Stellar Delivery Date & Pickup

Stellar Delivery Date & Pickup

Recenzje (807)

Ogólna ocena
4,8
Liczba recenzji z daną oceną
  • 90% ocen to oceny z 5 gwiazdkami
  • 6% ocen to oceny z 4 gwiazdkami
  • 1% ocen to oceny z 3 gwiazdkami
  • 0% ocen to oceny z 2 gwiazdkami
  • 2% ocen to oceny z 1 gwiazdkami
5 październik 2024

No tienen en cuenta a los pequeños comercios. Instalé la app para probar pero no la usé. desinstalé la app pero olvidé dejar de suscribirme y me han cobrado la subscripción.

he contactado con el servicio y no me quieren devolver el dinero. Me parece bastante mal que no quieran devolver el dinero, sobretodo sabiendo que jamás usé sus servicios.

soleilu
Hiszpania
19 dni korzystania z aplikacji
Identixweb Limited odpowiedział(a) 7 październik 2024

Hello there,

➝ Please note that our charges are not based on the size of your business, but rather on the number of days the app was actively installed on your store. ...

16 styczeń 2019

I have this app to provide cut-off days for delivery. I've tried on three different browsers, I've cleared the cache and am now on a second computer trying to make the delivery dates I've chosen blocked off (so people can't order on those days). I'm giving this app 1 star because I don't think I should have to ask for technical help when clearly the app has issues. I've selected the dates, ...

Glazed New Zealand
Nowa Zelandia
Ponad 3 lata korzystania z aplikacji
Identixweb Limited odpowiedział(a) 11 kwiecień 2019

Hi,

We are extremely sorry to hear about this.

There are 1000+ active users are using our app and no one has occurred this type of issue yet. I request you to get in touch ...

9 luty 2021

unreliable and worst customer service ever! Cannot recommend, no reply to emails, no help on the phone and livechat is ghosting me

Every
Niemcy
Ponad 2 lata korzystania z aplikacji
Identixweb Limited odpowiedział(a) 13 luty 2021

Hi there,
Sorry to hear about this and I apologize for the inconvenience.
I have checked your chat done with our team members and have seen in the chat that they have ...

2 czerwiec 2020

Was working fine but then stopped. Can load or not load for end users depending on the day, hour or minute and if my 6 year old daughter got out the right or left side of her bed. Contacted support twice to see if they could help and no response. Hoping this crap review will entice a response.

2U Grocer AU
Australia
Prawie 2 lata korzystania z aplikacji
Identixweb Limited odpowiedział(a) 2 czerwiec 2020

Hello there, I hope you are doing well.
Sorry to hear about this and I apologize for the inconvenience you had with our app!
I have investigated further on your concern and ...

Edytowano 14 lipiec 2022

Somehow, in the last couple of months the App works when it wants to, we always miss orders tags, it gave us a whole lot more to work instead of simplifying our workflow. And the devs general response is that on their side works, but what about on our side?

ChefsEvolution
Rumunia
Ponad rok korzystania z aplikacji
Identixweb Limited odpowiedział(a) 14 lipiec 2021

Thank you very much for taking time to write the review..🤩🤩 Support team is always available to help you with your queries!!🥰🥰🥰

29 listopad 2021

We were having issues with the date picker in the cart page since it wasn't working to be required before clicking the "add to cart" button.
After contacting the support team, the Support Executive Chandni Sharma accessed our theme files and added a buggy jQuery script to our product page that broke the "add to cart" button. This happened during Black Friday weekend and it's unacceptable.
We ...

À la table by Hanna
Kanada
Ponad rok korzystania z aplikacji
Edytowano 15 styczeń 2021

The customer should NOT be able to proceed without selecting the delivery date, but sometimes the customer can proceed without it.(Like once in 10 times) I asked to fix this bug many times but there have been no response at all. The app has bug and poor customer service. There are so many options like this app so we should switch to other apps.

Sake no Wa Online
SRA Hongkong (Chiny)
11 miesięcy korzystania z aplikacji
Identixweb Limited odpowiedział(a) 25 luty 2020

Hi, thanks for your review!
We believe to give our service to our customers as much and as soon as possible! :-)

20 kwiecień 2020

The concept of the app is very good but one of the main features (delivery cut-off) doesn't work and support is technically weak. The delivery cut-off feature doesn't handle non-working days and the logic around that creates some bizarre outcomes (for example, as you progress through the weekend EARLIER delivery dates become available!!!). Support are responsive but don't try to resolve the issue ...

The Homemade Brownie Company
Wielka Brytania
8 miesięcy korzystania z aplikacji
Identixweb Limited odpowiedział(a) 20 kwiecień 2020

Hi Adam, we are extremely sorry for your bad experience with the app. Well, our app developer has made it well working for all other customers and all of them who have issues ...

Edytowano 31 lipiec 2020

Every single time I go to the app, I get presented with an ad for some other product this company sells. I can't find a way to dismiss that message once and for all, I have to dismiss it each time. I have to train my staff to do the same. Effectively making the app useless. I'm already paying for the app, but I still have to deal with ridiculous ads.

Response to the developer below: is it not ...

Farm2cart
Stany Zjednoczone
4 miesiące korzystania z aplikacji
Identixweb Limited odpowiedział(a) 31 lipiec 2020

Hi there, Sorry to hear about that and I really apologize for the inconvenience you had with the app.
→ You should contact us for this and we help you in that matter instead ...

Edytowano 13 sierpień 2020

From 5 stars to 1 star - why? Their service is nonexistent. While my shop loses money because customers cant checkout due to their app. And these many issues is happening too many times. They will NEVER give you straight answer. So you just got to face these issues repeatedly and lose money when their app goes Ape Shit! Guys, i am still waiting. and i had enough of waiting for your "AWESOME" ...

Pasar Segar | The Fresh Market
Malezja
4 miesiące korzystania z aplikacji