Kakaclo ‑Clothing Dropshipping

Thank you for sharing your experience with KakaClo. We appreciate your feedback and understand that there have been ups and downs. We're glad that our extensive selection has helped keep your online store stocked with a variety of styles, although we apologize for any products that didn't meet your expectations. We're pleased to hear that our US warehouse has made a difference in shipping times, and we appreciate your understanding regarding response times from customer service. We value your business and will continue to work on improving our services.

Thank you for your feedback. We apologize for any difficulties you've faced with locating specific items on KakaClo's website. We understand the importance of improving our categorization and search functionality to provide a more accurate and streamlined experience. We're delighted to hear that you've found a workaround by checking out the New Arrivals section. Additionally, we're thrilled that our 24/7 live customer support has made a positive impression. Offering access to real people whenever you need assistance is something we prioritize. Your feedback is valuable, and we appreciate your continued support. If you have any more suggestions or questions, please feel free to share them with us.

Dear Night Strings,

Thank you for your feedback. We understand that you have had some concerns regarding our service, and we sincerely apologize for any inconvenience caused. We have thoroughly reviewed your account and the details of your orders.

Upon investigation, we found that all 4 of your orders in 2024 were shipped within the specified time frame. However, we acknowledge that one of the packages was unfortunately lost during transit. We want to assure you that we took immediate action to rectify the situation by arranging a replacement for you.

Please keep in mind that when you selected standard shipping, it does entail a slightly longer transit time. We understand that tracking information not updating can be frustrating. As soon as we were made aware of the issue, we proactively contacted the shipping carrier and the United States Postal Service to expedite the retrieval of your package. We are pleased to inform you that the package has now arrived in the United States, cleared customs, and the tracking information has been updated. The USPS will commence delivery of your package this week.

Regarding customer support, we want to clarify that we responded to your messages via WhatsApp, live chat, and email within 24 hours of receiving them. We strive to provide timely assistance, and we apologize if there were any delays or inconvenience during our communication. We want to assure you that we are committed to resolving any issues and providing the necessary support.

We kindly request you to reconsider your negative feedback based on the measures we have taken to address your concerns. If you have any further questions or require further assistance, please do not hesitate to contact us promptly at support@kakaclo.com. We truly value your satisfaction and are here to help. Thank you for your understanding.

KakaClo support team