Stellar Delivery Date & Pickup

Stellar Delivery Date & Pickup

Rezensionen (536)

Gesamtbewertung
4,8
Anzahl pro Bewertungsstufe
  • 89 % der Bewertungen sind 5 Sterne
  • 6 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 3 % der Bewertungen sind 1 Sterne
19. Oktober 2025

Neste momento não está a ser grande coisa, está a ocorrer uma falha no carregamento da App que está a afetar cerca de 20% das compras, isto leva a que haja encomendas sem data definida de entrega.

Nacional - Padaria Vila Fresca ©
Portugal
6 tage mit der App
Identixweb Limited hat geantwortet 31. Oktober 2025

I checked your store and found that customers are able to proceed to checkout before the calander fully loads. As a solution, we can disable the checkout button until the app loads or a date and time are selected. To implement this, we’ll need to add a small piece of code to your theme.

Our support team has already reached out to you by email to provide a solution, but we haven’t received any response from your side. Even before this review, we didn’t receive your query. Could you please reply to us via email so we can resolve your concern promptly?

12. August 2025

they dont answer any of my emails needing help for weeks.

Eileen Entertainment
Vereinigte Staaten
Fast 2 jahre mit der App
Identixweb Limited hat geantwortet 13. August 2025

We understand your concern and want to clarify that we have already received your message and replied to it, along with sending multiple follow-up emails. However, we haven’t received any response from your side. It’s possible that our emails are not being received or viewed on your end, so we kindly request you to check your inbox and spam/junk folder.

If you’d like to discuss your query directly, you can schedule a meeting with our support team here: https://calendly.com/identixweb-shopify-app/support

We’re happy to assist you and resolve your concern as soon as possible.

11. September 2024

It's good to have customers chose a later date for delivery/pick up on order.
Con to this app is I edited my lead time and blackout dates and doesn't register which is very inconvenient if you have product that really need a lead time to create before sending out. Also it split up an order into 2 different dates even though they were supposed to be for the same future date requested.
This app is ok, but does have a lot of frustration and not very "smooth"/efficient :(

Cakery by Miriam
Vereinigte Staaten
8 tage mit der App
Identixweb Limited hat geantwortet 13. September 2024

Hello there,

We’re sorry to hear about the issues you’ve encountered with the app and apologize for the inconvenience this has caused. To help us better understand and resolve the problem, could you please provide more details? If possible, sharing a screenshot and any additional information would be incredibly helpful. You can send this to support@identixweb.com email address.

We truly regret the frustration you've experienced and appreciate your patience as we work to address these concerns.

Looking forward to hearing from you soon.

27. Mai 2022

アプリ自体は良いと思いますが、アプリの変更で一部のフォーマットが変わった際に知らせを受けることがなかったので、そのフォーマットで仕様を決めていた社内のシステム連携が機能しなくなりました。
また、先方で何かをしてしまったのか、一部の大事なコンフィグレーションが上書きされてオペレーションに大きな問題を起こしたことも残念です。
そのことについて問い合わせても、なぜそれが起きてしまったかという追及はできず、対応があまりよくなかったことがさらに残念でした。
CSは担当者によってムラがあると思います。Manojは明確に回答をくれることが多いと感じます。

ラトリエ デ パルファム 公式オンラインストア
Japan
Fast 2 jahre mit der App
Identixweb Limited hat geantwortet 19. Mai 2023

Hello There.
Thank you for taking the time to review our app and for providing us with valuable feedback. We appreciate your honest evaluation, and we apologize for any inconvenience or issues you experienced during your usage.
We apologize if our response to your inquiry was not satisfactory. Our aim is to provide timely and helpful support to our users, and we regret that we fell short in this instance. We appreciate your feedback about Manoj's clear answers, and we will ensure that all members of our support team are equipped to provide effective and concise responses to user inquiries.
If you have any further concerns or require any assistance, please don't hesitate to reach out to us. We are dedicated to addressing your needs and ensuring a better experience moving forward.

24. November 2020

Not too bad, hope it can translate better to google calendar, it might have some glitches or problem once in a while but luckily the support team can always solve it in time.

Mardy's Kitchen
Kanada
Etwa ein monat mit der App
Identixweb Limited hat geantwortet 26. November 2020

Hi there,
Could you please let me know more about to translate better to google calendar?

Bearbeitet am 1. September 2025

They also have a live chat and very fast response.

Prime Cuts Butchery, Deli & Bistro
Kenia
Fast 5 jahre mit der App
Identixweb Limited hat geantwortet 26. November 2020

Thanks for your valuable feedback.

Bearbeitet am 20. Januar 2021

For normal use is still fine, but hope in the future can add in more features like shipping fees based on areas or postcode. Customer services are very helpful. Keep it up!

Jungle House
Malaysia
7 tage mit der App