Stellar Delivery Date & Pickup
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Avis (806)
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It's good to have customers chose a later date for delivery/pick up on order.
Con to this app is I edited my lead time and blackout dates and doesn't register which is very inconvenient if you have product that really need a lead time to create before sending out. Also it split up an order into 2 different dates even though they were supposed to be for the same future date requested.
This app is ok, but does have a lot of frustration and not very "smooth"/efficient :(
Hello there,
We’re sorry to hear about the issues you’ve encountered with the app and apologize for the inconvenience this has caused. To help us better understand and resolve the problem, could you please provide more details? If possible, sharing a screenshot and any additional information would be incredibly helpful. You can send this to support@identixweb.com email address.
We truly regret the frustration you've experienced and appreciate your patience as we work to address these concerns.
Looking forward to hearing from you soon.
アプリ自体は良いと思いますが、アプリの変更で一部のフォーマットが変わった際に知らせを受けることがなかったので、そのフォーマットで仕様を決めていた社内のシステム連携が機能しなくなりました。
また、先方で何かをしてしまったのか、一部の大事なコンフィグレーションが上書きされてオペレーションに大きな問題を起こしたことも残念です。
そのことについて問い合わせても、なぜそれが起きてしまったかという追及はできず、対応があまりよくなかったことがさらに残念でした。
CSは担当者によってムラがあると思います。Manojは明確に回答をくれることが多いと感じます。
Hello There.
Thank you for taking the time to review our app and for providing us with valuable feedback. We appreciate your honest evaluation, and we apologize for any inconvenience or issues you experienced during your usage.
We apologize if our response to your inquiry was not satisfactory. Our aim is to provide timely and helpful support to our users, and we regret that we fell short in this instance. We appreciate your feedback about Manoj's clear answers, and we will ensure that all members of our support team are equipped to provide effective and concise responses to user inquiries.
If you have any further concerns or require any assistance, please don't hesitate to reach out to us. We are dedicated to addressing your needs and ensuring a better experience moving forward.
There was a bug of displaying the deliver date info at the order detail screen in the shopify admin and I have send a support request but no one responded. And also I want to ask how can I also display the delivery date information at another app that is multi vendor marketplace., because it is not showing. So I not very satisfied with this app at this point in time.
For normal use is still fine, but hope in the future can add in more features like shipping fees based on areas or postcode. Customer services are very helpful. Keep it up!
Not too bad, hope it can translate better to google calendar, it might have some glitches or problem once in a while but luckily the support team can always solve it in time.
Hi there,
Could you please let me know more about to translate better to google calendar?
I am getting this error: "SQLSTATE[HY000] [2002] No such file or directory" and has been trying to reach out to the CS team but no reply since last night. We are launching today and we needed this app and it just failed on us.
Hi there, I am sorry 😢 to hear about this and apologize 🙏🙏🙏🙏 for the inconvenience you have experienced with the app. 🥺🥺
We have now resolved the issue you're facing in the app 🤟🏻🤟🏻 and would like to request you for giving our app one more chance to use it again. 👏🏼👏🏼
This app did not meet our needs because it can't handle orders with multiple fulfillment methods (some products pickup, others shipped), Also, the built-in display is a bit wonky - it tended to overlap other elements of our checkout cart. BUT for anyone who wants to add pickup and delivery date selection to their store, this is an easy app to use and customize, especially if you are adept at liquid. The support team was easy ton contact, although I removed a star from my initial 4-star review because they promised to get back to me with an answer to my question "within 10 minutes" but then never wrote back at all. Likely this is because they didn't have a good answer for me because the app can't provide the functionality i needed (which is admittedly more than most stores would ever need), but they should have at least written to say, "we're still working on it" or "we can't do that."
Hello Ton, we are extremely sorry for the delay in response. 🙏🏻🙏🏻
Our team has sent you an email regarding the update you were looking for. Let me update that here as well so our other app users can see it.
➝ We have added the feature you requested in our pipeline so once it gets added to the app, we'll update you at the earliest moment.
Thanks for this app. Big support on my online store.
Thanks for this app. Big support on my online store.
Hi there,
Maybe you find something wrong in our app that's why you reduce the star rating and give us 3 stars. Also, please suggest an improvement in what we should perform in our app so we can fulfill your need and serve our best service to you.
We had expected more love from you by getting 5 stars.
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Hi there,
→ Sorry to hear that this app isn't comfortable for you.
→ May I know what we have missed in our app which isn't suitable for you and not comfortable for you?