OptinMate

OptinMate | Reviews

by TechSimple

Email Collection, Coupons & Social Popups, Bars & Cards

4.3 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    94% of ratings are 5 stars
  • 4 of 5 stars
    2% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    4% of ratings are 1 stars

All reviews

8 reviews

Rose Forever

Support is like impossible to reach!!!
Messages were sent from the support form also directly at their email addresses: help@optinmate.com
No chat support / no phone support!
Really shame on that, because the app seams to be good!

Developer reply

April 15, 2020

Hi Rose Forever,

I'm sure this may be too late for you but our team is back into working mode from the current global crisis. Here is my email address for me to address your needs directly while our helpdesk catches up on the queue.

Thanks,
Steve

sbauer@techsimple.com

CandleKing

unreliable and glitchy. Nice idea, but not developed well. Can someone please recommend me an alternative ASAP!

Guys, I've contacted you several times asking for help as the app has randomly stopped working. No one has bothered to come back to me?

Developer reply

April 15, 2020

Hi CandleKing

I'm sure this may be too late for you but our team is back into working mode from the current global crisis. As far as the glitching you mentioned, our hosting provider was having some issues with traffic and over the last 7 days we've moved to a new hosting provider to resolve the issue.

Here is my email address for me to address your needs directly while our helpdesk catches up on the queue.

Thanks,
Steve

sbauer@techsimple.com

zendays.com

We just thought the app will work, but it has some bugs and the support isn't reachable in any way. We have open tickets for more than a week, and there is no reply.

Bugs:
1) Even if you set up, that the popup shouldn't be shown for X days after the visitor has closed the popup, it's still shown
2) Getresponse email integration does not work

Developer reply

November 1, 2019

I'm extremely sorry for your experience. We've been doing some changes with our helpdesk and there have been adverse affects during the transition.

As for your issues. I've responded to your ticket with thoughts as we do have customers using GetResponse with Optinmate without issues along with the display setting when closing the pop up. We've tested your scenarios and everything is working as it should. I've added my email and phone number to your ticket to reach me directly.

Thanks,
Steve
Founder

Teddy Blake

Support is like impossible to reach!!!
Messages were sent from the support form also directly at their email addresses: help@optinmate.com
No chat support / no phone support!
Really shame on that, because the app seams to be good!

Developer reply

October 28, 2019

Teddy,

I don't disagree with you that we've let you down with your support experience and for that I deeply apologize. We've been transitioning support with new support members and sadly this has created some issues.

That being said. I've responded to your last ticket with the answers you were searching for. I've also included my direct contact information to contact me directly. I hope you'll give us a 2nd chance.

Thank you,
Steve

SHAPE meets COLOR

Integration with Conversio does not work.
Support does not respond to my e-mails.

Would be a great app if the integration would work.
But currently, the app is not usable for me.

Good customer support is essential for a good app.

PETIT LOLI

I have contacted 5 times the customer service of this app. I also emailed them directly to give them a chance.
Because I couldnt segment by country. There is a bug in their app as I have used it on various browsers and still has this important issue.
They have never answered me.
They obviously billed me for the first month. This is very highly disappointed that they dont help their customers. I run 3 shops for many years and this is the first time this happen. Not recommended. Unprofessional.

Breadvillage

UPDATE March 6, 2020: There's been a sudden drop in my optinmate sign-ups, even though my number of new visitors has been the same. The optinmate pop-up fails to show, when we test it on different devices. When I click on OptinMate inside my Shopify Apps tab, it tells me "optinmate refuses to connect". OptinMate support has not responded to me within the last 48 hours. Something has gone seriously wrong with this app and the entire company, and they are leaving me high and dry, no support. I am going to delete this app and change my review to 1 star.

ORIGINAL REVIEW: Great functionality and very good customer support. We use this app to give new customers a discount in exchange for their email. We have a pop-up for that and a fixed bar at the bottom. Both look nice and professional. The app's editor is intuitive and powerful. The app feeds automatically into our Mailchimp email list. Since we installed the app, our daily email sign-ups have grown 3x. I checked many other email-sign-up apps, and I found this to be the best, with a fair price.

Classyglassies

I have written to support twice and did not get a reply.

That is the reason for this one-star review.