Delivery Date & Pickup Stellar

Yes, now our app is mobile friendly too. Please check it and let me know if the issue still hangs on there. If so please send us a screenshot where it looks terrible in mobile?

we completely understand how frustrating it can be when support isn't immediately available, we truly regret that we missed the opportunity to assist you when you needed help.

Your review mentioned that you needed assistance setting up the app. Please know that we’re more than happy to support you.

You can reach out to us anytime through any of the following support options:

Live chat: Directly within the app

Email us: support@identixweb.com

Schedule a 1-on-1 setup call:
https://calendly.com/identixweb-shopify-app/support?utm_source=email&utm_medium=schedule_call

Chat with us on WhatsApp:
https://wa.me/+917383129192

We also took a moment to review your store setup and noticed a minor issue, which we’ve already resolved proactively from our side — even before you reached out.

One of our support team members has already emailed you at your email address. hello@vetmedi.co.uk

Es tut uns leid zu hören, dass Sie Schwierigkeiten haben, die Einstellungen zu finden.

Könnten Sie uns bitte mitteilen, nach welchen spezifischen Einstellungen Sie suchen? Wir helfen Ihnen gerne dabei, die richtige Stelle zu finden.

Sie können sich auch direkt an unser Support-Team unter support@identixweb.com wenden; wir werden Ihnen dann schnellstmöglich weiterhelfen.

Vielen Dank!

We’d like to clarify that our app is already free for Partner and Development stores, as clearly mentioned in our pricing plan. Additionally, we offer a 14-day free trial for all users.

According to our records, the app was installed and uninstalled within 2 minutes, and no support request was made during that time. If you had reached out to our support team, we would have been happy to explain the charges and pricing details.

We’re sorry for any misunderstanding. Our support team has also sent you an email(zach@multipartsstore.com) — please feel free to reply there so we can address your concerns and provide further clarification on the pricing plans.

Thank you.

We’re very sorry to hear about your experience, and we sincerely apologize for any inconvenience caused while using our app.

May I please know the reason for this rating? If you are facing any issues or have any concerns related to the app, please let us know—we are always here to help.

We truly value customers like you, and your satisfaction is very important to us. If you are experiencing any problems, please reach out—we are available anytime to assist you.

Our support team has already emailed you and also sent you a message on WhatsApp to resolve your concern. Please reply there as well so we can help you and resolve any issues as quickly as possible.

We're sorry for any issues you've faced. We've already responded to your emails and informed you that the app settings need proper configuration for delivery days to display correctly.

We also asked for details on your preferred setup, including specific dates and times, but haven’t received a response.

Please check our emails and reply so we can assist you in configuring the app properly. We're happy to help!