Modern Match Lingerie
Customer service is amazing. They are quick to reply and have some great resources. I personally found setting up the popups targeted by an action a bit challenging but overall the design is simple and they provide great suggestions
I'm really glad you had a great experience with our support team!
OptiMonk is a complex software with many features and opportunities, so we can fulfil the needs of small stores and also huge enterprises.
Therefore sometimes it's not easy to find the right solution for each OptiMonk user, but we'll always be here to help you! :)
Have a lovely week ahead and feel free to reach out to us anytime.
Anna from OptiMonk
I installed this app about a month ago primarily to be able to integrate my email sign-ups from a popup directly into my email subscriber list with Seguno. Currently, I use it for 3 different types of popups and an announcement bar. Although some features are lacking (such as auto-created unique discount codes and the cart goal progress option for announcement bars so they can be used as free shipping bars), customer service from the OptiMonk team makes up for it with their friendliness, expertise, and willingness to help.
We're happy to hear that you're running multiple campaigns on your site and thank you for the constructive ideas. We're always trying to improve and your insights will be forwarded to our Product Team!
Our support team is very glad that you are satisfied with our service, we do our best to help each customer with personal assistance. :)
Have a great week,
Anna from OptiMonk
The Positive Store
The app is amazing with good dashboard and user interface is great. I t also easily shows analytics of the campaigns!
Thank you so much for your feedback!
We are happy to hear that you are enjoying our dashboard and analytics :)
We wish you every success in the future!
Réka and the OptiMonk Support Team
Support is good. Fast response. Many templates to choose from. It will be good if Optimonk can show how to paste code to Shopify instead of waiting for them to insert the code for us.
Haven't tested as my store will on be launched in Jan 2021. Will definitely give a 5 star review once statistic come in.
Thank you for taking the time to submit your honest feedback. We are so happy to hear that you are satisfied with our support. Feedback like this helps us stay motivated, so we truly appreciate it :)
Regarding the installation request, I'm sorry for the confusion caused. The OptiMonk app can be installed on your Shopify store with a few clicks, but we still have to work on showing the proper installation instructions at the right time to our customers. Once again, please accept our apologies for the difficulties. We can assure you that we will make it easier to find our installation guides to avoid any difficulties in the future. (In any case, I'll link our guide here as well: https://support.optimonk.com/hc/en-us/articles/208244389-Integrating-OptiMonk-with-Shopify-e-commerce-platform)
I sincerely hope that our app will help you achieve your goals successfully, and we can prove that our app is worth a 5* review! :)
Please don't hesitate to get back to us if we can be of any help. Hope to hear from you soon!
Hajni and the OptiMonk Support Team
Iam changing my review from 2 star to 4.... this guy sdeserve because this is the best app in class, the only thing that i dont make 5 star is because price plan, its too much and charge by pageview.. so if you have lots of traffic be prepared... anyway, the app is excelent! and support really want your best, even after my negative feedback etc, they always be super receptive in emails to try fix... so please change the payment method really soon and iam more than happy to change 5 star! :)
Thank you for sharing your feedback with us, our customers’ honest opinion means the world to us!
I’m sorry that our current business plan isn’t suitable for you, let me assure you that we are always working on improving our product and systems to be better suited for every customer’s needs.
We would like for all our customers to have a positive experience with the OptiMonk app and with our team.
To achieve this, allow us to get in touch with you directly via email to see how we can improve your experience with OptiMonk. We are going to check your case thoroughly and write an email to you shortly.
I hope this sounds good to you and I also hope that we can prove ourselves to you.
Optimonk is fantastic. It it's a great app and the customer support has been very helpful. Unfortunately, I discovered the popups do not work from the Pinterest app. As more and more my traffic is coming from Pinterest, I will be moving to another popup app that is compatible with Pinterest.
Thank you for your kind words, you are amazing :)
I hope that we will have the chance to work together again in the future!
We wish you all the best,
House of Avenues
Its easy to use without any developer knowledge is needed. Lets make a try! Highly recommend to use this.
Muy buena app, nos ayuda mucho en el proceso "difícil" de conversión, es muy amigable en la interacción
So far so good! I haven't used it for so long time, so maybe it will increase to a 5 star in time. Thanks
I use this app to help me do me campaign. I really like the way the app interact with me, it is a nice and friendly interface. I would like more functionaties in the from plan to start making pop ups