Kakaclo ‑Clothing Dropshipping

Horrendous customer service. A customer received an extremely poor quality 'fake' item that is absolutely disgusting (I have it here in front of me and is only fit for the bin) - I have been unable to get hold of Kakaclo. I have tried all ways of contact them - chat, emailing various addresses - no response. If using this app - you are rolling a dice. If you get a customer requesting a return (even for a damaged item) you are not going to get a refund and will be left out of pocket. Avoid - use another provider. @Shopify please sort out this app.

In addition shipping takes FOREVER - but supposed to be around 5-9 days! Awful, AVOID.

The service is so poor now and No one reply my requests and email. I have already applied cancel the orders and seek for refund due to the products are not same as the photos provided. I don't know why still processing the orders and didn't give back the refund. If the service can not be improved, we can't trust your business anymore.

My experience with Kakaclo has been very disappointing. Their customer service is slow to respond and often provides inconsistent information, making communication extremely frustrating.

Additionally, they canceled several of my orders shipped to Chile without any prior notice. This lack of communication and professionalism directly affects the credibility and brand image of my business.

Due to their poor handling of customer relations and unreliable operations, I do not recommend working with Kakaclo under any circumstances. Their service has proven to be unprofessional and unreliable.