리뷰 (23)

전체 평점
3.4
평점 수준당 개수
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  • 평점의 4%가 별 4개입니다
  • 평점의 0%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 35%가 별 1개입니다
2024년 8월 22일

My request was handled in a speedy manner. The item I was inquiring about is not presently a feature of Optin Monster, so the agent has added it to their new feature requests. Good to know!

GREAT PLAINS INDUSTRIES
미국
앱 사용 기간 1년 초과
답글 OptinMonster개 2024년 8월 23일

Thank you so much for your thoughtful, 5-star review! We’re thrilled to hear that your request was handled swiftly and efficiently. Customer feedback like yours is invaluable to us, and we’re glad to know that our support team has added your feature request to our list. Thank you for helping us improve Optin Monster!

2024년 5월 13일

Fungerar dåligt, krånglar mycket och håller inte den tekniska biten alls. Seg support.

DOCTOR_K
스웨덴
앱 사용 기간 3개월
답글 OptinMonster개 2024년 5월 15일

Thank you for your feedback, and I'm really sorry to hear about your experience. It sounds like you've had some frustrating issues, and I want to make sure we address them promptly. Please could you reach out to us at support@optinmonster.com with more details about the problems you've encountered? We're committed to improving and your detailed input will be invaluable. Our support team is here to help ensure that everything works smoothly for you.

We're always here and happy to help! Looking forward to hearing from you soon.

2021년 3월 10일에 편집됨

This app has gotten a number of negative reviews due to its poorly-done integration of a subscription option through Shopify. Here is a review of the actual product: I've been using OptinMonster since 2015 for various sites I have. They pioneered a lot of the techniques you see everywhere now, like "exit intent". OptinMonster is expensive(but they have good Black Friday deals), and I've tried many times to switch to a more affordable provider. But the other providers all force me to make compromises on the feature set, ease of integration, and user experience. The types to behavioral targeting you can do in OptinMonster is unmatched by any other tool. There is a big difference in product quality when you have an entire team dedicated to making the best opt-in forms, versus those forms just being one feature of many in an app like Klaviyo or Mailchimp. I can't speak on this $50/month subscription they offer through Shopify. That seems stupid. I bought a subscription from then in 2015 through their website. My recommendation is to buy from them during Black Friday when they are usually 30% off.

Christian Pure
미국
앱 사용 기간 대략 4년
2023년 2월 10일에 편집됨

I wrote to them about how can I downgrade/change my subscription and instead of being contacted about it, they just booked the full amount, I contacted someone on the chat again and I was being told the billing team will look into it.
Sorry but this is not the way you treat somebody who is paying you yearly for the last 4 years your most expensive subscription plan !
Stop lying please ! You have not sent me any email !
And now instead of contacting me and resolving this, you SUSPENDED my optinmonster account. I want acces to my account in order to export my email lists I payed for ! So instead of lying here you better contact me and solve this !
And also have a look into my billing, last year (my 3rd with you on the growth plan) I payed the discounted amount of 588 $, so "discounts are only applicable to your first term of a subscription" is also a lie.

Delumani
독일
앱 사용 기간 거의 3년
답글 OptinMonster개 2023년 2월 9일

Hi Delia,

I'm Danielle, Accounts and Billing Manager here at OptinMonster. I think there has been a misunderstanding here, so I've just reached out to you in regards to the most recent ticket you submitted to our support team this morning so that we can get things straightened out for you.

Please ensure support@optinmonster.com is added to the allow-list in your email provider's settings, so that you can ensure you receive my reply there.

Talk soon,
Danielle
Accounts and Billing Manager, OptinMonster

2022년 7월 25일

We've found that OptinMonster is good for custom banners, and very easy to use for both technical and non-technical employees.

Drink LMNT, INC.
미국
앱 사용 기간 2년 초과
답글 OptinMonster개 2022년 8월 11일

Thank you for sharing these kind words! We’re so glad you’re enjoying OptinMonster and finding it so easy to use 🙂.

We’re grateful to have the opportunity to grow with you and look forward to continuing to help you in every way we can!

2022년 7월 20일

We have been using OptinMonster for a couple of years now for email retention and pop up campaigns. The campaigns are easy to set up and with split testing functionality it's great to try different copy and content. We had a slight issue with our billing being doubled with a shopify subscription for a few months, however OptinMonster spotted this and got in touch with us offering a full refund or credit with additional perks. Honest company with a great product, keep up the good work!

Illustrate
영국
앱 사용 기간 2년 초과
답글 OptinMonster개 2022년 8월 11일

Thanks for taking the time to share your experience with the community. 😊 We're so glad you're finding success with OptinMonster, and we're grateful to have earned your support.

If we can help with anything else along the way, just let us know. We look forward to helping you in every way we can!

2018년 12월 6일

Great solution to get as many emails as possible.

They seem to be pretty innovative and always come up with new ideas.

Their new builder is pretty solid, yet completely new from the older version, so I had to learn everything again pretty much.

Once I did that, I was able to generate a ton of emails, which of course helped a lot. Their full-screen feature on desktops is pretty amazing.

The money is in the list guys. Invest in this first and THEN in everything else later on (FB ads, etc.).

ALIVE Boutique - A Little Vegan Boutique
영국
앱 사용 기간 2년 초과
2019년 3월 11일

I use this app to create email list popups, notifications, and slide-ins for related products. I find it easy to use and the app was easy to install too.

Clementine Creative
남아프리카
앱 사용 기간 대략 2년
답글 OptinMonster개 2019년 3월 11일

Thanks so much for the kind review! :-)
- Thomas

2019년 6월 15일에 편집됨

One of the best popup app out there. Very flexible in terms of features. It is a game changer in terms of lead generation.

Artisan d'Asie
미국
앱 사용 기간 거의 2년
답글 OptinMonster개 2019년 6월 11일

I'm so sorry you had a poor experience with this! It looks like the emails from Shopify went to an inbox unrelated to support. I (Thomas, co-founder and president) have followed up with you personally with an attempt to get everything fixed. If there is anything else I can do to help, let me know!

2020년 10월 30일에 편집됨

They were supposed to charged me $340 for the annual plan, and instead they made 2 charges on the account, 1 for $340 and another one for $588...found out about it 3 months later after auditing my transactions. - Update : The founder of the app got in touch with me after the review and apologized for the error. Issue was resolve and since then no issues. I actually really like the ap, has much advanced features than basic pop-up's and have been using it since then.

Boom Boom Gadgets Deutschland
미국
앱 사용 기간 거의 2년
답글 OptinMonster개 2019년 12월 14일

**12-17-2019 Update:** I've found your ticket from over the weekend and updated our reply. You've got a screenshot of the refund, and I've given you a lifetime custom account as a way to apologize for how we handled this. It was a genuine processing error, and we could have handled it better. We will next time.

**Update** I went in and found the extra payment and have issued a full refund for it. Again, so sorry this happened. We aren't thieves, unfortunately billing issues occur from time to time but we do our best to get them resolved quickly. I apologize that this slipped through the cracks!

I am so sorry that this happened to you! I assure you it wasn't our intention, and I'm happy to get this extra charge resolved. Did you reach out to our support team to let them know? Please email us and ask for Thomas (I'm the co-founder and president) and I'll make sure to get it taken care of for you!

- Thomas