Rezensionen (198)
Anpassen
-
Nach Bewertung
Need a zero star rating! 18 days and counting, customers still have not received their packages! Unacceptable response time to emails or the so called live chat box, which, by the way is never live. According to the website, orders are processed within 3 days, it took almost 3 times that! Not a good look for my business to have people waiting so long to get there package. Need to do better at fufliling your promises. Not sure I can trust this will happen in the future!
Sorry we were on CNY holiday at that time. We deeply regret the inconvenience caused and fully understand your frustration. Delays in processing and lack of timely communication are unacceptable, and we sincerely apologize. We’re currently working on optimizing our order handling and improving support response times. Your experience is not reflective of our standards, and we truly value your trust and partnership. Thank you for bringing this to our attention — we’re committed to making meaningful changes to ensure it doesn’t happen again.
We’ve been using the Kakaclo app for about two years now, and while they initially did an excellent job with product images and descriptions, things have significantly declined in the last six months.
What Went Wrong?
Inaccurate or Missing Product Descriptions:
Recently, product descriptions often have errors or are incomplete. While this is inconvenient, it’s not the biggest issue.
Unresponsive Customer Support:
Over the past six months, getting support has become nearly impossible. Emails go unanswered, and live chat messages often remain ignored.
On average, I have to send the same email at least three times and contact live chat before I receive any response—if I’m lucky. Some emails remain unanswered, leaving us unable to address customer inquiries, which causes major disruptions.
Severe Shipping Delays:
The biggest issue is the delays. Orders are delayed by up to 4 weeks before they are even handed over to the shipping company. Once shipped, delivery takes another week.
As a result, customers cancel their orders or, worse, leave negative reviews and never shop with us again.
Our Experience:
In the last six months, nearly every order has been delayed, customer complaints have increased, and we’ve received no support from Kakaclo. These issues are not just bad for business—they’re damaging our reputation.
Our Recommendation:
At this point, we cannot recommend Kakaclo. If you want to avoid these or similar issues, it’s better to look elsewhere for a reliable supplier.
Final Note:
We hope Kakaclo takes these issues seriously and makes the necessary improvements to fix their service. Until then, we’ll be searching for a new supplier.
Thank you for your honest feedback and continued support over the past two years. We sincerely apologize for the recent issues you've faced. Your concerns about product descriptions, support delays, and shipping are valid, and we’re actively working to improve each area. We understand the impact this has had on your business and are committed to making things right. Your feedback helps us grow, and we truly hope to earn back your trust with better service moving forward.
The process of dispatching orders currently takes me between five to seven working days, and in some cases, it can take even longer. This delay means I often have to follow up frequently, as I need to chase or prompt to ensure that the orders are processed and sent out.
As a result, this situation leads to unhappy customers.
Sorry we were on CNY holiday at that time. We deeply regret the inconvenience caused and fully understand your frustration. Delays in processing and lack of timely communication are unacceptable, and we sincerely apologize. We’re currently working on optimizing our order handling and improving support response times. Your experience is not reflective of our standards, and we truly value your trust and partnership. Thank you for bringing this to our attention — we’re committed to making meaningful changes to ensure it doesn’t happen again.
The service is so poor now and No one reply my requests and email. I have already applied cancel the orders and seek for refund due to the products are not same as the photos provided. I don't know why still processing the orders and didn't give back the refund. If the service can not be improved, we can't trust your business anymore.
We’re very sorry for the frustration and inconvenience you’ve experienced. We understand your concerns regarding product accuracy, lack of response, and the delay in processing your cancellation and refund. Your feedback is extremely important, and we are urgently reviewing your case to resolve it as quickly as possible. We're also taking steps to improve our service and communication. We truly value your business and hope to regain your trust with better performance going forward.
A failed app, and contacting support requires a miracle. In the end, I contacted them through Shopify via email four days ago to inquire about a product, and they haven’t responded
Subject: Terrible Customer Service Experience with KAKACLO
I am writing to express my deep frustration with KAKACLO’s customer service, which has been nothing short of a nightmare. I placed an order on September 4th, and as of today, the status remains stuck at "awaiting to be shipped."
Despite my numerous attempts to get in touch—via email, live chat, Facebook messages, and WhatsApp—I have received absolutely no response. This level of neglect is unacceptable. I’ve reached out several times, hoping for some clarity or assistance, but I’ve been met with complete silence.
If I could give 0 stars I would. Very slow shipping and even slower processing time! Our customers kept asking for a refund when they delayed our orders for over a month. As a small business that just opened it's really hard to build a brand reputation. Kakaclo's shipping time is super slow. I had read several quality-related reviews before choosing to start dropshipping with them. But their quality is horrible. We had so many consecutive returns due to quality issues. All their product has thread sticking out of them (unfinished). Our customers received torn items and see-through fabric. This has greatly hurt our business's reputation. As a new business, you strive for quality over anything. Kakaclo does not provide anything, neither quality nor prompt shipping. We are very disappointed!
Dear Cotton Candy,
I'm sorry to hear about your negative experience with our service. Your feedback is extremely valuable to us as we strive to improve our operations and customer satisfaction. We sincerely apologize for the delays in shipping and processing times, as well as the quality issues with the products you received. This is certainly not the level of service we aim to provide.
We understand the importance of building a strong brand reputation, especially for a new business like yours. Rest assured, we take these concerns seriously and are actively working to address them with our shipping and quality control processes. We appreciate your patience and understanding as we work to make things right.
We provide premium products with higher quality and faster processing time: https://www.kakaclo.com/content/album/premium
Also we have express products can be shipped within 24 hours: https://www.kakaclo.com/content/album/kakaclo-express-delivery
We apologize for the slower shipping times in April. There was continuous rainfall in our nearby cities throughout the month, with several days experiencing heavy downpours, which resulted in delays in shipping. If you would like faster delivery, we recommend opting for expedited shipping (currently available for the United States and Australia).
Please reach out to our customer support team so we can assist you further with any refunds or replacements needed for the affected orders. Your satisfaction is our top priority, and we are committed to resolving this situation to your satisfaction. Thank you for bringing these issues to our attention.
KakaClo support team
support@kakaclo.com
I got multiple orders coming in we're in 2023 a digital Era with tons of competition and movement. With that being said when we get sales we want to move quick. Kakaclo hasn't ship any orders out and costumer service is none existence I been trying to contact them for two days straight 9am, 1pm and even 7pm all with 0 luck. Even when their system says for me to leave my email and they'll get back to me later they never do. Shipping is way too slow. From the 27 to the 3 that's already 6 days.
Dear Cupid Beauty Supplies,
Thank you for sharing your feedback with us, and I genuinely apologize for the inconvenience you've faced.
I understand the urgency of your situation, especially in today's digital era where swift action is paramount. Please allow me to address your concerns:
Shipping Delays: The goods you've chosen are shipped directly from China. Considering international shipping times, a 6-day delivery period is within the expected timeframe. However, I understand the need for speed in your business. For faster delivery in the future, I recommend choosing the DHL logistics channel, which can expedite the process to 3 days. Or you can choose products from our "Premium" and "Express" section, where typically have more timely delivery and accurate inventory control, ensuring a smoother experience for your business.
Customer Service Delays: I sincerely apologize for the lack of communication you've experienced. We are located in the GTM +8 time zone, which may lead to differences in working hours when compared to the United States. This, however, is not an excuse for the prolonged response time. It's our commitment to be there for our customers, and we've fallen short in this instance.
To make amends, we'd like to offer you compensation for the inconvenience you've experienced. A member of our team will be in touch shortly to discuss the specifics.
Once again, I deeply regret the frustration and inconvenience caused. We are taking your feedback to heart and will be working diligently to improve our processes and response times.
Thanks!
Timothy
This store has great products and great customer support. Their inventory management is terrible. I had to cancel my first 3 orders I ever had with them because they don't update their inventory as their products sellout.
Dear Blue Daisy Fashion Boutique,
Thank you for sharing your concerns. We apologize for the inconvenience caused by the out-of-stock items and the delayed order processing. We are actively working to improve our inventory management to ensure accurate stock information and expedite order fulfillment.
Inventory and Shipping Delays: Waiting for several days only to find out an item is out of stock is unacceptable, and the delays you've faced, especially after opting for express shipping, are not in line with the service standards we aspire to. For a more streamlined experience in terms of shipping and inventory accuracy, we recommend choosing products labeled as "Premium" and "Express". There're some products in USA warehouse in Express category. These product categories are designed to provide more timely delivery and maintain accurate inventory control.
Your feedback is valuable to us, and we appreciate your understanding. Please reach out to our customer support team for any further assistance.
Best regards,
Nick
Worst customer service ever. Kecy was telling me that there’s a reason we have measurements and my customer should have measured first before she ordered that’s why they’re there.
I’m done. Soon as all my customers orders finally get delivered I’m going to delete this app. There’s other dropship companies that has amazing customer service and shipping is way better too.
It’s easier to keep a customer than make a new one. I don’t need this company making me lose my customers.
Dear Savagepunks,
I sincerely apologize for the experience you had with our customer service.
It's crucial for us to maintain a supportive and understanding approach with our partners, and it's evident from your feedback that we missed the mark in this instance.
While we do provide measurements to guide purchasing decisions, I'm pleased to inform you that we have made significant improvements regarding sizing concerns. All products are now available in both CM and INCH sizes, aiming to enhance clarity and reduce sizing issues for your customers.
For a more streamlined shipping and inventory experience, we recommend that you choose products labeled as "Premium" and "The USA". These product categories typically have more timely delivery and accurate inventory control, ensuring a smoother experience for your business.
Your point about customer retention is spot on. We truly value our partnership with sellers like you, and the last thing we want is to jeopardize your customer relationships.
If you're open to it, I’d appreciate the opportunity to discuss this matter further with you directly. We’re committed to making things right and would like to understand more about how we can better serve you moving forward.
Warm regards,
Timothy