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KakaClo is the absolute Best!!!! They are on point with all of your needs!!! I am gratefull to be working with such a Great company!!!
Thank you so much for your kind words! We're thrilled to have you as a valued customer.
Really good service thanks Kecy. Fast replaying, really helpful information, I really appreciate it.
We're glad to hear that you received really good service from Kecy! Fast responses and helpful information are what we strive for. Thank you for your kind words and appreciation. We're here to assist you whenever you need us!
USA EXPERIENCED SELLER with Shopify for YEARS, frustrating, the customer service works off China time, so for the USA it means delayed service or working very late. WILL NOT DO SIZE EXCHANGES & their sizes are all over the place, will not do returns other than defects, your customer or you are stuck with the sale.
Dear Jimmy Lee Leathers Club Vest,
Thank you for taking the time to share your experience with KakaClo. We genuinely regret to hear about the challenges you’ve faced.
We understand the importance of accurate sizing for clothing businesses. I'm pleased to inform you that we have made significant improvements regarding sizing concerns. All products are now available in both CM and INCH sizes, which should enhance clarity and consistency.
In terms of returns, due to the high shipping costs involved, we usually opt to refund the item without requiring our customers to return it. If you've encountered a non-refundable problem, please share your order details, and I'll personally ensure it's addressed promptly.
Thank!
Timothy
The customer service agent Nancy was very very helpful. She explained everything to me. So far so good!
We're glad to hear that Nancy provided you with excellent customer service! It's great to know that she was helpful and explained everything to your satisfaction. We're pleased that your experience has been positive so far. If you have any more questions or need further assistance, feel free to reach out.
I like this app because it's to add good quality products to my store. Today I asked for help with a shopify setup problem, for which I received quick, under- standable, and very kind help. Thank again
Thank you for your kind words and positive feedback! We're glad to hear that you enjoy using our app to add good quality products to your store. It's great to know that our customer support team was able to assist you quickly and provided helpful and kind assistance with your Shopify setup problem. We appreciate your appreciation and if you have any further questions or need any more help, please don't hesitate to reach out.
This is THE best fashion dropshipping service I found yet! Their prices are great, customer service is always helpful. They are a reliable, efficient company! Thank you Winnie for helping me in the customer service chat. 100% recommend KakaClo!
Thank you for your positive feedback! We're thrilled to hear that KakaClo has made your experience easy and enjoyable.
Nick is the best! He is so patient with me and made me feel like a priority! i highly recommend to anyone.
I'm glad to hear that Nick provided you with excellent assistance! It's wonderful when you find someone who is patient and makes you feel like a priority. Having such support can greatly enhance your experience and make you feel more comfortable asking questions and seeking help. Thank you for recommending Nick to others. If you have any more questions or need further assistance, feel free to ask. we are here to help!
If I could give this company 0 stars I absolutely would!! I have had this app installed for not even a month and am already having shipping delay issues. It has been two weeks and still my customers have not received their packages, decided to contact customer service and that was a DUD. The customer service representatives either didn't respond for 4 days or they gave me generic responses and told me to wait patiently. If that's not enough to piss someone off, their payment service is ridiculous! It basically only allows me to pay with PayPal because when I use my card directly on their app it says "payment failed". Keep in mind that when you pay on PayPal you get charged an extra $6 more on top of what you already owe for the article of clothing you're purchasing. How as an entrepreneur am I supposed to make profit when you overcharge us? Then I bring this up to their customer service and they keep blaming me and saying something is wrong with my form of payment. Makes no sense. Needless to say, when and if my customers receive their orders I will be deleting this app. UNPROFESSIONAL!!
We’re sorry to hear you had a poor experience with us. This definitely doesn’t sound like the service we try to provide to our customers.
We always try to deliver as fast as possible. It normally takes 7~10 days for delivery from China to the USA. However, sometimes things happen out of our control which means we need more time than expected with the shipment.
We offer multiple payment options to our customers, which includes credit card and PayPal.
The transactions that you made before, has considered problematic by the bank, and therefore be rejected.
With that being said, arriving late to your customers, and an extra charge for the payment processing, we do understand how disappointing it was. Please contact us and we’d be happy to work on either helping you with payment issues or offering you a special discount on your next order.
This store has great products and great customer support. Their inventory management is terrible. I had to cancel my first 3 orders I ever had with them because they don't update their inventory as their products sellout.
Dear Blue Daisy Fashion Boutique,
Thank you for sharing your concerns. We apologize for the inconvenience caused by the out-of-stock items and the delayed order processing. We are actively working to improve our inventory management to ensure accurate stock information and expedite order fulfillment.
Inventory and Shipping Delays: Waiting for several days only to find out an item is out of stock is unacceptable, and the delays you've faced, especially after opting for express shipping, are not in line with the service standards we aspire to. For a more streamlined experience in terms of shipping and inventory accuracy, we recommend choosing products labeled as "Premium" and "Express". There're some products in USA warehouse in Express category. These product categories are designed to provide more timely delivery and maintain accurate inventory control.
Your feedback is valuable to us, and we appreciate your understanding. Please reach out to our customer support team for any further assistance.
Best regards,
Nick
Worst customer service ever. Kecy was telling me that there’s a reason we have measurements and my customer should have measured first before she ordered that’s why they’re there.
I’m done. Soon as all my customers orders finally get delivered I’m going to delete this app. There’s other dropship companies that has amazing customer service and shipping is way better too.
It’s easier to keep a customer than make a new one. I don’t need this company making me lose my customers.
Dear Savagepunks,
I sincerely apologize for the experience you had with our customer service.
It's crucial for us to maintain a supportive and understanding approach with our partners, and it's evident from your feedback that we missed the mark in this instance.
While we do provide measurements to guide purchasing decisions, I'm pleased to inform you that we have made significant improvements regarding sizing concerns. All products are now available in both CM and INCH sizes, aiming to enhance clarity and reduce sizing issues for your customers.
For a more streamlined shipping and inventory experience, we recommend that you choose products labeled as "Premium" and "The USA". These product categories typically have more timely delivery and accurate inventory control, ensuring a smoother experience for your business.
Your point about customer retention is spot on. We truly value our partnership with sellers like you, and the last thing we want is to jeopardize your customer relationships.
If you're open to it, I’d appreciate the opportunity to discuss this matter further with you directly. We’re committed to making things right and would like to understand more about how we can better serve you moving forward.
Warm regards,
Timothy