de faire beaucoup de vente avec cet application. Optimonk

TAYIJO.STYLES
France
2 months using the app
May 30, 2017

Optimonk's customer service is amazing. They were able to take my brand's custom font and add it to my dashboard for use in all my ads which their competitors were unwilling to do.
They walked me through creating pop ups carefully explaining each step. It's been super helpful for my business to have such an easy app to rely upon for pop ups.

Twist Your Spirits 2
United States
2 months using the app
June 30, 2022

Great app with great support also provided. Very simple to set up, with lots of options and variety.

Esen Electric
United Kingdom
2 months using the app
OptiMonk replied June 30, 2022

Hi Sam! Thanks for submitting the 500. Shopify review about us! We're very grateful and hope that we can provide you with extra revenue and a lot of new leads, you really deserve it! <3 I wish you all the best with your business! Anna

April 26, 2022

This app is great, and the team is super helpful. Optimonk is our preferred pop up software and we consistently get higher conv rates with it over others we've tried. Their support and team knowledge has been useful as well.

SmoothieBox
United States
About 2 months using the app
OptiMonk replied April 26, 2022

Hi Vin,

We're so happy that you're satisfied with our app and the team as well! :)

We hope that our Support and Success Team will be able to help you get even better results in the future.

Have a great week ahead and feel free to reach out anytime.

Anna from OptiMonk

Edited June 20, 2022

Edit: I was contacted by Reka who guided me through the issues with the integration for SMSBump. She was very helpful and we managed to solve the issue. I didn't know the support wasn't available through the weekend, would be great it there was, or just a small email stating so. Anyway the issue is solved and now I'm looking forward to seeing the app in action. Previous - App hasn't been good so far. I've had issues with setting up integration for over 2 days now and support hasn't replied at all, I thought for a popular app they would have much better support team. I'm very disappointed.

plantedfeet
United Kingdom
About 2 months using the app
OptiMonk replied June 21, 2022

Hello Jamie,

Thank you once again for your review, it means a lot to our team. I would like to also thank you for your understanding of our business hours! 🙏

We are continuously expanding it, so we can provide better and faster help to our customers.

I hope OptiMonk will help you a lot, if you have any questions, reach out to us again 😊

Kind regards,
Réka

November 17, 2021

So far so good! I wanted growth on my subscriber list and so far, it is doing that! I had to ensure I had it all set up right - but I was able to get some support as well, and I appreciate that. Jen

The Truth Beauty Company
Canada
About 2 months using the app
OptiMonk replied November 24, 2021

Hi Jen,

We're glad that you were satisfied with our live support.

We hope that with OptiMonk, you'll be able to collect many new subscribers in the near future.

Please let us know if there's anything we can do for you.

Have a great day,

Anna from OptiMonk

July 26, 2022

This app is super informative, easy to use and their free package doesn't feel like I'm missing out! Anna is super helpful and the rest of their live chat team that makes the magic happen at any time.

Lounge by Laina
United States
About 2 months using the app
OptiMonk replied July 26, 2022

Hey Alaina! It's Anna from OptiMonk. Thank you for your kind words and also for mentioning my name. I'm very glad that you were satisfied with me and also with the rest of our team! We're glad to have you! <3

September 20, 2021

Just signed up to the app and needed some guidance and opti-monk was able to assist me live via chat (it's 11:17pm btw) these guys are great!!! looking forward to using the service!

keiko
Australia
About 2 months using the app
OptiMonk replied September 20, 2021

Hi there,

Thank you so much for your feedback!

We are happy to hear that you are pleased with our service and that we could help you instantly with your query.

Please feel free to get back to us whenever you need assistance from OptiMonk and we would be more than happy to help you.

We wish you success in your business,

Best regards,
Brittany from the OptiMonk Support Team