OP Color Swatch Variant Images
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Excellent Customer Service! I was having trouble editing the variants on my collections page due to a custom shopify theme. Cherry hopped on to the chat quickly and was able to determine what was causing the error. The tech team is going to manually fix my issue and let me know when the job has been completed. I am extremely grateful for the hands on assistance. Save me hours of headache. Thank you!
Excellent app and outstanding customer service! The OPTIS team was very responsive and helpful. I had a display issue with my color swatches on mobile, and their technical team quickly investigated and fixed it. Everything is now displaying perfectly. Thank you to the whole team for your professionalism and support! Highly recommended.
It is marketing as free app and its so not. Also very expensive for really basic features. Customer Service is great though. Add a star only for them.
Thank you for taking the time to share your feedback. We’re sorry to hear that you felt the app was marketed as free and that the pricing came as a surprise.
We’d like to clarify that our pricing plans and costs are clearly displayed both within the app and on our Shopify App Store listing when the app is installed, maybe you've overlooked it. We always aim to make our pricing information as transparent as possible, so we’re sorry if there was any misunderstanding.
We also reached out to you by email to better understand your concern and clarify the situation, but unfortunately, we haven’t heard back yet. We’d truly appreciate another opportunity to work with you and help clarify any misunderstanding, as well as see if there’s anything we can do to improve your experience. Please feel free to reply to our email anytime, we’d be more than happy to assist. 💙
Excellent app and exceptional customer support! The team responded very quickly and helped me with several customizations to match my store perfectly. They were patient, knowledgeable, and solved every issue without delay. One of the best support experiences I've had on Shopify. Highly recommended!
Thank you so much for your amazing 5-star review! 💙
We’re really glad OPTIS Color Swatch and our team could help with your customizations and make everything fit your store perfectly. Your support means a lot to us!
Thank you for choosing OPTIS and for recommending us. We’ll keep working hard to provide the best possible experience for you! 🚀
I am absolutely blown away by the service. I am not at all techy and the guys at OPTIS helped me set it up (actually they set it up for me)- where neither I, nor Claude, were able to. I was trying to do about 10 completely different things simultaneously and they were sympathetic. The results are perfection. Thank you so much.
Thank you so much for your wonderful 5-star review! 💙
We’re really happy to hear that our team could help you get everything set up exactly the way you wanted with OPTIS Color Swatch. Your kind words truly mean a lot to us!
If you ever need any further help, just reach out to us via live chat anytime, our team is available 24/7 and always happy to support you. 😊
Great customer service, went above and beyond.
Well priced, and offers functionality many other variation apps don't, such as images changing when you hover.
Absolutely love Optis! The app has made my store look so much cleaner, more professional, and easier for customers to shop. What has impressed me most though is the support team. They respond so quickly and are always happy to help with any questions or changes.
As someone who isn’t very tech-savvy, having that level of support has been invaluable. Nothing ever feels too hard because they’re always there to help. Highly recommend both the app and the amazing team behind it!
Highly recommend!"
Thanks so much for the kind words and for taking the time to leave this review!
We’re really happy to hear that OPTIS has helped make your store look cleaner and more professional, and that your customers are finding it easier to shop. It also means a lot to know our support team has been helpful and responsive - especially when things feel a bit technical.
We’re always here if you need anything or want help with future improvements. Really appreciate your recommendation!
The support team is incredibly responsive, and they gave me very helpful advice on customization. Whenever an issue came up, they resolved it immediately. Thanks to this app, the product variations in my store are now much easier for customers to navigate. I’m so glad I chose this app. Thank you so much!☺︎
Thank you so much for the detailed and thoughtful feedback! 🌟
We’re really happy to hear that our support team could help you quickly and that the customization guidance made things easier for your store. It’s great to know your product variations are now smoother and more user-friendly for your customers - that’s exactly what we aim for.
We truly appreciate you choosing OPTIS and taking the time to share your experience. If you ever need anything in the future, we’re always here to help!
I am absolutely impressed by both the product and the support team behind it. The entire experience was seamless, professional, and well organized. The app itself is truly useful, intuitive, and works exactly as intended.
During setup, I ran into a few issues due to my website's custom code, but the support was outstanding. A friendly and knowledgable representative responded immediately, guided me through the process, and involved their IT team when needed. Together, they've resolved everything quickly and made sure the app was working perfectly.
The fact that all of this support was provided free of charge made it even more impressive. Recommended!
Thank you so much for such a thoughtful and detailed review!
We’re really glad to hear that the setup went smoothly in the end and that our team could help resolve the issues with your custom code quickly. It’s especially great to know the app is now working exactly as you expected.
We truly appreciate your kind words about the support experience as well - it means a lot to the whole team. If you ever need anything in the future, we’re always here to help. 😘
Minha experiência com o app está sendo ótima! Fácil de configurar, e com opções super interessantes de personalização. Precisei de ajuda com um pequeno ajuste na visualização das variantes do site e recebi ajuda super rápido, fui atendida pelo Lin que foi super receptivo e resolveu meu problema rapidamente. Super indico o app!
Muito obrigado pelo seu feedback tão detalhado! 😊
Ficamos muito felizes em saber que a sua experiência com a OPTIS está sendo ótima e que a configuração, personalização e usabilidade estão ajudando a sua loja.
É ainda melhor saber que o Lin conseguiu te atender rapidamente e resolver o ajuste na visualização das variantes - vamos compartilhar esse reconhecimento com ele com certeza!
Agradecemos muito a recomendação e, sempre que precisar de ajuda, estamos por aqui para te apoiar 👍
