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I got multiple orders coming in we're in 2023 a digital Era with tons of competition and movement. With that being said when we get sales we want to move quick. Kakaclo hasn't ship any orders out and costumer service is none existence I been trying to contact them for two days straight 9am, 1pm and even 7pm all with 0 luck. Even when their system says for me to leave my email and they'll get back to me later they never do. Shipping is way too slow. From the 27 to the 3 that's already 6 days.
Dear Cupid Beauty Supplies,
Thank you for sharing your feedback with us, and I genuinely apologize for the inconvenience you've faced.
I understand the urgency of your situation, especially in today's digital era where swift action is paramount. Please allow me to address your concerns:
Shipping Delays: The goods you've chosen are shipped directly from China. Considering international shipping times, a 6-day delivery period is within the expected timeframe. However, I understand the need for speed in your business. For faster delivery in the future, I recommend choosing the DHL logistics channel, which can expedite the process to 3 days. Or you can choose products from our "Premium" and "Express" section, where typically have more timely delivery and accurate inventory control, ensuring a smoother experience for your business.
Customer Service Delays: I sincerely apologize for the lack of communication you've experienced. We are located in the GTM +8 time zone, which may lead to differences in working hours when compared to the United States. This, however, is not an excuse for the prolonged response time. It's our commitment to be there for our customers, and we've fallen short in this instance.
To make amends, we'd like to offer you compensation for the inconvenience you've experienced. A member of our team will be in touch shortly to discuss the specifics.
Once again, I deeply regret the frustration and inconvenience caused. We are taking your feedback to heart and will be working diligently to improve our processes and response times.
Thanks!
Timothy
The shipping times for this service is ridiculous. They tell you it takes 1-4 days just to process the item...well I ordered 6 days ago and my item still has yet to ship! I will have to reimburse my customer because of shipping time. When you try to reach out to someone, crickets. Nothing. Nada. This is one of the worst drop ship sites I have come across and I have been doing this a few years. I have deleted all my other imported products and will find alternatives to this site. Just horrible!
Dear DD & MALI
First and foremost, I want to sincerely apologize for the frustration and inconvenience you've experienced with KakaClo. We truly value every partner and customer, and it’s evident from your feedback that we haven't lived up to the expectations we set for ourselves.
Shipping Delays: We aim for a 24 hours processing period for each order. I'd like to bring to your attention that we were on National Holiday from September 29 to October 4, which led to a delay in shipments. However, this information should have been conveyed more clearly to you, and I genuinely apologize for the oversight and the subsequent impact it has had on your business.
Communication Issues: It's concerning to hear that our communication lines fell short during this period. Every query and concern from our partners is vital to us, and we're working on improving our responsiveness to ensure partners like you always have the support you need.
As a gesture of goodwill and an attempt to make things right, we'd like to offer compensation for the inconvenience you've faced. Our team will be reaching out to you shortly to discuss the specifics.
Your feedback is crucial in helping us improve. I hope that we can earn back your trust and prove that we can be a reliable partner for your business in the future.
Thanks!
Timothy
BEWARE!!!!
My Shopify store is being shut down. This is very sad for me. Due to copyrights infringement.
I have had a store for over 5 years and recently in october added dropshipping. Because Kakaclo uses fake photos of products and copy the products, which I did not know.
I got an e-mail from Shopify stating my store is being shut down and I am losing years of data and work and customers for having copyrights images.
I can't believe I am losing my store bc I added this drop ship vendor to my online store
Thank you for your positive feedback! We're glad you like our dropshipping service and appreciate your recommendation. We value your support!
This store has a lot to offer but the products don't match the description and the customer service is decent at best. Their inventory management is terrible. I've had to cancel several orders because they don't update their inventory as their products sellout. They wait until you pay to then tell you they don't have it. It was so bad that I had to remind them of an order that was pending because they said they had inventory to replace it and did not. Will be removing from my store ASAP.
Dear Victoria Royale Boutique,
Thank you for sharing your feedback. We apologize for the experience you had with our store, and we understand your frustration regarding the mismatched product descriptions, subpar customer service, and our inventory management issues.
Product Quality and Description: I deeply regret that some products did not meet the expected quality and description. We are dedicated to working closely with our suppliers to enhance product quality and ensure accurate descriptions.
Inventory and Shipping Delays: Waiting for several days only to find out an item is out of stock is unacceptable, and the delays you've faced, especially after opting for express shipping, are not in line with the service standards we aspire to. For a more streamlined experience in terms of shipping and inventory accuracy, we recommend choosing products labeled as "Premium" and "The USA". These product categories are designed to provide more timely delivery and maintain accurate inventory control.
If there's anything we can do to make it right or assist you further, please don't hesitate to reach out to us support@kakaclo.com. We genuinely value your feedback and hope that you will give us another chance to provide you with a better experience in the future.
Thank you for taking the time to bring this to our attention.
Best regards,
Nick
USA EXPERIENCED SELLER with Shopify for YEARS, frustrating, the customer service works off China time, so for the USA it means delayed service or working very late. WILL NOT DO SIZE EXCHANGES & their sizes are all over the place, will not do returns other than defects, your customer or you are stuck with the sale.
Dear Jimmy Lee Leathers Club Vest,
Thank you for taking the time to share your experience with KakaClo. We genuinely regret to hear about the challenges you’ve faced.
We understand the importance of accurate sizing for clothing businesses. I'm pleased to inform you that we have made significant improvements regarding sizing concerns. All products are now available in both CM and INCH sizes, which should enhance clarity and consistency.
In terms of returns, due to the high shipping costs involved, we usually opt to refund the item without requiring our customers to return it. If you've encountered a non-refundable problem, please share your order details, and I'll personally ensure it's addressed promptly.
Thank!
Timothy
Terrible every thing the one star reviews are saying is accurate
Dear Candle and Clothing Company
Thank you for sharing your feedback with us. It's concerning to hear of your dissatisfaction, and I deeply apologize for not meeting your expectations.
If you could provide specific details about the challenges you faced, it would be immensely helpful. We're keen on understanding more so that we can directly address and rectify these issues.
Please know that we value your business and are committed to making the necessary improvements. If you’re open to discussing this further, we'd appreciate the opportunity to make things right.
Warm regards,
Timothy
If I could give this company 0 stars I absolutely would!! I have had this app installed for not even a month and am already having shipping delay issues. It has been two weeks and still my customers have not received their packages, decided to contact customer service and that was a DUD. The customer service representatives either didn't respond for 4 days or they gave me generic responses and told me to wait patiently. If that's not enough to piss someone off, their payment service is ridiculous! It basically only allows me to pay with PayPal because when I use my card directly on their app it says "payment failed". Keep in mind that when you pay on PayPal you get charged an extra $6 more on top of what you already owe for the article of clothing you're purchasing. How as an entrepreneur am I supposed to make profit when you overcharge us? Then I bring this up to their customer service and they keep blaming me and saying something is wrong with my form of payment. Makes no sense. Needless to say, when and if my customers receive their orders I will be deleting this app. UNPROFESSIONAL!!
We’re sorry to hear you had a poor experience with us. This definitely doesn’t sound like the service we try to provide to our customers.
We always try to deliver as fast as possible. It normally takes 7~10 days for delivery from China to the USA. However, sometimes things happen out of our control which means we need more time than expected with the shipment.
We offer multiple payment options to our customers, which includes credit card and PayPal.
The transactions that you made before, has considered problematic by the bank, and therefore be rejected.
With that being said, arriving late to your customers, and an extra charge for the payment processing, we do understand how disappointing it was. Please contact us and we’d be happy to work on either helping you with payment issues or offering you a special discount on your next order.
This store has great products and great customer support. Their inventory management is terrible. I had to cancel my first 3 orders I ever had with them because they don't update their inventory as their products sellout.
Dear Blue Daisy Fashion Boutique,
Thank you for sharing your concerns. We apologize for the inconvenience caused by the out-of-stock items and the delayed order processing. We are actively working to improve our inventory management to ensure accurate stock information and expedite order fulfillment.
Inventory and Shipping Delays: Waiting for several days only to find out an item is out of stock is unacceptable, and the delays you've faced, especially after opting for express shipping, are not in line with the service standards we aspire to. For a more streamlined experience in terms of shipping and inventory accuracy, we recommend choosing products labeled as "Premium" and "Express". There're some products in USA warehouse in Express category. These product categories are designed to provide more timely delivery and maintain accurate inventory control.
Your feedback is valuable to us, and we appreciate your understanding. Please reach out to our customer support team for any further assistance.
Best regards,
Nick
Worst customer service ever. Kecy was telling me that there’s a reason we have measurements and my customer should have measured first before she ordered that’s why they’re there.
I’m done. Soon as all my customers orders finally get delivered I’m going to delete this app. There’s other dropship companies that has amazing customer service and shipping is way better too.
It’s easier to keep a customer than make a new one. I don’t need this company making me lose my customers.
Dear Savagepunks,
I sincerely apologize for the experience you had with our customer service.
It's crucial for us to maintain a supportive and understanding approach with our partners, and it's evident from your feedback that we missed the mark in this instance.
While we do provide measurements to guide purchasing decisions, I'm pleased to inform you that we have made significant improvements regarding sizing concerns. All products are now available in both CM and INCH sizes, aiming to enhance clarity and reduce sizing issues for your customers.
For a more streamlined shipping and inventory experience, we recommend that you choose products labeled as "Premium" and "The USA". These product categories typically have more timely delivery and accurate inventory control, ensuring a smoother experience for your business.
Your point about customer retention is spot on. We truly value our partnership with sellers like you, and the last thing we want is to jeopardize your customer relationships.
If you're open to it, I’d appreciate the opportunity to discuss this matter further with you directly. We’re committed to making things right and would like to understand more about how we can better serve you moving forward.
Warm regards,
Timothy
Why Kakaclo website is not working? I send them emails but no response
Hi Royale!
If you can provide additional details or specific inquiries you had in your emails, I'll personally ensure they are addressed promptly. Your patience and understanding are greatly appreciated, and we're committed to restoring your confidence in KakaClo.
Warm regards,
Timothy