Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
March 17, 2023

Fantastic App with great customisation ability.

Stephan was extremely helpful with answering all my questions.

Alexandria Books
Australia
Time spent using app: About 2 hours
OptiMonk replied March 22, 2023

Hey there!

Thank you for your kind review! It feels great to know that you were satisfied with our Team's efforts.

I wish you success with your business and feel free to reach out anytime if you need assistance. We will be here to help you!

Best,
Stephan

March 15, 2023

Absolutely amazing customer service, response times, and helpfullness. The application is extremely customizable.

Purely Solutions - Final
Canada
Time spent using app: About 2 hours
OptiMonk replied March 16, 2023

Hey there,

Thank you so much for taking the time to write this positive review! We're thrilled to hear that you enjoyed our service and that we were able to meet your expectations.

We take great pride in providing excellent service to our customers, and your feedback means a lot to us.

If you require help or have any questions, just give us a shout.

Kind regards,
Emil from OptiMonk

March 13, 2023

As always, whenever I experience a problem, the Chat line sorts me quickly and in a friendly way. Today's little foible was dealt with in five minutes.

Forces Uniform and Kit
United Kingdom
Time spent using app: 8 months
OptiMonk replied March 28, 2023

Hey there,

It's Chris here, I just wanted to thank you for your review, I am very happy that the OptiMonk support team have reached your expectations :D

Do reach out to us again if you need help with anything else and the OptiMonk team will be more than happy to help

Kind Regards
Chris
OptiMonk Support

March 7, 2023

great and fast support!!! they even offered suggestions so it was really helpful, plan to continue to use on my store

THE GLAM BOOK VENDORS
United States
Time spent using app: 6 months
OptiMonk replied March 13, 2023

Hey there,

Thank you for sharing your feedback. We are delighted to hear that your request has been successfully resolved. We aim to provide the best quality service and your support means a lot to us!

Thank you for being part of OptiMonk. Should you require any help, just give us a shout and we'll be there for you.

Kind regards,
Emil from OptiMonk

March 6, 2023

Best Customer Support EVER!!!

These people actually wanna help you its amazing.
If used correctly its a safe increase in conversions!

MommyAndMeCushions
Germany
Time spent using app: 6 days
OptiMonk replied March 9, 2023

Dear Elias,

Thank you so much for your kind words, it put a smile on all of our faces and we are very happy that you are satisfied with the support received from us, we hope to keep you satisfied! :)

We wish you an amazing journey with OptiMonk and a great week!

Kindest regards,

Sarah & Emil from Support

March 6, 2023

Support réactif et compétent. Chris m'a aidé à régler quelques problèmes d'associations avec mon domaine et a parfaitement su m'aiguiller pour tirer un maximum de profit pour ma campagne :)

Maison de l'attrape-rêve
France
Time spent using app: Over 1 year
OptiMonk replied March 6, 2023

Salut,

Je tiens à vous remercier pour votre aimable avis, ce fut un plaisir de vous aider avec votre compte :)

Contactez-nous si vous avez besoin d'aide pour quoi que ce soit d'autre et je vous souhaite le meilleur pour vos campagnes OptiMonk

Bien à vous
Chris

-------------------

Hi,

I would like to thank you for your kind review, it was a pleasure assisting you with your account :)

Do get in touch with us if you need help with anything else and I wish you all the best with your OptiMonk campaigns

Kind Regards
Chris

March 3, 2023

Emil was VERY helpful getting me started with OptiMonk. Looking forward to creating and using my first campaign!

The Artificial Kitchen
United States
Time spent using app: 1 day
OptiMonk replied March 7, 2023

Hey there,

Many thanks for leaving us a review. We cannot thank you enough for supporting us and are happy to hear that your expectations have been met. Happy exploring with OptiMonk!

Reach out to us, should you need any help.

Kind regards,
Emil from OptiMonk

March 2, 2023

This is a wonderful app, Chris helped me a lot while I was creating a pop up. Recommend everyone:)) Thank you

SHAPERINI
United Kingdom
Time spent using app: 8 days
OptiMonk replied March 6, 2023

Hi,

It was a pleasure helping you with your campaigns, and I wish you all the very best with your business adventure :)

As always, if you need help with anything just reach out to us and we will be more than happy to help

Have an awesome week ahead

Kind Regards
Chris

March 2, 2023

Heel tevreden van deze app. Heel gebruiksvriendelijk en heel goede helpdesk! Wanneer je vastloopt wordt je heel snel geholpen

Hoop Kidswear
Belgium
Time spent using app: 10 months
OptiMonk replied March 8, 2023

Hallo daar,

Heel erg bedankt voor je vriendelijke woorden, we stellen je beoordeling zeer op prijs en we zijn zo blij dat je onze app leuk vindt! We hopen u tevreden te houden😊🙏

Met vriendelijke groeten,

Sarah & Emil van Ondersteuning

-----------------------------------------------------------

Hey There,

Thank you so much for your kind words, we highly appreciate your review and we are so glad that you like our app! We hope to keep you satisfied😊🙏

Kind Regards,

Sarah & Emil from Support

March 1, 2023

Super fast support! I had a question about how to implement a pop up a certain way. Emil responded within seconds and provided me with a resolution.

THE LASH SHOP
Canada
Time spent using app: 10 months
OptiMonk replied March 7, 2023

Hey there,

Thank you so much for your positive review! It means a lot to us to hear that you had a great experience. We strive to provide the best possible service and products, and we're thrilled to hear that we succeeded in doing so for you.

Please don't hesitate to reach out if there's anything else we can do for you.

Kind regards,
Emil from OptiMonk