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If I could give this company 0 stars I absolutely would!! I have had this app installed for not even a month and am already having shipping delay issues. It has been two weeks and still my customers have not received their packages, decided to contact customer service and that was a DUD. The customer service representatives either didn't respond for 4 days or they gave me generic responses and told me to wait patiently. If that's not enough to piss someone off, their payment service is ridiculous! It basically only allows me to pay with PayPal because when I use my card directly on their app it says "payment failed". Keep in mind that when you pay on PayPal you get charged an extra $6 more on top of what you already owe for the article of clothing you're purchasing. How as an entrepreneur am I supposed to make profit when you overcharge us? Then I bring this up to their customer service and they keep blaming me and saying something is wrong with my form of payment. Makes no sense. Needless to say, when and if my customers receive their orders I will be deleting this app. UNPROFESSIONAL!!
We’re sorry to hear you had a poor experience with us. This definitely doesn’t sound like the service we try to provide to our customers.
We always try to deliver as fast as possible. It normally takes 7~10 days for delivery from China to the USA. However, sometimes things happen out of our control which means we need more time than expected with the shipment.
We offer multiple payment options to our customers, which includes credit card and PayPal.
The transactions that you made before, has considered problematic by the bank, and therefore be rejected.
With that being said, arriving late to your customers, and an extra charge for the payment processing, we do understand how disappointing it was. Please contact us and we’d be happy to work on either helping you with payment issues or offering you a special discount on your next order.
This store has great products and great customer support. Their inventory management is terrible. I had to cancel my first 3 orders I ever had with them because they don't update their inventory as their products sellout.
Dear Blue Daisy Fashion Boutique,
Thank you for sharing your concerns. We apologize for the inconvenience caused by the out-of-stock items and the delayed order processing. We are actively working to improve our inventory management to ensure accurate stock information and expedite order fulfillment.
Inventory and Shipping Delays: Waiting for several days only to find out an item is out of stock is unacceptable, and the delays you've faced, especially after opting for express shipping, are not in line with the service standards we aspire to. For a more streamlined experience in terms of shipping and inventory accuracy, we recommend choosing products labeled as "Premium" and "Express". There're some products in USA warehouse in Express category. These product categories are designed to provide more timely delivery and maintain accurate inventory control.
Your feedback is valuable to us, and we appreciate your understanding. Please reach out to our customer support team for any further assistance.
Best regards,
Nick
Worst customer service ever. Kecy was telling me that there’s a reason we have measurements and my customer should have measured first before she ordered that’s why they’re there.
I’m done. Soon as all my customers orders finally get delivered I’m going to delete this app. There’s other dropship companies that has amazing customer service and shipping is way better too.
It’s easier to keep a customer than make a new one. I don’t need this company making me lose my customers.
Dear Savagepunks,
I sincerely apologize for the experience you had with our customer service.
It's crucial for us to maintain a supportive and understanding approach with our partners, and it's evident from your feedback that we missed the mark in this instance.
While we do provide measurements to guide purchasing decisions, I'm pleased to inform you that we have made significant improvements regarding sizing concerns. All products are now available in both CM and INCH sizes, aiming to enhance clarity and reduce sizing issues for your customers.
For a more streamlined shipping and inventory experience, we recommend that you choose products labeled as "Premium" and "The USA". These product categories typically have more timely delivery and accurate inventory control, ensuring a smoother experience for your business.
Your point about customer retention is spot on. We truly value our partnership with sellers like you, and the last thing we want is to jeopardize your customer relationships.
If you're open to it, I’d appreciate the opportunity to discuss this matter further with you directly. We’re committed to making things right and would like to understand more about how we can better serve you moving forward.
Warm regards,
Timothy
Easy to use, lots of good stuff to choose from. The customer service is very responsive and knowledgeable.
Thank you for your positive feedback! We strive to provide a user-friendly experience and excellent customer service.
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I've contacted many suppliers before KakaClo, it takes a lot of time to communicate with different suppliers and there is alwasys a delay to respond. I'm not a full-time clothing seller, so time is tight. And I tried CJ and Alibaba, I also spent time on searching and communicating. Then 2 month ago, I found KakaClo, ther is a plenty of clothes to choose from and it's integrated with Shopify, I just connect my store and list clothes to my store easily, I used to list products one by one, but now it ALLOWS me to upload clothes in bulk. Meantime, the pictures of products are nice to promote, my ads work really well with these pics. It saves a plenty of time for me, and, chatting with Seven is really a joyful experience, she is patient and supportive. Love KakaClo, though it's not perfect, it matches well with my demand, hope it better for all of us.
Thank you for sharing your experience with us! We understand how time-consuming it can be to communicate with multiple suppliers, especially when there are delays in responses. We're glad to hear that KakaClo has made the process much more efficient for you by offering a wide selection of clothes and integrating seamlessly with Shopify. The bulk upload feature and high-quality product images have also been beneficial for your store and advertising efforts. We appreciate your kind words about your experience with Seven, and we'll strive to continue providing patient and supportive customer service. Your feedback is valuable to us, and we'll work towards making KakaClo even better. Thank you for your support, and if you have any further suggestions or need any assistance, please don't hesitate to let us know.
I used this app to help my drop shipping store and it
I used this app to help my drop shipping store and it helped me a lot. It makes my sourcing and shipping easy. They answer your questions as soon as possible. I am glad I chose this App. Amazing app.
Thank you for your wonderful review! We're delighted to hear that our app has been instrumental in helping your dropshipping store. It's great to know that it has made your sourcing and shipping processes easy and efficient. We're pleased that our team has been prompt in answering your questions and providing the support you need. We appreciate your choice in using our app, and your kind words mean a lot to us. If you have any further questions or need any more assistance, please feel free to reach out. Thank you for your support!
I have been using KakaClo Dropshipping for about one month and it has been a pretty good experience. Every representative that I have communicated with has been very patient and helpful. Keep up the good work!
Thank you for sharing your positive experience with KakaClo Dropshipping! We're thrilled to hear that you've had a good experience with our platform. We're glad to know that our representatives have been patient and helpful in assisting you. We appreciate your kind words and encouragement. Rest assured, we'll continue working hard to maintain the high level of service and support you've come to expect from us. If you have any further questions or need any assistance, please don't hesitate to reach out. Thank you for choosing KakaClo!
I will not recommend using this company for dropshipping. 3 out of 3 orders were cancelled because, even though the system showed the items were in stock, they were out of stock. And they took approx. a week everytime to communicate that the items are out of stock, should they cancel the order for you. It seems they DO not have a system in place to synchronize the inventory. 2 out of 3 refunds were provided swiftly, which is fine. Customer support is good I would say, but all comes down to the service they offer - which I did not have a positive experience so far. It's me who lost 3 customers because of kakaclo, the customers which will not come back. And I ended up loosing money on advertisements to acquire these customers in first place. I had added 1600 + products which now are in the process of being removed. Many were already ranking in google, and now I have to add 301 to each of them to avoid 404 errors. There are many professional players in the market and I was already quite happy and satisfied with one another (a young, 2 years old dropshipping company) dropshipper - 50+ orders, ZERO problems. The only reason why I chose kakaclo is because they offer international shipping, while the other company did not - they are focused on USA market only. But what's the use of utilizing the so called "benefits" of kakaclo if they can't even provide the service they say they are good at?
Dear Madsbay,
Thank you for sharing your concerns. We apologize for the inconvenience caused by the out-of-stock items and the delayed order processing. We are actively working to improve our inventory management to ensure accurate stock information and expedite order fulfillment.
Inventory and Shipping Delays: Waiting for several days only to find out an item is out of stock is unacceptable, and the delays you've faced, especially after opting for express shipping, are not in line with the service standards we aspire to. For a more streamlined experience in terms of shipping and inventory accuracy, we recommend choosing products labeled as "Premium" and "Express". There're some products in USA warehouse in Express category. These product categories are designed to provide more timely delivery and maintain accurate inventory control.
Your feedback is valuable to us, and we appreciate your understanding. Please reach out to our customer support team for any further assistance.
Best regards,
Nick
I absolutely love the way you were able to fix the problems I was having with my store.
Lina, you are Awesome thank you so VERY MUCH!
We're thrilled to hear that we were able to resolve the issues you were facing with your store! Lina is indeed awesome, and we're grateful for her efforts in assisting you. Thank you for your kind words and appreciation!
This app is great. I love KaKaClo. I am so glad that I was introduced to it and it has been so useful for my store
We're thrilled to hear that you're enjoying KaKaClo! We're glad it's been useful for your store. Thank you for your support!