Avis (397)
Affiner
-
Par note
I like Kakaclo platform, it's easy and the chat for help is quick and easy. This is fashion dropshipping app is so good. Customer services was very responsive and answered all the questions i had.The clothes have been great.I absolutely love Kakaclo !
Thank you for your wonderful feedback! We're delighted to hear that you find Kakaclo platform easy to use and that our chat support has been quick and helpful for you. It's fantastic to know that our fashion dropshipping app has met your expectations. We're also glad that our customer service team has been responsive and able to address all your questions. We truly appreciate your support and are thrilled to have you as a satisfied customer. If you ever need further assistance, please don't hesitate to reach out.
I would absolutely recommend KakaClo for smooth operation and quality service. Nancy is very communicative and very resourceful.
Thank you for recommending KakaClo! We're thrilled to hear that you had a smooth operation and experienced quality service. Nancy's excellent communication and resourcefulness are greatly appreciated. We value your feedback and look forward to serving you again in the future!
This platform offers many varieties but there is still room for improvement. But whenever I face any difficulties, they always help me solve the problems in nice ways. For me, customization is better. When I receive the sample of customization, the quality is nice. I wil keep using it. Hope it will improve better for us.
Hey!
Thanks for your review, we're glad to hear you're enjoying our platform!
In case you need any assistance or there are any unanswered questions, feel free to reach out to our support team by writing to support@kakaclo.com or click the chat icon on our website!
I absolutely love this app! I can find everything i need for my store. If i need help, Customer service is quick to help and solve issues i might have. Overall, it is a good experience
Thank you for your amazing review! We're thrilled to hear that you absolutely love our app and that it provides everything you need for your store. It's great to know that our customer service team has been quick to assist you and resolve any issues you may have encountered. We're committed to providing a positive experience for our users, and your feedback is greatly appreciated. If there's anything else we can do to enhance your experience, please let us know.
KakaClo has been an absolute blessing for me. They are providing a free way to start and grow your online business. The support team is amazing!
We're delighted to hear that KakaClo has been a blessing for you! We're committed to providing a free and supportive platform for your online business journey. Thank you for your wonderful feedback!
Everything is out of stock even though their site says it's in stock. You will find out that they are out of stock 5 days after your customer places an order because that appears to be when they start processing the order
Dear Meika Luv's Intimates,
Thank you for sharing your concerns. We apologize for the inconvenience caused by the out-of-stock items and the delayed order processing. We are actively working to improve our inventory management to ensure accurate stock information and expedite order fulfillment.
Inventory and Shipping Delays: Waiting for several days only to find out an item is out of stock is unacceptable, and the delays you've faced, especially after opting for express shipping, are not in line with the service standards we aspire to. For a more streamlined experience in terms of shipping and inventory accuracy, we recommend choosing products labeled as "Premium" and "The USA". These product categories are designed to provide more timely delivery and maintain accurate inventory control.
Your feedback is valuable to us, and we appreciate your understanding. Please reach out to our customer support team for any further assistance.
Best regards,
Nick
The say the send from us, gb, de and china warehouses. In the app only china is selectable. So you not only have long delivery times, but also customs fees. You also do not get an invoice, even if you ask 3 times. How should an entrepreneur make such a reasonable accounting? Last time I do business with China.
Thank you for taking the time to share about your recent experience at KakaClo.
We understand that faster shipping is the key for any e-commerce seller.
In fact, KakaClo has some products in warehouses outside of China, such as the United States, Germany. There is a filter button on the up-side of the product page. It allows you to filter products by a warehouse location that is closer to your customers.
However, we’re sorry to hear about your bad experience and apologize for missing out on your Invoice requirements. We’ll be reaching out to you personally in the next 24 hours to touch bases. We want to learn more about your situation and how we can make things right.
Thank you for bringing this to our attention!
KakaClo is such a wonderful dropshipping company and they have so many products! They have wonderful customer service, and their FREE app is also very easy to use. Very happy with KakaClo!
We're thrilled to hear that you love our app for your boutique! We strive to make it easy to use with modern and reasonably priced products. Our friendly staff is dedicated to providing excellent service. Thank you for recommending us!
Excellent experience. Great agents, Nick helped me a lot!
We're delighted to hear that you had an excellent experience with us! It's wonderful to know that Nick provided great assistance. Thank you for your kind words and support. We look forward to serving you again in the future!
I installed and placed an order on 04/01 and never received it. Order never shipped. 1st time using. Contact customer service in chat was not helpful. The order number I was shown in detail. The agent stated is not their order number. Very disappointing.
Hi there,
It's Timothy from KakaClo. Thanks for your feedback.
Firstly, I'd like to sincerely apologize for the poor customer experience that you've had with us recently. It's unacceptable that you were spoken to by one of our Customer Service Representatives in the way that you were. And I'm also really sorry that there has been such a long time delivery with your package.
However, in the early of this month, our warehouse was under restriction from the government due to the Covid virus, and all packages were delayed as a result. For those sellers that have been affected by the delay, we are now offering a 50% reduction in their next shipping bills. Please do connect with our support team for further detail.