Anmeldelser (948)

Samlet bedømmelse
4,9
Antal pr. bedømmelsesniveau
  • 98 % af bedømmelserne er på 5 stjerner
  • 2 % af bedømmelserne er på 4 stjerner
  • 0 % af bedømmelserne er på 3 stjerner
  • 0 % af bedømmelserne er på 2 stjerner
  • 0 % af bedømmelserne er på 1 stjerner
11. maj 2024

Would like to thank Jenifer for the exceptional service for helping me out with navigating the checkout session. Its been a long 2 hours to resolve what I needed and she stayed with me throughout everything.

Brielle Flower Studio
Singapore
Cirka 2 år bruger appen
Logbase svarede 15. maj 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

27. april 2024

Have to say it is a very buggy apps. It need to access and change your theme code otherwise it will appear on every page but not only cart page.

Further edits (downgrade to 1-star): apps not compatible with some v2.0 theme like sense. the custom code they use to fix the issue will cause another issue, i.e. the date picker will be permanently locked at your cart page even if you disable this app in theme setting. The customer service is also not helpful and keep denying this is a bug. good luck.

C Patisserie (SG)
Singapore
Mere end 2 år bruger appen
Logbase svarede 30. april 2024

UPDATE: We noticed that our team has promptly addressed and fixed the problem you mentioned. We hope everything is working fine for you now.

If you need any further assistance or have any questions, please don't hesitate to reach out to us via email.

Regards,
Logbase.

I extend my sincerest apologies for any inconvenience or misunderstanding caused by the recent issue. Your satisfaction is our top priority, and we deeply regret any frustration you may have experienced. We understand that the process for disabling our app may not have been clearly communicated, especially for installations made before the introduction of the Shopify app embed feature. Moving forward, we are committed to improving our communication and support to ensure a seamless experience for you. We are fully prepared to assist you promptly, including upgrading the app to a newer version and delisting the old registration for your store. Rest assured that we will continue to prioritize your needs and provide the best service possible. Your satisfaction is paramount, and we are dedicated to resolving any issues you may encounter. Once again, I apologize for any inconvenience you have experienced.

9. juni 2024

Excellent app but the customer service makes it truly superb - their support team is easy to contact and they are very knowledgeable and committed to resolving the challenges or questions I encounter. Kavishan was very helpful, responsive, and thorough. Would definitely recommend the app!

ScottCakes
USA
5 måneder bruger appen
Logbase svarede 10. juni 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

18. marts 2024

Title: Exceptional Tech Support Experience with Sudhan R. for Customized Delivery and Shipping Setup on Shopify

I recently had the pleasure of working with Sudhan R. from the tech support team, and I am truly impressed by his exceptional support in setting up a complex delivery and shipping system on our Shopify store. Sudhan's expertise not only helped me configure different setups for local delivery, pickup, and shipping but also enabled us to implement advanced features such as limiting orders per slot and setting various parameters to enhance our operational efficiency.

One of the most remarkable aspects of Sudhan's guidance was the ability to set specific criteria such as cut-off times, preparation times, blackout dates, minimum order values, and zipcode checks for each delivery method. This level of customization has allowed us to streamline our order fulfillment process, ensuring timely and accurate deliveries while catering to the unique needs of our customers.

Sudhan also introduced me to product-specific settings such as preparation times, fulfillment types, availability, and blackout dates, enabling us to manage our inventory more effectively and provide accurate information to customers regarding product availability and delivery timelines.

Furthermore, with Sudhan's assistance, we were able to manage multiple locations seamlessly, customize delivery days based on zip/postal codes, and implement language translations to enhance the shopping experience for our diverse customer base. These features have not only improved the overall customer experience but have also helped us expand our reach and cater to a wider audience.

Additionally, Sudhan guided us in setting up dynamic delivery rates based on various factors such as zip code, postal code, product type, weight, cart value, and time slot. This level of flexibility has allowed us to offer competitive shipping rates while ensuring that our delivery costs are accurately calculated based on specific parameters.

In conclusion, Sudhan R.'s exceptional support and expertise have been instrumental in helping us create a highly customized and efficient delivery and shipping system on Shopify. I highly recommend reaching out to Sudhan for any assistance related to configuring complex delivery setups, as his knowledge and dedication to customer satisfaction are truly commendable. A big thank you to Sudhan and the tech support team for their outstanding service!

GREAT EVENT RENTALS
USA
2 måneder bruger appen
Logbase svarede 19. marts 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

9. april 2024

Great Support system. One of their support engineer named Veena jumped on a zoom call and fixed the problem for me. Thank you Veena!

KCART FL
USA
Cirka et år bruger appen
Logbase svarede 16. april 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

11. juni 2024

Pickeasy has great support staff who are quick to respond and to resolve issues when they arise. Shout out to Rajkumar for his professional assistance!

isotope-ice-cream
USA
9 måneder bruger appen
Logbase svarede 12. juni 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

30. maj 2024

Siva was great help with setting up our app, Logbase has a variety of apps that are helpful with delivery logistics (specially date picker), their app makes delivery logistics very easy, just download and schedule a setup call with them!

Pafe Plants
USA
11 dage bruger appen
Redigeret 20. marts 2024

I can only say good things about this company! I had some tweaking to do before the app worked perfectly, but they came through with each and every request within 1 day! their customer service is available 20 hours a day, just amazing! plus the add really solved all my shipping issues that i had! 5 stars!

Blooms of Hawaii
USA
Cirka en måned bruger appen
Logbase svarede 6. marts 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

22. marts 2024

Jenifer was a star today in helping us set up our custom integrations of Pickeasy, with the support of her team. It seems like it's going to take care of all of our needs, in terms of calendar functionality. Thanks very much!

wheelersofchiswick
Storbritannien
3 måneder bruger appen
Logbase svarede 24. marts 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

6. april 2024

The help desk respond very quickly and have plenty of contact options and convenient times. They resolved my issue quickly and easily with also showing me other options so can navigate independently.
The app is great for what I need and is versatile so I have more flexibility with how I sell different products.

Mon Gateau Mansfield
Australien
3 måneder bruger appen