Calificación general
4,9
Recuentos por nivel de calificación
  • El 90% de las calificaciones son de 5 estrellas
  • El 6% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 2% de las calificaciones son de 1 estrellas
Fecha de modificación: 14 de octubre de 2020

Although there are occasional new bugs appearing, for software it is unavoidable. However the support has always been very prompt and constantly upgrading itself. Good!

CakeArtelier
Singapur
9 meses usando la aplicación
Identixweb Limited respondió 15 de mayo de 2020

Thanks for your valuable feedback.

7 de mayo de 2020

I used this app because a customer picking a delivery date was very important since my product is largely for gifting. I had an issue with making the delivery date required before checkout and the support chat was able to solve the problem quickly. The support staff is always quick to respond which I really appreciate.

Smitten Ice Cream
Estados Unidos
9 meses usando la aplicación
Identixweb Limited respondió 7 de mayo de 2020

Thanks for your valuable feedback.

15 de mayo de 2020

Love how the customer service replies are so prompt! Been using this for a while now and so far it's been working great for us!

The Garden Kitchen
Singapur
8 meses usando la aplicación
Identixweb Limited respondió 5 de abril de 2021

Thank you for your valuable feedback. It was our pleasure to help you out with your queries!

Fecha de modificación: 18 de febrero de 2020

I have only just installed this app however i can highly recommend the customer support team. They answered my questions within minutes and were very helpful with installing and customizing the app to suit my needs. Very happy with this app so far. Have also added the product calendar which is great.

Lollylicious.com.au
Australia
8 meses usando la aplicación
Identixweb Limited respondió 5 de abril de 2021

Thank you for your valuable feedback. We really appreciate you taking the time out to share your experience with us.

27 de abril de 2022

Manoj was incredibly helpful! This app is great. It solves many of my delivery date needs and makes fulfillment easier./;

Styer's Peonies
Estados Unidos
8 días usando la aplicación
Identixweb Limited respondió 27 de abril de 2022

Thank you so much for your review, Andrew!!😍 The support team is always there to help you😊😊

4 de agosto de 2020

the people are very talented and professional. they helped me to do what I needed for my store. the app is easy and convenient to work with. very good I recommend everybody to try !

folkloreculinary
Estados Unidos
8 meses usando la aplicación
Identixweb Limited respondió 16 de agosto de 2020

Thanks for your valuable feedback.

Fecha de modificación: 21 de abril de 2021

The delivery table was not working for older iphones. They fixed the bug. Very helpful and fixed bug with zero issues. would recommend this app because of their great customer service for this particular issue.

Hudson Valley Fisheries
Estados Unidos
8 meses usando la aplicación
Identixweb Limited respondió 22 de abril de 2021

Thank you very much for your valuable feedback! It was our pleasure to help you out with your queries!

17 de mayo de 2018

This is a great app if you are trying to manage your orders more efficiently.
After one quick email, the app was installed for me and was able to start using it without any issues. Would highly recommend.

Mylkman
Estados Unidos
8 meses usando la aplicación
Identixweb Limited respondió 5 de abril de 2021

Thank you for your valuable feedback. We really appreciate you taking the time out to share your experience with us.

Fecha de modificación: 21 de enero de 2022

Updated @ 21/1/2022 - Really Fast Response the my problem and solved it with an 15mins. Great support and Quick response! Support team are helpful and willing to fix my problem. And also this app is really useful and great for my catering service. Recommended.

Food Channels Kitchen 桂花 · 八月
RAE de Hong Kong (China)
8 meses usando la aplicación
Identixweb Limited respondió 22 de octubre de 2021

Thank you so much for your review buddy!😍 The support team is always available to help you with your questions. 😊

Happy scheduling!!✌

20 de abril de 2020

The concept of the app is very good but one of the main features (delivery cut-off) doesn't work and support is technically weak. The delivery cut-off feature doesn't handle non-working days and the logic around that creates some bizarre outcomes (for example, as you progress through the weekend EARLIER delivery dates become available!!!). Support are responsive but don't try to resolve the issue properly, instead they just attempt trial and error patches. These either don't work for more than a day or sometimes even make things worse. I have exchanged almost 40 e-mails with support but have finally given up with them. It's a real shame as the app could be great and the issue would only require some very basic tweaks to the logic to correct.

The Homemade Brownie Company
Reino Unido
8 meses usando la aplicación
Identixweb Limited respondió 20 de abril de 2020

Hi Adam, we are extremely sorry for your bad experience with the app. Well, our app developer has made it well working for all other customers and all of them who have issues with this (cut-off) feature, all have been got it working fine. It's not possible every time for you to work the feature as per your logic because every business has different requirements. I know that you have a conversation with us via an email for a long time and we tried to make that feature working as per your need.
In the last fix, we almost achieved your requirement and have been got success almost. But I still don't understand where you stuck.
Anyway, thanks for your feedback and I really appreciate you for your words.