The application does not work.
Customer service can't find a solution. I want to get a refund because it doesn't work but they refuse because the 15 days have passed. But paying for something that doesn't work must be refunded.
This app has gotten a number of negative reviews due to its poorly-done integration of a subscription option through Shopify. Here is a review of the actual product: I've been using OptinMonster since 2015 for various sites I have. They pioneered a lot of the techniques you see everywhere now, like "exit intent". OptinMonster is expensive(but they have good Black Friday deals), and I've tried many times to switch to a more affordable provider. But the other providers all force me to make compromises on the feature set, ease of integration, and user experience. The types to behavioral targeting you can do in OptinMonster is unmatched by any other tool. There is a big difference in product quality when you have an entire team dedicated to making the best opt-in forms, versus those forms just being one feature of many in an app like Klaviyo or Mailchimp. I can't speak on this $50/month subscription they offer through Shopify. That seems stupid. I bought a subscription from then in 2015 through their website. My recommendation is to buy from them during Black Friday when they are usually 30% off.
SCAMMERS! DO NOT USE THIS APP
This company will do ANYTHING to take your money.
BE WARNED - even if you uninstall this app from your Shopify Store, they will continue to charge you.
DO NOT USE! ABSOLUTELY DO NOT USE THIS APP.
This app is incredible! I have used it to make popups and floating bars which has helped me to get new leads and increase conversions. It is well designed and simple to use. I synced it to my Mailchimp account so all my leads flow into my email campaigns.
If you are paying for traffic to come to your website this app is a must-have. If you don't have a technology like this in place you are leaving money on the table. It has easily paid for itself just from the popup I use to distribute my coupons. Not to mention the sales I will make later on from the leads I have captured. 5 stars!!!
Otherwise it's a good app but one notorius thing happened:
I added the app from shopify app store, and it does say 49$/month pricing. I approved and even got an e-mail from shopify about optinmonster saying: You‘ve approved a recurring charge for an app with a 30 day free trial. and it also states Charge amount $49.00 every 30 days.
STILL after 30 days without ANY warning or notification the 30 days trial ended and optinmonster stopped working. The account on optinmonster said that I don't have a plan selected and I should choose one.
I had to choose the one we had and update payment info directly from optinmonster site. But there's not 49$/month option. There's only an annual plans where you have to pay the whole year beforehand, and you cannot get a refund even if you choose to quit during that year.
Of course I did not pay around $500 at once so I chose a cheaper plan.
This feels like a scam, and ended up Optinmonster losing revenue, and of course we too since it took a while to get this figured out and we had to stop advertising etc. until it was solved.
I apologize for the billing issues that you have had. We are working diligently to get them resolved so that they do not happen again in the future.
Boom Boom Gadgets Deutschland
They were supposed to charged me $340 for the annual plan, and instead they made 2 charges on the account, 1 for $340 and another one for $588...found out about it 3 months later after auditing my transactions. - Update : The founder of the app got in touch with me after the review and apologized for the error. Issue was resolve and since then no issues. I actually really like the ap, has much advanced features than basic pop-up's and have been using it since then.
**12-17-2019 Update:** I've found your ticket from over the weekend and updated our reply. You've got a screenshot of the refund, and I've given you a lifetime custom account as a way to apologize for how we handled this. It was a genuine processing error, and we could have handled it better. We will next time.
**Update** I went in and found the extra payment and have issued a full refund for it. Again, so sorry this happened. We aren't thieves, unfortunately billing issues occur from time to time but we do our best to get them resolved quickly. I apologize that this slipped through the cracks!
I am so sorry that this happened to you! I assure you it wasn't our intention, and I'm happy to get this extra charge resolved. Did you reach out to our support team to let them know? Please email us and ask for Thomas (I'm the co-founder and president) and I'll make sure to get it taken care of for you!
ORGANIC 1 Co.
Love this little app. Customer support is great too. I think it also has some other great features besides exit intent. Thank you!
One of the best popup app out there. Very flexible in terms of features. It is a game changer in terms of lead generation.
I'm so sorry you had a poor experience with this! It looks like the emails from Shopify went to an inbox unrelated to support. I (Thomas, co-founder and president) have followed up with you personally with an attempt to get everything fixed. If there is anything else I can do to help, let me know!
We Made It Bitches
So please take note that the integration automatically signs you up for the $49USD a month plan.
And after many emails with their support about asking to be downgraded, I was told I needed to cancel my account, then start a new account by going to Optinmonster and do the integration from that end, choosing the startup rather than the top plan which is what you will be signed up for you choose this app from Shopify, and then you have rebuild all your live campaigns.
So either know that going in or don't use them at all. There are many other apps that have higher reviews and better support; https://apps.shopify.com/groovejar are who I have jumped ship to.
Not only that Optinmonster keep pestering you for a review. You won't get any service from these guys.
OptinMonster is the No1 tool that I use to increase my email list & webinar attendees, which leads to thousands of dollars for me each month!
With their easy to use templates, analytics and support, it is a must have app for any online business.
And we plan to stay the #1 tool to grow your email list and boost sales. Thanks for being a customer!