Kakaclo ‑Clothing Dropshipping
主要圖片圖庫
特色
-
美國商家
應用程式相關資訊
發布日期
2022年1月25日
語言
英文
這項應用程式尚未翻譯成繁體中文
類別
直運 (Dropshipping) , 尋找供應商可與以下項目搭配使用
Tik-Tok, Instagram, FacebookClothing B2B marketplace. Sourcing products from verified China & US suppliers.
KakaClo provides professional dropshipping and a customization service with its own factory and integrated supply chain. We have everything you need to build a growing business.
- US Warehouse: Keep inventory on hand in the US, ready to ship out to customers!
- Hassle Free: Automatically place dropshipping orders and provide tracking info.
- Various Styles: Over 1,000,000 SKUs are available and updated on a daily basis.
直運 (Dropshipping) 功能
-
可銷售商品: Clothing and accessories
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採購地點: China, United States
220 則評價
The lack of KakaClo's physical presence and marketing activities in the US is noticeable, and I feel they are missing out on local engagement. On the flip side, the speed at which new products are added to their Chinese warehouse is impressive, and the logistics from China are faster than I expected, with deliveries reaching my customers in the US within 7-10 days.
Thank you for your feedback. We apologize for any inconvenience caused by the lack of physical presence and marketing activities in the US. We understand the importance of local engagement and are continuously evaluating opportunities to expand our presence in different regions. We're glad to hear that you've been impressed with the speed of new product additions to our Chinese warehouse and the efficiency of our logistics. We strive to provide fast and reliable delivery to our customers, and we appreciate your support. If you have any further suggestions or questions, please feel free to let us know.
Very disappointed with their service. Most of the time your oder been delay or missing. Very hard to get someone for help. You have to watch all the time if your oder has been shipped or fulfilled. I wouldn’t recommend to anyone. It’s a big headache experience.
Dear Night Strings,
Thank you for your feedback. We understand that you have had some concerns regarding our service, and we sincerely apologize for any inconvenience caused. We have thoroughly reviewed your account and the details of your orders.
Upon investigation, we found that all 4 of your orders in 2024 were shipped within the specified time frame. However, we acknowledge that one of the packages was unfortunately lost during transit. We want to assure you that we took immediate action to rectify the situation by arranging a replacement for you.
Please keep in mind that when you selected standard shipping, it does entail a slightly longer transit time. We understand that tracking information not updating can be frustrating. As soon as we were made aware of the issue, we proactively contacted the shipping carrier and the United States Postal Service to expedite the retrieval of your package. We are pleased to inform you that the package has now arrived in the United States, cleared customs, and the tracking information has been updated. The USPS will commence delivery of your package this week.
Regarding customer support, we want to clarify that we responded to your messages via WhatsApp, live chat, and email within 24 hours of receiving them. We strive to provide timely assistance, and we apologize if there were any delays or inconvenience during our communication. We want to assure you that we are committed to resolving any issues and providing the necessary support.
We kindly request you to reconsider your negative feedback based on the measures we have taken to address your concerns. If you have any further questions or require further assistance, please do not hesitate to contact us promptly at support@kakaclo.com. We truly value your satisfaction and are here to help. Thank you for your understanding.
KakaClo support team
We are dropshippers, we ordered an item from kakaclo and no-one gave us any update about the item being purchased since more than 3 months although the estimated delivery time is 16 days and item was in stock. We had an issue with the customer who ordered the item because of the bad delay.
If there is anyone had such same issue, please give us suggestions.
Dear shopiqat,
The tracking number of your order is Pos Malaysia: RC211550154MY
Tracking link: https://tracking.pos.com.my/tracking/RC211550154MY
According to the tracking information, the package arrived at the Malaysian post office for collection on February 12th and was successfully delivered yesterday, April 8th. The reason for unsuccessful delivery could be due to address issues.
If you have any questions, please feel free to contact our account manager Nick: nick@kakaclo.com or via WhatsApp at +86 18027098336. We appreciate your understanding.
They have a good variety and selections of apparels however, they are so bad in maintaining business relationships. Products all the sudden out of stock, after orders are made already few days i get an email saying we are sorry, restocking 5 days delay! like why, this was not properly monitored and we were notified BEFORE our clients log their orders? Another terrible experience, their ongoing shipping delays. Barely, they deliver on time. Most if not all my orders from Kakaclo are delayed, logged in my shop with delayed fulfillment and my tracking for deliveries, always Kakaclo is way behind. Like why you guys are so bad in managing shipping? They say, we will give you 50% off shipping fee when orders are not shipped in 10 days! if they are delayed, you should waive the shipping fee altogether as we refund it all to our clients as courtesy. Not just that, I have to keep asking for the refund which by the way, i have not received yet. The 2 stats i'm giving is for the wide selections and prices. Shipping and customer service are by far not great and you guys need to seriously work on improving that.
The fulfilment of Kakaclo takes ages to complete, with customers complaining about shipping times. For example, a customer ordered 4 items, I'm writing this at 15/3 and the order was made at 5/3 and the fulfilment hasn't still completed!! Adding the shipping time that the package is sent from China it will take over 20 Days!! If this goes on with the fulfilment time, I will really reconsider using Kakaclo as my main supplier. I'm giving 2 stars because it does have a large variety of products and that the prices aren't that high.
Dear DOLCE AESTHETIC,
Thank you for your further understanding. We highly value your order and understand your concerns regarding the separate shipment of products in your order. Indeed, we have adopted this approach to expedite the delivery of certain products within your order.
We are pleased to inform you that the first three items in your order were shipped on March 15th. As for the final item, it will be shipped today, March 18th. You can track the shipping status of each product in real-time using the provided tracking number. We assure you that all the products you have ordered will be delivered to you as soon as possible.
We deeply understand the importance of order processing time and delivery speed, and we will continue to improve our processes to better meet your expectations. If you have any further questions or require additional assistance, please feel free to contact our customer support team. We are dedicated to providing you with assistance and addressing any concerns you may have.
Thank you once again for your support and patience. We look forward to providing you with an improved service experience and continuing to offer you a wide range of products at competitive prices.
Best wishes,
Nick
應用程式相關資訊
發布日期
2022年1月25日
語言
英文
這項應用程式尚未翻譯成繁體中文
類別
直運 (Dropshipping) , 尋找供應商可與以下項目搭配使用
Tik-Tok, Instagram, Facebook其他同類型應用程式
