OptinMonster Email Popups

OptinMonster Email Popups

$49/month. 30-day free trial.
Rating (4.3)
Reviews
Developer
OptinMonster
19 reviews
6 reviews
Overall rating
4.3
Counts per rating level
  • 63% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 32% of ratings are 1 stars
6 reviews
July 5, 2021

The application does not work.
Customer service can't find a solution. I want to get a refund because it doesn't work but they refuse because the 15 days have passed. But paying for something that doesn't work must be refunded.

DearBBall™
France
Time spent using app: 7 months
June 20, 2020

SCAMMERS! DO NOT USE THIS APP

This company will do ANYTHING to take your money.

BE WARNED - even if you uninstall this app from your Shopify Store, they will continue to charge you.

DO NOT USE! ABSOLUTELY DO NOT USE THIS APP.

SCAM

Bedtime Bliss
United Kingdom
Time spent using app: 3 days
December 20, 2019

Otherwise it's a good app but one notorius thing happened:

I added the app from shopify app store, and it does say 49$/month pricing. I approved and even got an e-mail from shopify about optinmonster saying: You‘ve approved a recurring charge for an app with a 30 day free trial. and it also states Charge amount $49.00 every 30 days.

STILL after 30 days without ANY warning or notification the 30 days trial ended and optinmonster stopped working. The account on optinmonster said that I don't have a plan selected and I should choose one.

I had to choose the one we had and update payment info directly from optinmonster site. But there's not 49$/month option. There's only an annual plans where you have to pay the whole year beforehand, and you cannot get a refund even if you choose to quit during that year.

Of course I did not pay around $500 at once so I chose a cheaper plan.

This feels like a scam, and ended up Optinmonster losing revenue, and of course we too since it took a while to get this figured out and we had to stop advertising etc. until it was solved.

Ugritone
Finland
Time spent using app: Over 1 year
OptinMonster replied January 3, 2020

I apologize for the billing issues that you have had. We are working diligently to get them resolved so that they do not happen again in the future.

April 14, 2019

So please take note that the integration automatically signs you up for the $49USD a month plan.

And after many emails with their support about asking to be downgraded, I was told I needed to cancel my account, then start a new account by going to Optinmonster and do the integration from that end, choosing the startup rather than the top plan which is what you will be signed up for you choose this app from Shopify, and then you have rebuild all your live campaigns.

So either know that going in or don't use them at all. There are many other apps that have higher reviews and better support; https://apps.shopify.com/groovejar are who I have jumped ship to.

Not only that Optinmonster keep pestering you for a review. You won't get any service from these guys.

We Made It Bitches
Australia
Time spent using app: 2 months
March 5, 2019

this app is terrible.its so terrible that the bug almost cost me before i launched.im really mad but relived that me and my busniess partner caught it early

TorchPal
Canada
Time spent using app: 8 days
OptinMonster replied March 11, 2019

I'm so sorry you had issues getting up and going with OptinMonster! Were you able to reach out to our support team to get assistance? We want you to succeed and are always looking to improve. - Thomas