Stellar Delivery Date & Pickup
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A very buggy app, where many of our orders were not recorded or plotted on the Calendar. When reported to customer service, you get an email reply days after, and they have the audacity to ask for a review EVEN BEFORE THEY SOLVED YOUR ISSUE.
Caused several customers to be VERY ANGRY because of delayed orders. This app made us look bad. Not once, not twice, but many times.
On the Additional Details section of the Order page, it started showing html code, instead of the order date and day. Reported it days ago, they still did not fix it.
Chat support doesn't work either, only had a chance to coordinate with them real time, once.
Person assisting me kept asking for me to write a review during the time we were still fixing many issues. He asked more than 3x during that chat alone. I told him I'd review after a month, to see how the app performs, and until all issues are resolved.
Shaking my head as I type this. Now here's an honest review. Very much disappointed.
Hello there, I am really very sorry to hear about that and I apologize for the inconvenience.
→ We normally reply to all our emails/offline messages within 24 hours except on the weekends.
→ I have looked at your previous conversations held with our support team and found that you were told that the issue has been resolved after asking for a screenshot and order id with you to have an issue.
→ You were getting a delivery date and time in HTML format just because you have been using our "Product Calendar" add-on which gives the result in JSON format in the shopify order details page. Once you check for the same order in our app dashboard, you'll get the formatted result there.
→ Please give me a chance to investigate the missing delivery date from the order further by replying to our emails.
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Thank you for your valuable feedback!
1.Not user friendly because never think on the merchant side.
2.Slow loading speed = miss out the calendar on the end-user side
3.Support was not great = because the guru cannot even locate where to put the coding although saying auto-installation is included maybe for some theme and not for all. At the end I put the code in myself because I check back the theme coding where infinite option put the coding in my theme.
The app is very slow in loading and you might even miss out if you too fast while your internet sheep is average/slow, Even on a fast internet still loading slow.
When you use product page calendar and have different rules for different product and if you have over 100 or you will be in major headache as you need to go through 1 by 1 to set the rules.
Everything is an add on $$$, the free trial should give merchant access to everything not only certain thing. Once you want to test product page calendar and you will be charges to test it out
Hi there, I hope you are well.
Sorry to hear about that and I really apologize for the inconvenience you had with the app.
→ I would like to know you that the app is loading after the page load so it depends on your page load speed how it's loading faster.
→ I agree with your concern that our app support team hasn't able to find the place to paste the shortcode. I have walked through the chat you had with our agent and found that you were using a custom template for your products and the agent has been asked you to check from your end he had a hard time finding the place for adding the code.
→ Normally, if you are using a custom template for your website so may take a time to find the place as the agents are much friendly/known with the theme's original/actual codes.
→ Many shopify users/merchants are using this app and they are very happy with the feature we added in the app and be always open for app improvement and suggestions.
I could not say enough good things about Manoj. He was extremely knowledgable & helpful in helping me get the app set up to all of our needs....which I thought would be very difficulty. He made it simple. I would definitely use this app & this company!!! Just wonderful
Thank you for your wonderful review.
➝ We're delighted that Manoj was extremely knowledgeable and helpful in helping you get the app set up for all of your needs. We're glad that he made it simple for you.
➝ We appreciate your feedback and your high praise for our app and our company.
➝ We hope you have a great experience using our app and its features.
I use this app for letting customers select a pick-up date and time for a Bakkery shop.
Works very well!
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Very responsive support team via the chat popup. Would definitely recommend to other E-commerce businesses
Thank you for your valuable feedback. We really appreciate you taking the time out to share your experience with us.
This app works perfectly for me as we are using our own fleet for delivery. Its easy and fast to configure.
Thank you for your feedback and we are happy to have it for our app.
I've had a few issues with setting up the app but the support team have been very helpful and prompt with their responses. Apart from the initial glitches, the app is easy to use and suits my needs.
Thank you so much for your feedback!🙏🏻 We are always here to help you with your queries... 😊
Terrible app. Don't even bother. Buttons don't function as they are intended to. It has caused a lot of confusion and inconvenience both for my customers and for my staff.
Hello Sarah,
Sorry to hear that our app was caused you an issue and I'm really very sorry for the inconvenience you had.
I saw you had sent us an email on the 1st of Feb, 2021 about the problem you faced in the app and our team has replied to you on the same day, please take a look on the screenshot of the reply which I think you haven't read or replied us back.
- https://prnt.sc/y442i5
Please let us know about the issue you had with the app so we can resolve it from your website.
Fantastic support and the easiest setup ever. Met them because of their app iCart and found out this great app for delivery plan.
Great job guys
Thank you so much for your feedback! Keep boosting your sales with Order Delivery Date and iCart... 🚀
Best wishes to you from iDentixweb Team.