Kakaclo ‑Clothing Dropshipping

My experience with Kakaclo has been very disappointing. Their customer service is slow to respond and often provides inconsistent information, making communication extremely frustrating.

Additionally, they canceled several of my orders shipped to Chile without any prior notice. This lack of communication and professionalism directly affects the credibility and brand image of my business.

Due to their poor handling of customer relations and unreliable operations, I do not recommend working with Kakaclo under any circumstances. Their service has proven to be unprofessional and unreliable.

Horrendous customer service. A customer received an extremely poor quality 'fake' item that is absolutely disgusting (I have it here in front of me and is only fit for the bin) - I have been unable to get hold of Kakaclo. I have tried all ways of contact them - chat, emailing various addresses - no response. If using this app - you are rolling a dice. If you get a customer requesting a return (even for a damaged item) you are not going to get a refund and will be left out of pocket. Avoid - use another provider. @Shopify please sort out this app.

In addition shipping takes FOREVER - but supposed to be around 5-9 days! Awful, AVOID.

Update June 2026: KakaClo has ceased dropshipping operations without notice and has not responded to refund requests for wholesale inventory purchased in 2023. Total outstanding: $6,357.50. No replies to emails after 10+ business days. Escalating to econsumer.gov and Shopify fraud reporting. Original review left when service was still operational — no longer recommend

November 2023: We focus on custom products. We have made clothes here that align with our requirements at a reasonable cost. The customer service is quick to respond and detailed and meticulous in their day-to-day.