Kakaclo ‑Clothing Dropshipping
Galerij met uitgelichte afbeeldingen
Hoogtepunten
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Gevestigd in de Verenigde Staten
Over deze app
Geïntroduceerd
25 januari 2022
Talen
Engels
Deze app is niet vertaald in het Nederlands
Categorieën
Dropshipping , Leveranciers zoekenWerkt met
Tik-Tok, Instagram, FacebookClothing B2B marketplace. Sourcing products from verified China & US suppliers.
KakaClo provides professional dropshipping and a customization service with its own factory and integrated supply chain. We have everything you need to build a growing business.
- US Warehouse: Keep inventory on hand in the US, ready to ship out to customers!
- Hassle Free: Automatically place dropshipping orders and provide tracking info.
- Various Styles: Over 1,000,000 SKUs are available and updated on a daily basis.
Dropshipping functies
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Producten die je kunt verkopen: Kleding en accessoires
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Inkooplocaties: China, Verenigde Staten
Bevat onvertaalde tekst
234 recensies
If I could give 0 stars I would. Very slow shipping and even slower processing time! Our customers kept asking for a refund when they delayed our orders for over a month. As a small business that just opened it's really hard to build a brand reputation. Kakaclo's shipping time is super slow. I had read several quality-related reviews before choosing to start dropshipping with them. But their quality is horrible. We had so many consecutive returns due to quality issues. All their product has thread sticking out of them (unfinished). Our customers received torn items and see-through fabric. This has greatly hurt our business's reputation. As a new business, you strive for quality over anything. Kakaclo does not provide anything, neither quality nor prompt shipping. We are very disappointed!
Dear Cotton Candy,
I'm sorry to hear about your negative experience with our service. Your feedback is extremely valuable to us as we strive to improve our operations and customer satisfaction. We sincerely apologize for the delays in shipping and processing times, as well as the quality issues with the products you received. This is certainly not the level of service we aim to provide.
We understand the importance of building a strong brand reputation, especially for a new business like yours. Rest assured, we take these concerns seriously and are actively working to address them with our shipping and quality control processes. We appreciate your patience and understanding as we work to make things right.
We provide premium products with higher quality and faster processing time: https://www.kakaclo.com/content/album/premium
Also we have express products can be shipped within 24 hours: https://www.kakaclo.com/content/album/kakaclo-express-delivery
We apologize for the slower shipping times in April. There was continuous rainfall in our nearby cities throughout the month, with several days experiencing heavy downpours, which resulted in delays in shipping. If you would like faster delivery, we recommend opting for expedited shipping (currently available for the United States and Australia).
Please reach out to our customer support team so we can assist you further with any refunds or replacements needed for the affected orders. Your satisfaction is our top priority, and we are committed to resolving this situation to your satisfaction. Thank you for bringing these issues to our attention.
KakaClo support team
support@kakaclo.com
While there may be some variability in the quality of products offered through KakaClo's dropshipping service, their partnership with high-quality suppliers ensures that I'm always getting the best value for my money. This has been particularly evident in the improved profit margins I've experienced since switching to KakaClo. Despite the occasional quality issue, the overall cost performance of their products remains unmatched, making it a worthwhile investment for my business. With KakaClo, I can confidently offer my customers high-quality products at competitive prices, ultimately driving increased sales and profitability.
Thank you for sharing your experience with KakaClo's dropshipping service. We appreciate your understanding of the variability in product quality and are glad to hear that our partnership with high-quality suppliers ensures you always receive the best value for your money. We understand that occasional quality issues can arise, and we apologize for any inconvenience caused. However, we're pleased that the overall cost performance of our products remains unmatched, contributing to improved profit margins for your business. Offering your customers high-quality products at competitive prices is indeed a worthwhile investment that can drive increased sales and profitability. Thank you for choosing KakaClo as your partner, and we're committed to continuously enhancing our product offerings and addressing any quality concerns.
Very disappointed with their service. Most of the time your oder been delay or missing. Very hard to get someone for help. You have to watch all the time if your oder has been shipped or fulfilled. I wouldn’t recommend to anyone. It’s a big headache experience.
Dear Night Strings,
Thank you for your feedback. We understand that you have had some concerns regarding our service, and we sincerely apologize for any inconvenience caused. We have thoroughly reviewed your account and the details of your orders.
Upon investigation, we found that all 4 of your orders in 2024 were shipped within the specified time frame. However, we acknowledge that one of the packages was unfortunately lost during transit. We want to assure you that we took immediate action to rectify the situation by arranging a replacement for you.
Please keep in mind that when you selected standard shipping, it does entail a slightly longer transit time. We understand that tracking information not updating can be frustrating. As soon as we were made aware of the issue, we proactively contacted the shipping carrier and the United States Postal Service to expedite the retrieval of your package. We are pleased to inform you that the package has now arrived in the United States, cleared customs, and the tracking information has been updated. The USPS will commence delivery of your package this week.
Regarding customer support, we want to clarify that we responded to your messages via WhatsApp, live chat, and email within 24 hours of receiving them. We strive to provide timely assistance, and we apologize if there were any delays or inconvenience during our communication. We want to assure you that we are committed to resolving any issues and providing the necessary support.
We kindly request you to reconsider your negative feedback based on the measures we have taken to address your concerns. If you have any further questions or require further assistance, please do not hesitate to contact us promptly at support@kakaclo.com. We truly value your satisfaction and are here to help. Thank you for your understanding.
KakaClo support team
They have a good variety and selections of apparels however, they are so bad in maintaining business relationships. Products all the sudden out of stock, after orders are made already few days i get an email saying we are sorry, restocking 5 days delay! like why, this was not properly monitored and we were notified BEFORE our clients log their orders? Another terrible experience, their ongoing shipping delays. Barely, they deliver on time. Most if not all my orders from Kakaclo are delayed, logged in my shop with delayed fulfillment and my tracking for deliveries, always Kakaclo is way behind. Like why you guys are so bad in managing shipping? They say, we will give you 50% off shipping fee when orders are not shipped in 10 days! if they are delayed, you should waive the shipping fee altogether as we refund it all to our clients as courtesy. Not just that, I have to keep asking for the refund which by the way, i have not received yet. The 2 stats i'm giving is for the wide selections and prices. Shipping and customer service are by far not great and you guys need to seriously work on improving that.
We are dropshippers, we ordered an item from kakaclo and no-one gave us any update about the item being purchased since more than 3 months although the estimated delivery time is 16 days and item was in stock. We had an issue with the customer who ordered the item because of the bad delay.
If there is anyone had such same issue, please give us suggestions.
Dear shopiqat,
The tracking number of your order is Pos Malaysia: RC211550154MY
Tracking link: https://tracking.pos.com.my/tracking/RC211550154MY
According to the tracking information, the package arrived at the Malaysian post office for collection on February 12th and was successfully delivered yesterday, April 8th. The reason for unsuccessful delivery could be due to address issues.
If you have any questions, please feel free to contact our account manager Nick: nick@kakaclo.com or via WhatsApp at +86 18027098336. We appreciate your understanding.
Over deze app
Geïntroduceerd
25 januari 2022
Talen
Engels
Deze app is niet vertaald in het Nederlands
Categorieën
Dropshipping , Leveranciers zoekenWerkt met
Tik-Tok, Instagram, FacebookGemaakt door KakaClo Technology Co., Ltd.
Over KakaClo Technology Co., Ltd.
Gemiddelde score: 4,6
2 jaar ervaring bij het maken van apps voor de Shopify App Store
19H Maxgrand Plaza, No.3 Tai Yau Street, San Po Kong, Kowloon Hong Kong, 香港, GD, 999077, CN
Ondersteuning
Stuur een berichtsupport@kakaclo.com
Deze ontwikkelaar biedt geen directe ondersteuning in het Nederlands.
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