Recenzje (415)
Zawęź
-
Według oceny
Of all of the many drop shippers of fashion that I have come across, KakaClo's application has been the easiest to use. Highly Remand!
Thank you for your feedback! We're thrilled to hear that our fashion dropshipping application has been the easiest for you to use among the many options available. We appreciate your recommendation and are committed to providing a user-friendly experience for our customers. If you have any further questions or need assistance, please don't hesitate to reach out.
Had a few preliminary questions and Kecy was really quick to answer my questions! Good start to my relationship with Kakaclo.
Thank you for your positive feedback! We're thrilled to hear that KakaClo has made your experience easy and enjoyable.
Shipping from the USA is quick and great service. App easy to use and load
Thank you for your review! We're happy that our shipping from the USA is quick and that you find our service great. We're also glad you find our app easy to use and fast-loading.
Very easy to work with and when I had questions, Nick provided very helpful answers in a very short time! They helped me expand my shop massively and have been great to work with.
We're delighted to hear that working with us has been a smooth experience for you. It's fantastic that Nick was able to provide helpful answers to your questions quickly. We're thrilled to have played a part in expanding your shop, and we appreciate your kind words. It has been a pleasure working with you as well!
Never ever coming back. Place 15 orders and not a single order was in stock although it does stay in stock on the website. Their shipping is 15 business although I have paid $15 for express 5-7 express shipping. They don't tell you that item is not stocked after 4 days of sending your order. Extremely terrible services and scams in the name of shipping charges. All the customers were angry and would not recommend it.
Dear Soniz Enterprise,
I'm truly sorry to hear about the challenges you've faced with your orders and the subsequent impact on your business. It's evident from your feedback that your experience with KakaClo has been far from satisfactory, and for that, I deeply apologize.
Inventory Issues: It's concerning to know that there were discrepancies between the stock status on our website and the actual inventory. We're taking immediate steps to address and rectify this so that real-time stock information is accurately reflected.
Shipping Concerns: We understand how crucial timely delivery is, especially when you've chosen and paid for express shipping. It's unacceptable that there were delays in informing you about stock issues after your orders were placed. We are currently re-evaluating our shipping processes and communication channels to ensure clarity and promptness in all stages of order fulfillment.
Service Quality: It's deeply regrettable that you felt the services rendered were not up to par and even perceived as scam-like due to the shipping charges. We aim for transparency in all our dealings, and we will be reviewing our pricing and shipping policies to prevent such issues in the future.
Your feedback is invaluable, and we genuinely value our partnership with sellers like you. I would greatly appreciate the opportunity to connect with you directly to discuss how we can make amends and work towards restoring your trust in KakaClo.
Once again, I deeply regret the inconvenience and frustration caused. Your concerns are our top priority, and we are committed to making the necessary improvements.
Warm regards,
Timothy
Love KakaClo and their amazing products and prices! My support Nick was super friendly and helpful and quickly answered my questions. Definitely recommend this app!
We're thrilled to hear that you love KakaClo and our amazing products and prices! It's great to know that Nick provided friendly and helpful support, promptly addressing your questions. Thank you for recommending our app! We appreciate your support and look forward to serving you in the future.
Kakaclo's inventory management system is not working well. Inventory is supposed to update on my store automatically but this does not happen. Even on my listings on the kakaclo app, the inventory levels are not correct. This puts me at risk of losing customers who place orders that cannot be filled (I see that other reviewers are saying the same). I sometimes get notifications when a product I have listed sells out on kakaclo, but then I'm never notified when it is restocked. Altogether, these circumstances create many problems. The inventory needs to be tracked accurately. If they fix or improve this, I will increase my review to five stars.
Dear Full-X,
We sincerely apologize for the inventory management issues you experienced. We understand the impact these problems have had on your satisfaction and We are committed to resolving them.
Inventory Management: We understand that waiting for several days only to discover an item is out of stock is unacceptable. The delays you've experienced, especially after selecting express shipping, do not align with the service standards we strive for. To ensure a more efficient shipping process and improved inventory accuracy, we recommend choosing products labeled as "Premium" and "Express." Additionally, if you are not selling in the US, there are specific products available in our China warehouse that can be shipped within 24 working hours. These product categories aim to offer more timely delivery and uphold precise inventory control.
KakaClo has been continuously improving based on the feedback received from our customers. If you are still in need of a reliable supplier, we encourage you to consider using our services again. We believe that your experience will be significantly enhanced compared to previous encounters.
Best regards,
Nick
Room for Improvement at Kakaclo: Inventory and Shipping Concerns
My business association with Kakaclo , with professional and efficient service. In particular, I'd like to mention Nancy, our Account Manager, who was very responsive and supportive throughout the initial stages of our partnership. However, as time went on, things took a disappointing turn.
The first notable problem is inventory management. There have been numerous instances where items or sizes ordered by my customers were out of stock. This issue, occurring repeatedly, has forced me to issue refunds, disrupting my business operations and risking the loss of returning customers. It is crucial for any supplier to maintain an accurate and reliable inventory system. Unfortunately, Kakaclo's current practices are falling short of this standard.
The second major concern is shipping delays. Despite my account being set up for faster shipping—an extra fee I willingly pay for—promised deliveries within 6 to 9 business days are not being met. My customers have been waiting over 15 days to receive their orders. Such extended delays are causing dissatisfaction among my clientele and hurting my business's reputation.
Furthermore, the once responsive and supportive communication we received from Nancy has lessened significantly. This change in service level, coupled with the fact that nobody seems to be answering my calls, is exacerbating the problems and making resolution more difficult.
I am currently in search of a new vendor that can better meet my business needs by offering accurate inventory management, timely delivery, and responsive customer service.
I understand that every business faces challenges. However, the repeated issues and lack of response from Kakaclo are becoming a significant concern. If Kakaclo is to remain a viable option for businesses like mine, significant improvements are needed.
In conclusion, while Kakaclo's offerings initially seemed promising and the professionalism and responsiveness of account management were notable, the current issues with stock accuracy, delayed shipping, and waning communication are considerable drawbacks. Despite the initial positive experience with Nancy, the recent lack of response is disappointing. The hope is that Kakaclo can return to the level of service we initially experienced.
Dear Opulence Empórion,
We sincerely apologize for the inventory management issues and shipping delays you experienced with. We understand the impact these problems have had on your satisfaction and We are committed to resolving them.
Inventory Management: We understand that waiting for several days only to discover an item is out of stock is unacceptable. The delays you've experienced, especially after selecting express shipping, do not align with the service standards we strive for. To ensure a more efficient shipping process and improved inventory accuracy, we recommend choosing products labeled as "Premium" and "Express." Additionally, if you are not selling in the US, there are specific products available in our China warehouse that can be shipped within 24 working hours. These product categories aim to offer more timely delivery and uphold precise inventory control.
Shipping Delays: The majority of our orders are delivered within the expected timeframe. However, we acknowledge that stocking time can impact delivery times, with a usual processing time of 1-4 business days. To expedite delivery, we recommend selecting products from our express catalog. This will significantly help resolve any potential delays. Moreover, we are pleased to introduce expedited shipping, which guarantees delivery within 3-4 business days. By choosing this option, customers can expect to receive their packages within one week from the date of shipment.
KakaClo has been continuously improving based on the feedback received from our customers. If you are still in need of a reliable supplier, we encourage you to consider using our services again. We believe that your experience will be significantly enhanced compared to previous encounters.
Best regards,
Nick
I got multiple orders coming in we're in 2023 a digital Era with tons of competition and movement. With that being said when we get sales we want to move quick. Kakaclo hasn't ship any orders out and costumer service is none existence I been trying to contact them for two days straight 9am, 1pm and even 7pm all with 0 luck. Even when their system says for me to leave my email and they'll get back to me later they never do. Shipping is way too slow. From the 27 to the 3 that's already 6 days.
Dear Cupid Beauty Supplies,
Thank you for sharing your feedback with us, and I genuinely apologize for the inconvenience you've faced.
I understand the urgency of your situation, especially in today's digital era where swift action is paramount. Please allow me to address your concerns:
Shipping Delays: The goods you've chosen are shipped directly from China. Considering international shipping times, a 6-day delivery period is within the expected timeframe. However, I understand the need for speed in your business. For faster delivery in the future, I recommend choosing the DHL logistics channel, which can expedite the process to 3 days. Or you can choose products from our "Premium" and "Express" section, where typically have more timely delivery and accurate inventory control, ensuring a smoother experience for your business.
Customer Service Delays: I sincerely apologize for the lack of communication you've experienced. We are located in the GTM +8 time zone, which may lead to differences in working hours when compared to the United States. This, however, is not an excuse for the prolonged response time. It's our commitment to be there for our customers, and we've fallen short in this instance.
To make amends, we'd like to offer you compensation for the inconvenience you've experienced. A member of our team will be in touch shortly to discuss the specifics.
Once again, I deeply regret the frustration and inconvenience caused. We are taking your feedback to heart and will be working diligently to improve our processes and response times.
Thanks!
Timothy
Customer service is amazing!Nancy was very helpful in some order troubles we were having and was able to quickly solve them!
Thank you for your positive feedback! We're thrilled to hear that our customer service has been amazing and that Nancy was able to assist you with order troubles promptly. We strive to provide helpful and efficient support. Thank you for choosing us and for your kind words!