Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its positive impact on conversion rates and lead generation. It's praised for its customizable templates, pop-ups, and seamless integration with Shopify. The customer service is commended for quick and efficient problem-solving, with individuals like Chris, Rudolf, Ati, and Emil often mentioned for their exceptional service. The app is considered affordable and offers great value for money. It's suitable for both new and experienced merchants due to its intuitive design and user-friendly interface.

December 10, 2019

For now I like it, lots of hints and tips, easy to set up, I will write a new review when I see how it works actually, but for now I am very pleased.

Dejan

MyPetNap
Croatia
About 1 month using the app
January 23, 2023

Very kind team supporting if any questions during startup. I think it is a very powerful tool to optimize conversion rate. Will use it and hopefully reasons to upgrade soon :)

Pacific and Lime
Germany
About 1 month using the app
OptiMonk replied January 30, 2023

Hey There,

Thank you so much for your kind words, we are delighted that you find our tool powerful, and I am very happy to have been able to help!
I and my team will be here to assist in the future as well! :)

We hope to have you with us for a long time and happy work together!

Kind Regards,

Sarah
OptiMonk Support

August 29, 2022

Used this app to pop up discounts, very easy to use, set up, schedule time .. excellent customer service

ALESSANDRO VASINI
United States
About 1 month using the app
OptiMonk replied August 29, 2022

Hey Alessandro,

I'm really glad that you were happy with our Customer Support Team and that you find our app helpful to your business! <3

Have a great day and I wish you a lot of success with OptiMonk!

Anna from the Support Team

August 27, 2022

The app is very well laid out and very user-friendly. Our team is very happy with the app and customer service has been great to work with.

JMP The Label
United States
About 1 month using the app
OptiMonk replied August 29, 2022

Hi David,

Once again, thank you very much for taking the time to review our app. We're very happy that you're satisfied with OptiMonk!

If you'd like to join us for a UX Research interview to help OptiMonk improve, kindly let us know via chat or via email and I'll gladly connect you with our Researchers. :)

I wish you an amazing week ahead,

Anna from OptiMonk <3

September 27, 2021

A very useful pop-up tool, with a lot of templates to meet all my needs, I hope I can add email marketing functions in the future, I am very looking forward to this.

TILLYOU
United States
About 1 month using the app
OptiMonk replied September 27, 2021

Hi There,

Thank you for your feedback, I'm glad you like our templates. You created a beautiful campaign! :)

OptiMonk has direct integrations with many email marketing tools such as Klaviyo and Mailchimp. Feel free to let us know which one you're using and we'll be happy to help.

Thank you,

Anna from OptiMonk

June 16, 2021

Ran into some syncing problems but the customer support was really responsive, friendly, and patient. Very reliable!

EverDesk+
Singapore
About 1 month using the app
OptiMonk replied June 16, 2021

Hi,

Thank you for submitting this review, you are awesome :)

Supporting you is our greatest delight, I am so happy that you appreciate our efforts!

Have a nice week and thanks once again for your kind words,

Best,
Tom
OptiMonk Team

February 12, 2018

Easy to use, multiple templates

Allpabotanicals
United States
About 1 month using the app
August 17, 2017

Works well so far for capturing potential exiters. Thanks!

Eye Love The Sun
United States
About 1 month using the app
May 31, 2021

Very complete application to show pop up I use it for my store In France
Very good customer support also which is very helpful for any questions you have

Acu-life
France
30 days using the app
OptiMonk replied June 2, 2021

Hi There,

I'm glad you were satisfied with the support you received from our team and thank you so much for leaving a review. We really appreciate it! :)

I know that sometimes it's not easy to start something new, but I'm glad you took the time to explore OptiMonk and also that you turned to our support team with your questions. I think together we found a good solution for your needs.

Please feel free to reach out anytime you need assistance. :)

I wish you the best of luck with your store,

Anna from the OptiMonk Support Team

September 20, 2021

Super solid app! Just started doing email and SMS marketing and hated how unprofessional-looking the in-built pop-up templates were for the email and SMS apps. The Optimonk templates all look great right out of the gate!

SweetPod
Ireland
29 days using the app
OptiMonk replied September 21, 2021

Hi There,

Thank you for taking the time to share your opinion! :)

I'm glad you had a positive first impression with our app and I hope that OptiMonk will help you reach your eCommerce goals!

Should you have any questions in the future, feel free to contact us via chat or at support@optimonk.com and we'll be happy to help.

Have a great weekend,

OptiMonk Team