Stellar Delivery Date & Pickup
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I don't know why this app has so many positive reviews. It has extremely long load times (5 seconds after my page loaded, it still hadn't loaded) - which looked like the result of spaghetti code. Their answer to load times: sorry, that's the way it is. But. more importantly, when I had an issue in which my orders no longer were recording the delivery date on the back end, I emailed them multiple times and didn't get help. The first time they said it wasn't their app because I had applied a style to make it a different color, and then when I emailed them again showing that it was in fact their app, they just stopped communicating. Poor product and poor service.
Hi Pataloom,
We are extremely sorry about the inconvenience you had with our app. Please try our Live Chat for a quick response if you don't get any response from the email. We also had tried to get in touch with you by sending an email about the review you write for this app but unfortunately, didn't get any response from your end.
Sometimes, we miss the emails after the weekend due to a high volume of emails from other apps too. We would more than happy to assist you!
Let us know your thoughts!
Thanks,
Best Regards
Very, very buggy app. Widget loads really slow or not at all when multiple products are added to cart. Or when you add product to cart and go to a different page/collection to browse and then click cart again. This means your check out button will also not show, as the widget will forever try to load. Customer service is prompt and very willing to help, but seems like a UI/UX, app code problem more than anything.
Hello there, Sorry to hear about that, and I apologize for the inconvenience you had with the app.
I checked and the app is loading after all contents of the drawer are loaded so that's why it takes a little bit of time in loading.
Please give us a chance to make the app work fine on your website as currently, you had uninstalled the app from your store.
Please start your conversation using the below email address or book your meeting with one of our support agents by using the below link:
Email:- support@identixweb.com
Meeting:- https://calendly.com/manoj-prajapati/30min
Looking forward to hearing from you.
A very buggy app, where many of our orders were not recorded or plotted on the Calendar. When reported to customer service, you get an email reply days after, and they have the audacity to ask for a review EVEN BEFORE THEY SOLVED YOUR ISSUE.
Caused several customers to be VERY ANGRY because of delayed orders. This app made us look bad. Not once, not twice, but many times.
On the Additional Details section of the Order page, it started showing html code, instead of the order date and day. Reported it days ago, they still did not fix it.
Chat support doesn't work either, only had a chance to coordinate with them real time, once.
Person assisting me kept asking for me to write a review during the time we were still fixing many issues. He asked more than 3x during that chat alone. I told him I'd review after a month, to see how the app performs, and until all issues are resolved.
Shaking my head as I type this. Now here's an honest review. Very much disappointed.
Hello there, I am really very sorry to hear about that and I apologize for the inconvenience.
→ We normally reply to all our emails/offline messages within 24 hours except on the weekends.
→ I have looked at your previous conversations held with our support team and found that you were told that the issue has been resolved after asking for a screenshot and order id with you to have an issue.
→ You were getting a delivery date and time in HTML format just because you have been using our "Product Calendar" add-on which gives the result in JSON format in the shopify order details page. Once you check for the same order in our app dashboard, you'll get the formatted result there.
→ Please give me a chance to investigate the missing delivery date from the order further by replying to our emails.
1.Not user friendly because never think on the merchant side.
2.Slow loading speed = miss out the calendar on the end-user side
3.Support was not great = because the guru cannot even locate where to put the coding although saying auto-installation is included maybe for some theme and not for all. At the end I put the code in myself because I check back the theme coding where infinite option put the coding in my theme.
The app is very slow in loading and you might even miss out if you too fast while your internet sheep is average/slow, Even on a fast internet still loading slow.
When you use product page calendar and have different rules for different product and if you have over 100 or you will be in major headache as you need to go through 1 by 1 to set the rules.
Everything is an add on $$$, the free trial should give merchant access to everything not only certain thing. Once you want to test product page calendar and you will be charges to test it out
Hi there, I hope you are well.
Sorry to hear about that and I really apologize for the inconvenience you had with the app.
→ I would like to know you that the app is loading after the page load so it depends on your page load speed how it's loading faster.
→ I agree with your concern that our app support team hasn't able to find the place to paste the shortcode. I have walked through the chat you had with our agent and found that you were using a custom template for your products and the agent has been asked you to check from your end he had a hard time finding the place for adding the code.
→ Normally, if you are using a custom template for your website so may take a time to find the place as the agents are much friendly/known with the theme's original/actual codes.
→ Many shopify users/merchants are using this app and they are very happy with the feature we added in the app and be always open for app improvement and suggestions.
Terrible app. Don't even bother. Buttons don't function as they are intended to. It has caused a lot of confusion and inconvenience both for my customers and for my staff.
Hello Sarah,
Sorry to hear that our app was caused you an issue and I'm really very sorry for the inconvenience you had.
I saw you had sent us an email on the 1st of Feb, 2021 about the problem you faced in the app and our team has replied to you on the same day, please take a look on the screenshot of the reply which I think you haven't read or replied us back.
- https://prnt.sc/y442i5
Please let us know about the issue you had with the app so we can resolve it from your website.
Doesn't work with a flyout cart.
Built the store entirely, and until the app is installed - they do not make it apparent.
What a waste of time.
Hi there, I hope you are well.
→ We already have mentioned in the app that it'll not work with the floating cart.
→ The app must be shown on the cart page of your website.
Do let me know if you have any further issues. I would be happy to assist you further in any case regarding the app.
Unfortunately we had to delete this app after trying to get it up and running. Customer support was good. But the App only allowed date and time picker to appear on the cart page. We needed it for the product pages. The add on app that cust supp recommended was in JSON format and screwed up our order summary pages (additional details - which was supposed to list delivery date and time). Since there was no way around it.. we uninstalled it. Hope you can fix it as it sounded really promising when we decided to install it.
Mobile version is simple terrible! What happened with mobile first?
Desktop view is OK, could be better.....
Yes, now our app is mobile friendly too. Please check it and let me know if the issue still hangs on there. If so please send us a screenshot where it looks terrible in mobile?
This app doesn't have a free plan. The installation plan is $14.99 with a trial for 21 days and then to use any of their services you will have to add their addons which can add up to $40 more or less. Hope you update your information and save us time.
Hello there, I hope you are well.....
→ We have a free plan available in the app which we offer as a free trial in the app.
→ The app's base price is showing on the app listing page and that price is for the basic features of the app.
→ Yeah, you have to pay more for the additional features you want to use from the app on your website and you have to pay for the extra feature only not for all add-on you install in the app.
→ Our app description page is clear as it should but I admit that we haven't mentioned the pricing of our additional feature add-ons here because shopify doesn't allow to add pricing plans for the app add-ons.
We're sorry for any issues you've faced. We've already responded to your emails and informed you that the app settings need proper configuration for delivery days to display correctly.
We also asked for details on your preferred setup, including specific dates and times, but haven’t received a response.
Please check our emails and reply so we can assist you in configuring the app properly. We're happy to help!