Delivery Date & Pickup Stellar
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리뷰 (551)
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AVOID. Orders were missing tags, and every time I wrote to ask why, they'd say they werent able to replicate it, etc etc. They were rarely able to fix the issue, and I often had to contact the customers personally to find out missing details. I finally uninstalled it, but it still left code behind messing with the functionality of my store.
We’re truly sorry to hear about your experience and appreciate you sharing your feedback after using the app for nearly 3 years.
The issue you mentioned regarding missing order tags is certainly not the experience we want our merchants to have, and we sincerely apologize if our team was unable to properly resolve it at the time. Your experience is very important to us.
If you're open to it, we would truly appreciate the opportunity to investigate the issue and help resolve it for you. Our team would be happy to review the setup and work with you to make sure everything functions correctly.
Thank you again for your feedback — it truly helps us improve our app and service.
No tienen en cuenta a los pequeños comercios. Instalé la app para probar pero no la usé. desinstalé la app pero olvidé dejar de suscribirme y me han cobrado la subscripción.
he contactado con el servicio y no me quieren devolver el dinero. Me parece bastante mal que no quieran devolver el dinero, sobretodo sabiendo que jamás usé sus servicios.
Hello there,
➝ Please note that our charges are not based on the size of your business, but rather on the number of days the app was actively installed on your store. According to our records, the app was installed for a total of 17 days, including a 14-day free trial. As such, you were billed for the remaining days after the trial period.
➝ Additionally, we noticed that the app was reinstalled for two days, from October 4th to 5th, which we interpret as an indication that you intended to continue using the app during that time.
➝ In accordance with our policy, we are unable to issue a refund for the charges incurred.
➝ We appreciate your feedback and thank you for using our app. Should you have any further questions or concerns, feel free to reach out.
die einstellungen sind nirgends zu finden
Es tut uns leid zu hören, dass Sie Schwierigkeiten haben, die Einstellungen zu finden.
Könnten Sie uns bitte mitteilen, nach welchen spezifischen Einstellungen Sie suchen? Wir helfen Ihnen gerne dabei, die richtige Stelle zu finden.
Sie können sich auch direkt an unser Support-Team unter support@identixweb.com wenden; wir werden Ihnen dann schnellstmöglich weiterhelfen.
Vielen Dank!
The customer should NOT be able to proceed without selecting the delivery date, but sometimes the customer can proceed without it.(Like once in 10 times) I asked to fix this bug many times but there have been no response at all. The app has bug and poor customer service. There are so many options like this app so we should switch to other apps.
Hi, thanks for your review!
We believe to give our service to our customers as much and as soon as possible! :-)
Unfortunately we had to delete this app after trying to get it up and running. Customer support was good. But the App only allowed date and time picker to appear on the cart page. We needed it for the product pages. The add on app that cust supp recommended was in JSON format and screwed up our order summary pages (additional details - which was supposed to list delivery date and time). Since there was no way around it.. we uninstalled it. Hope you can fix it as it sounded really promising when we decided to install it.
Was working fine but then stopped. Can load or not load for end users depending on the day, hour or minute and if my 6 year old daughter got out the right or left side of her bed. Contacted support twice to see if they could help and no response. Hoping this crap review will entice a response.
Hello there, I hope you are doing well.
Sorry to hear about this and I apologize for the inconvenience you had with our app!
I have investigated further on your concern and found the emails you sent to us. Also, I have found that we had replied to both emails within 24 hours as we promise to reply when we get your request in our email.
See the below screenshot of the reply:
- Here is your first email on 18th of March, 2020
https://prnt.sc/ssa3oy
- Second email on the 28th of May, 2020.
https://prnt.sc/ssa4g1
→ Please let me know about the exact issue your are fading with the app and our team will assist you to resolve it.
1.Not user friendly because never think on the merchant side.
2.Slow loading speed = miss out the calendar on the end-user side
3.Support was not great = because the guru cannot even locate where to put the coding although saying auto-installation is included maybe for some theme and not for all. At the end I put the code in myself because I check back the theme coding where infinite option put the coding in my theme.
The app is very slow in loading and you might even miss out if you too fast while your internet sheep is average/slow, Even on a fast internet still loading slow.
When you use product page calendar and have different rules for different product and if you have over 100 or you will be in major headache as you need to go through 1 by 1 to set the rules.
Everything is an add on $$$, the free trial should give merchant access to everything not only certain thing. Once you want to test product page calendar and you will be charges to test it out
Hi there, I hope you are well.
Sorry to hear about that and I really apologize for the inconvenience you had with the app.
→ I would like to know you that the app is loading after the page load so it depends on your page load speed how it's loading faster.
→ I agree with your concern that our app support team hasn't able to find the place to paste the shortcode. I have walked through the chat you had with our agent and found that you were using a custom template for your products and the agent has been asked you to check from your end he had a hard time finding the place for adding the code.
→ Normally, if you are using a custom template for your website so may take a time to find the place as the agents are much friendly/known with the theme's original/actual codes.
→ Many shopify users/merchants are using this app and they are very happy with the feature we added in the app and be always open for app improvement and suggestions.
Terrible app. Don't even bother. Buttons don't function as they are intended to. It has caused a lot of confusion and inconvenience both for my customers and for my staff.
Hello Sarah,
Sorry to hear that our app was caused you an issue and I'm really very sorry for the inconvenience you had.
I saw you had sent us an email on the 1st of Feb, 2021 about the problem you faced in the app and our team has replied to you on the same day, please take a look on the screenshot of the reply which I think you haven't read or replied us back.
- https://prnt.sc/y442i5
Please let us know about the issue you had with the app so we can resolve it from your website.
unreliable and worst customer service ever! Cannot recommend, no reply to emails, no help on the phone and livechat is ghosting me
Hi there,
Sorry to hear about this and I apologize for the inconvenience.
I have checked your chat done with our team members and have seen in the chat that they have instructed you on the solution.
Will you please let me know if you have any issue with the app.
Somehow, in the last couple of months the App works when it wants to, we always miss orders tags, it gave us a whole lot more to work instead of simplifying our workflow. And the devs general response is that on their side works, but what about on our side?
Thank you very much for taking time to write the review..🤩🤩 Support team is always available to help you with your queries!!🥰🥰🥰
