Geolocation ‑ Orbe
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Best app ever! Huge help from the support.
Thank you so much for your review and words 💙
Luis
Head of Growth
Prompt reaction, very professional and always solve the issues!
Pleasure to work wit the team of Orbe!
Thanks a lot for sharing your experience with Orbe and our team! 🥰
Luis
Head of Growth
Fantastic support getting us up and running. App works perfectly for our requirements.
Thanks for your review and trust in Orbe! 💙 We work hard to build the best geolocation app for Shopify. We are glad to see how Orbe works for Restrap!
Luis
Head of Growth
if you are looking for the best and easy app to match "markets" options, this is the ONE, and also customer service (Luis) is TOP
Thanks a lot for your recognition! Orbe has been developed to provide the best geolocation experience around Shopify Markets. The whole team is happy to see that we got it 💚
Luis
Head of Growth
Fantastic support quick and responsive. Great onboarding. Would recommend getting the app. Works great.
Thanks a lot for your words! We are happy to see that Orbe meets all your geolocation requirements. 💙
Luis
Head of Growth
Support is very patient to help solve technical problems, nice
Thanks for this review. We are here to help you with anything regarding your geolocation. 🥰
Luis
Head of Growth
Superb app. Great team. Highly recommended! Thanks
Thanks a lot for your review 🥰
Luis
Head of Growth
El app mejor que he encontrado para la geolocalización. Tuve un problema en las impostaciones pero Luis me ayudo en manera muy sencilla y rapida a solucionar todo. El es muy competente y amabla. Gracias Luis y Gracias Geolocation - Orbe.
Muchas gracias por dedicar tiempo a compartir tu experiencia con nuestro soporte y Orbe 💚. Cualquier cosa que necesites en el futuro en relación a vuestra geolocalización, estamos para lo que necesites 🚀
Luis
Head of Growth
Funciona perfectamente y lo más importante un servicio de atención al cliente inmejorable y totalmente personalizado para resolver tus dudas o incidencias.
Muchas gracias por tus palabras 🥰 Cualquier cosa que necesites en relación a vuestra geolocalización no dudes en comentarnos. ¡Estamos para lo que necesitéis!
Luis
Head of Growth
I find it necessary to share a balanced perspective with a 2-star rating for this app. While its setup is user-friendly, aesthetically pleasing, and supported by a responsive team, we encountered a significant issue impacting some international customers, notably in Canada and the UK. These users experienced continuous page reloads on our site, rendering the store inoperable. Despite our efforts and those of the support team, who were unable to replicate the problem, a customer-provided video highlighted the faulty behavior of the site. Deactivating the app resolved the issue, as confirmed by the affected customer. Regrettably, this glitch has had repercussions on our Klaviyo campaigns and overall sales. I advise those considering this app to be vigilant and actively seek customer feedback to identify and address similar issues quickly.
Hi,
Roberto, one of the co-founders of Orbe.
First and foremost, we want to express our deepest regrets about your experience. It's incredibly disheartening to hear about the difficulties some of your international customers. This is far from the seamless experience we strive to deliver.
Our support team dove into action as soon as we were made aware of the issue, but despite our efforts, we were unable to replicate the problem. It was later discovered that a recent change by Shopify related to their form handling was causing a conflict specifically with your store's setup of multiple domains.
We understand how critical every customer interaction is to your business, and it pains us to know that this glitch impacted your store. Store owners are the heart of our business, and our team works tirelessly to support as best they can – this sentiment holds true for every interaction we have, and receiving feedback like this is incredibly tough.
We are earnestly asking for the opportunity to make this right. If you’re willing, we’d love to connect with you personally to ensure your experience with our app is exemplary moving forward.
Please do reach out to us. We're committed to your success and are ready to go above and beyond to provide the quality of service you deserve.
Best,
Roberto