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When a brand reaches a certain stage of development, it's common for them to start producing their own clothing line. However, many Dropshipping Companies don't offer customization services. Surprisingly, KakaClo excels in this area. They not only provide dropshipping services but also offer professional customization. They have their own team of clothing designers and production facilities.Their customization service has been a game-changer for my brand. They allowed me to offer unique products that really resonate with my customers.
It's fantastic to hear about your positive experience with KakaClo's customization services! We take pride in offering more than just dropshipping, providing a platform for brands to bring their unique visions to life. With our dedicated team of designers and production facilities, we aim to empower brands like yours to stand out and connect with customers on a deeper level. Thank you for choosing KakaClo as your partner in success!
If I could give 0 stars I would. Very slow shipping and even slower processing time! Our customers kept asking for a refund when they delayed our orders for over a month. As a small business that just opened it's really hard to build a brand reputation. Kakaclo's shipping time is super slow. I had read several quality-related reviews before choosing to start dropshipping with them. But their quality is horrible. We had so many consecutive returns due to quality issues. All their product has thread sticking out of them (unfinished). Our customers received torn items and see-through fabric. This has greatly hurt our business's reputation. As a new business, you strive for quality over anything. Kakaclo does not provide anything, neither quality nor prompt shipping. We are very disappointed!
Dear Cotton Candy,
I'm sorry to hear about your negative experience with our service. Your feedback is extremely valuable to us as we strive to improve our operations and customer satisfaction. We sincerely apologize for the delays in shipping and processing times, as well as the quality issues with the products you received. This is certainly not the level of service we aim to provide.
We understand the importance of building a strong brand reputation, especially for a new business like yours. Rest assured, we take these concerns seriously and are actively working to address them with our shipping and quality control processes. We appreciate your patience and understanding as we work to make things right.
We provide premium products with higher quality and faster processing time: https://www.kakaclo.com/content/album/premium
Also we have express products can be shipped within 24 hours: https://www.kakaclo.com/content/album/kakaclo-express-delivery
We apologize for the slower shipping times in April. There was continuous rainfall in our nearby cities throughout the month, with several days experiencing heavy downpours, which resulted in delays in shipping. If you would like faster delivery, we recommend opting for expedited shipping (currently available for the United States and Australia).
Please reach out to our customer support team so we can assist you further with any refunds or replacements needed for the affected orders. Your satisfaction is our top priority, and we are committed to resolving this situation to your satisfaction. Thank you for bringing these issues to our attention.
KakaClo support team
support@kakaclo.com
Finding specific items on KakaClo can be difficult due to poor categorization. However, their New Arrivals section and 24/7 live customer support make it easier to find what I need, making it worth the initial hassle. Their support team has always been helpful when I encounter any issues.
Thank you for your feedback! We're glad you appreciate our New Arrivals section and 24/7 live support. We're continuously working on improving our categorization for a better shopping experience. Your input is valuable and helps us enhance our service. Please reach out if you need any further assistance!
It’s hard to find what I need on KakaClo because things aren’t sorted well and I get lots of stuff I don’t want. But, checking out their New Arrivals makes things easier. It’s updated a lot and saves me time.
Thank you for your feedback! We understand the importance of a seamless shopping experience and apologize for any inconvenience caused by difficulty in finding what you need. We're continuously working on improving our sorting system. We're glad to hear that checking out our New Arrivals section has been helpful for you. Your satisfaction is our priority, and we'll keep striving to make your experience with KakaClo even better.
Looking to give your brand a makeover? Look no further than KakaClo's customization service. Their team of design maestros will take your vision and turn it into reality. From tweaking logos to creating custom products, they've got the skills to make your brand shine. With KakaClo, your brand will be the talk of the town.
KakaClo's customization service is a game-changer for brand makeovers. Their expert designers bring your vision to life, from logo tweaks to custom products. With their skills, your brand will shine, becoming the talk of the town. Choose KakaClo for unparalleled brand transformation.
Very disappointed with their service. Most of the time your oder been delay or missing. Very hard to get someone for help. You have to watch all the time if your oder has been shipped or fulfilled. I wouldn’t recommend to anyone. It’s a big headache experience.
Dear Night Strings,
Thank you for your feedback. We understand that you have had some concerns regarding our service, and we sincerely apologize for any inconvenience caused. We have thoroughly reviewed your account and the details of your orders.
Upon investigation, we found that all 4 of your orders in 2024 were shipped within the specified time frame. However, we acknowledge that one of the packages was unfortunately lost during transit. We want to assure you that we took immediate action to rectify the situation by arranging a replacement for you.
Please keep in mind that when you selected standard shipping, it does entail a slightly longer transit time. We understand that tracking information not updating can be frustrating. As soon as we were made aware of the issue, we proactively contacted the shipping carrier and the United States Postal Service to expedite the retrieval of your package. We are pleased to inform you that the package has now arrived in the United States, cleared customs, and the tracking information has been updated. The USPS will commence delivery of your package this week.
Regarding customer support, we want to clarify that we responded to your messages via WhatsApp, live chat, and email within 24 hours of receiving them. We strive to provide timely assistance, and we apologize if there were any delays or inconvenience during our communication. We want to assure you that we are committed to resolving any issues and providing the necessary support.
We kindly request you to reconsider your negative feedback based on the measures we have taken to address your concerns. If you have any further questions or require further assistance, please do not hesitate to contact us promptly at support@kakaclo.com. We truly value your satisfaction and are here to help. Thank you for your understanding.
KakaClo support team
They have a good variety and selections of apparels however, they are so bad in maintaining business relationships. Products all the sudden out of stock, after orders are made already few days i get an email saying we are sorry, restocking 5 days delay! like why, this was not properly monitored and we were notified BEFORE our clients log their orders? Another terrible experience, their ongoing shipping delays. Barely, they deliver on time. Most if not all my orders from Kakaclo are delayed, logged in my shop with delayed fulfillment and my tracking for deliveries, always Kakaclo is way behind. Like why you guys are so bad in managing shipping? They say, we will give you 50% off shipping fee when orders are not shipped in 10 days! if they are delayed, you should waive the shipping fee altogether as we refund it all to our clients as courtesy. Not just that, I have to keep asking for the refund which by the way, i have not received yet. The 2 stats i'm giving is for the wide selections and prices. Shipping and customer service are by far not great and you guys need to seriously work on improving that.
Sometimes KakaClo's inventory updates can be laggy, leading to out-of-stock issues that annoy my customers. However, their customization service is a standout feature. They offer professional customization with their own team of designers and production facilities. This level of service is rare in the dropshipping world and helps my brand offer unique products that stand out in the market.
KakaClo's extensive product variety ensures I never run out of options for my store. It's a relief knowing that I can always find what I need to keep my customers happy and satisfied.
It's impressive that KakaClo not only offers dropshipping services but also provides professional customization options. Their in-house team of designers and production facilities allow for unique branding opportunities that set them apart from the competition.
We're glad our partnership with top suppliers has increased your margins. While occasional variability in product quality can occur, we strive to deliver consistent value. Thank you for choosing KakaClo as your business partner.