评论 (277)

整体评分
4.7
每个评分等级的数量
  • 87% 的评分是 5 星
  • 2% 的评分是 4 星
  • 0% 的评分是 3 星
  • 2% 的评分是 2 星
  • 8% 的评分是 1 星
2024年1月29日

Very good app and very good support, especially from Nick: nice, quick and efficient.

MuskanCollection.store
美国
4个月 人在使用应用
KakaClo Technology Co., Ltd.已回复 2024年2月2日

Thank you for your positive review! We're delighted to hear that you find our app and support to be excellent. We appreciate your kind words about Nick, and we're glad he provided nice, quick, and efficient assistance. Your satisfaction is important to us!

2024年1月10日

For a free app that doesn't charge you a monthly fee I would say that it is pretty good. I would also like to give a big shout out to my agent Leo who helped solve all my problems. At first it was hard to communicate because I am in a different time zone, but once I worked out the zone difference, the communication process was smooth and they reply super fast. Thank again Leo.

Top Choice Gadget
美国
12天 人在使用应用
KakaClo Technology Co., Ltd.已回复 2024年1月17日

We appreciate your feedback! We're glad to hear that you find our free app useful and that Leo provided you with excellent support. We understand the challenges of different time zones, and we're pleased that communication was smooth and efficient. Thank you for acknowledging Leo's efforts, and we'll be sure to pass along your appreciation.

2024年2月4日

Nancy was very patient and extremely helpful. Very knowledgeable and answered my very many questions in a timely manner.

nixon store
巴基斯坦
3个月 人在使用应用
KakaClo Technology Co., Ltd.已回复 2024年3月12日

Thank you for sharing your positive experience with Nancy! We're delighted to hear that she provided patient and helpful assistance to you. Our team aims to be knowledgeable and responsive, ensuring that all your questions are answered in a timely manner. We'll make sure to pass along your kind words to Nancy. If you have any further questions or need assistance, please feel free to reach out. We're here to support you every step of the way!

2023年12月7日

Hi everyone! I have been working with KakaClo for almost a year now not only here but in other stores and the only reason why I am actually looking to do more business is because of the back up from KakaClo has been great!!
In my experience I would recommend YOU to learn how to work in this platform and your expectation might need to be adjusted to how the whole system works not to your ideals but the facts of the market and system. If you get to understand that you will be glad to have found KakaClo for your Store! Wish you Great Success!! Cheers

Pekosa Women Clothing
美国
3个月 人在使用应用
KakaClo Technology Co., Ltd.已回复 2024年1月10日

Hi Pekosa Women Clothing,

Thank you for your positive feedback! We appreciate your loyalty and are thrilled to hear that our support has been excellent. We encourage others to embrace the platform and adjust their expectations accordingly for a successful experience with KakaClo. Cheers to your continued success!

2024年2月15日

Amazing products, incredible service and great communication!

Insizes
美国
大约2个月 人在使用应用
KakaClo Technology Co., Ltd.已回复 2024年3月12日

Thank you for your kind words! We're thrilled to hear that you're satisfied with our products, service, and communication. Providing amazing products and excellent customer service is our top priority. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure your continued satisfaction with our offerings. Thank you for choosing us as your partner!

2024年1月7日

Exceptional service! KakaClo handled my orders seamlessly, keeping me informed throughout. The surprise 5% discount on a product fee was a pleasant bonus. Efficient, reliable, and highly recommended! Special thanks to Nick for their outstanding support!

Shop Hub
美国
4个月 人在使用应用
KakaClo Technology Co., Ltd.已回复 2024年1月17日

Thank you for sharing your positive experience with our customer service representative! We're glad to hear that he was able to assist you promptly and effectively in resolving the issue. We value your feedback and are committed to providing excellent customer service.

2024年6月3日

I've been using KakaClo for my dropshipping business, and it's been a game-changer! With their US warehouse, my customers get their orders quickly, and the hassle-free order automation saves me so much time. The variety of styles is incredible, and new products are added daily. Highly recommend for anyone in the clothing and accessories market!

Eye Elegence
美国
KakaClo Technology Co., Ltd.已回复 2024年6月6日

Thank you so much for your kind words! We're thrilled to hear that you're enjoying our service and you're getting the support you need! Your positive feedback means the world to us and motivates our team to continue delivering the best experience possible.

编辑时间:2023年12月19日

There is a big problem with the shipping processes they are using. For most of us merchants, it's critical to provide our customers with a TRACKING # within no later than "2 days max". Regardless of the location of the item or what type of shipping method is being used, a tracking # should be given fast. Letting our customers wait for 5 or 7 days just to get a tracking #s is really bad business. I have sent an email requesting 2 days to get a tracking # but was not given a reply.
You think this should be easy to fix since they know the weight and the dimension of the package for them to provide a tracking # fast. It should even be automatic the minute the order is paid for. 2 Complaints from our first 7 orders is really a problematic. The location of the product is not an excuse. People understand the fact that the item is coming from overseas but they expect to be updated with a tracking #s. I have dealt with many vendors from overseas for the past 15 years. Now days the USPS and UPS or DHL network is way better and I feel this is not being used properly by this company.

2nd Issue: They list an order under "InProgress" for 5 days then they change it to "Out off Stock". My customer was waiting for 5 days then they find out the item they paid for will not be shipped. Really bad service.

Maroon Navy Store
美国
3个月 人在使用应用
KakaClo Technology Co., Ltd.已回复 2023年12月24日

Hi Maroon Navy Store

We apologize for the inconvenience caused. Normally processing time is 1-4 business days. We will upload the tracking number once package shipped. We understand the importance of providing tracking numbers promptly, and we are actively working to improve our shipping processes. We appreciate your feedback and will take it into consideration to ensure better service in the future. Regarding the second issue, we apologize for the delay and will make sure such situations are avoided in the future. We suggest that you can upload products from Premium and Express catalog for faster processing time and stable inventory. We also have product in US warehouse in Express catalog and the products here can be shipped within 1 working day. Thank you for your understanding.

2024年1月9日

Not too long ago, I began my journey with KakaClo, and I encountered some difficulties with managing orders. Thankfully, I reached out to Nancy for assistance, and she graciously came to my aid. I am incredibly thankful to her because without her guidance, I would have been unable to navigate the intricacies of order operations. I express my heartfelt gratitude to Nancy for her invaluable support.

Glam Wear
巴基斯坦
14天 人在使用应用
KakaClo Technology Co., Ltd.已回复 2024年1月17日

We're grateful for your kind words and thrilled to hear that Nancy provided invaluable support in managing your orders. It's wonderful to have team members like Nancy who go above and beyond to assist our customers. We'll make sure to share your heartfelt gratitude with her. Thank you for choosing KakaClo, and we're here to help you every step of the way on your journey.

2023年12月22日

KakaClo's communication efficiency has been exceptional. Recently, we encountered a situation where a customer urgently needed to change their shipping address. Despite it being late on a Saturday, we promptly forwarded the request to support, unsure of when we would receive a response. Surprisingly, Nick from support replied almost immediately, assuring us that he had successfully updated the customer's shipping address. Our experience with KakaClo has left us extremely satisfied with their prompt and effective communication.

KIDCOZ
美国
18天 人在使用应用
KakaClo Technology Co., Ltd.已回复 2024年1月10日

We're glad to provide exceptional communication. Thank you for your satisfaction with our prompt and effective support!