Pickup Delivery Date —Pickeasy
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Initial interactions were positive, but subsequent technical issues have been met with disappointing customer service. Despite multiple attempts to contact the team via the provided email, there has been no response to my query. Every time I contact support via chat, they have no clue about my query or the email I have sent. The prompt to leave a 5-star review immediately after the initial meeting raises concerns about the authenticity of the reviews displayed.
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your recent experience with our support team. We strive to provide prompt and effective assistance.
Regarding the technical issue you mentioned, we thoroughly investigated your concern about the continuous cart refresh and found that the issue is unrelated to our app. Despite this, our team went the extra mile to identify the code causing the error. We can confirm that this code is neither associated with our app nor your theme, as we also verified with the theme provider and included you in the email correspondence. We've shared detailed instructions on the location of this code in your theme and how to remove it to resolve the issue.
Please check your email for these details, and if you haven't received them, kindly let us know so we can resend the information. We're here to help and want to ensure everything is working smoothly on your end.
Thank you again for your feedback, and we hope to have the opportunity to improve your experience with our app.
Have to say it is a very buggy apps. It need to access and change your theme code otherwise it will appear on every page but not only cart page.
Further edits (downgrade to 1-star): apps not compatible with some v2.0 theme like sense. the custom code they use to fix the issue will cause another issue, i.e. the date picker will be permanently locked at your cart page even if you disable this app in theme setting. The customer service is also not helpful and keep denying this is a bug. good luck.
UPDATE: We noticed that our team has promptly addressed and fixed the problem you mentioned. We hope everything is working fine for you now.
If you need any further assistance or have any questions, please don't hesitate to reach out to us via email.
Regards,
Logbase.
I extend my sincerest apologies for any inconvenience or misunderstanding caused by the recent issue. Your satisfaction is our top priority, and we deeply regret any frustration you may have experienced. We understand that the process for disabling our app may not have been clearly communicated, especially for installations made before the introduction of the Shopify app embed feature. Moving forward, we are committed to improving our communication and support to ensure a seamless experience for you. We are fully prepared to assist you promptly, including upgrading the app to a newer version and delisting the old registration for your store. Rest assured that we will continue to prioritize your needs and provide the best service possible. Your satisfaction is paramount, and we are dedicated to resolving any issues you may encounter. Once again, I apologize for any inconvenience you have experienced.
Unfortunately, it did not work for my website. Many minor errors, lack of internal communication between the app support team. It really messed up my shipping section , automatic email does not look professional and continually losing the customer - Launched the site last week and already lost 4 customers.. Its crucial for the new site.. Support team was always there and willing to helpful but it is just not meet my needs
Hi,
This is Saravanakumar, CEO of LogBase. I sincerely apologize for the issues that happened. l understand the pain of losing customers as we also run an e-commerce business.
I just went through all the communication you had with our support team. It looks like the checkout experience for the customer was not seamless. If you can give us another opportunity, I can connect with you personally on a Zoom call and sort out the issues you have in the checkout page. We can also help you customize all the emails as per your requirement. We are also limited in some cases in Shopify as the checkout page of Shopify is not customizable, this would be the case for all similar apps in the Shopify app store. You can check them as well.
Thanks for the opportunity and time.
Saravanakumar
CEO
LogBase
Does not work unless Shopify's 3rd party carrier rate API is enabled...despite the misleading info this App writes in the pop up during set up after installing the app. 3rd party carrier rate API is only available if you're on a shopify plan that costs minimum $320/month. Really disappointed this app misled us about this requirement and wasted our time setting up and testing an app that was never gonna work as advertised. We contacted "support" about this but they said some folks don't need 3rd party API access because they just use the date picker portion of this app...be warned! Doing this would allow customers to choose a *delivery* date on the cart page and then the $0 free (pickup) option at checkout...it's not a real world solution and this app needs to be more upfront about the expensive shopify requirements it needs to function correctly.
Hello,
Thank you for your response.
We want to communicate that we have made diligent efforts to present accurate information regarding the Carrier Calculated Shipping API, as it is a mandatory requirement for apps like ours on Shopify. Additionally, we'd like to clarify that the Carrier Calculated Shipping API is accessible with the "Shopify" plan ($79). You can either add this API as a $20/month add-on or opt for the annual Shopify plan to include this feature.
We sincerely apologize if our previous explanation caused any confusion, and we assure you that it was not our intention to provide inaccurate information. We have carefully reviewed the details and updated the content to ensure clarity and minimize any potential misunderstandings.
Should you require assistance with setting up the app, please don't hesitate to contact us. We are more than willing to help at any time.
Regards,
Siva
Customer Success Team
Logbase.io
Barath assisted with the setup and very knowledgable
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Great service and support.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Nandini was very very helpful and really nice!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Great app! Awesome customer service. They integrated the app for me with ease :)
Thank you so much for taking the time to leave us a review! Your feedback truly means the world to us. It not only encourages us to keep improving but also helps us grow and reach more customers.
Janani helped me solve an issue with the calendar disppearing very easily and quickly. Software does what I need it to do.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
The support from Kavishan was perfect. Went way beyond what was expect.
Highly recommended
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Sudhan was amazing with helping me set up my store and answered all of my inquiries. Thank you Sudhan!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Annie was of great help! high recommended
“We're really grateful and appreciate you taking the time to share your rating with us."
Barath assited me
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Barath assisted on setup
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Nandini went above and beyond to help me with my business! She is a really great employee that values her customers! I appreciate her very much!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Nandini was very helpful and patient!
We sincerely appreciate you taking the time to share your feedback with us. Your kind words mean a lot, and we're delighted to hear about your positive experience with our...
Thank you for taking the time to leave us a 5-star review. Your feedback is greatly appreciated and helps us continue to improve our service.
Pickeasy has great support staff who are quick to respond and to resolve issues when they arise. Shout out to Rajkumar for his professional assistance!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
very helpful, thank you pickeasy
We want to express our sincere gratitude for taking the time to share your review. Your feedback is invaluable, and we genuinely appreciate your input.
Shiva and Dinakar help me us to setup the app.
Thank you.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...
“We're really grateful and appreciate you taking the time to share your rating with us."
Best delivery date app we could find. Excelent costumers service.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Nandini helped me a lot. She is very kind and friendly.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Great Support system. One of their support engineer named Veena jumped on a zoom call and fixed the problem for me. Thank you Veena!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
They are always so quick to answer questions and make everything so easy and seamless.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Great support call today to get assistance with my storefront. Barath was great!
“We're really grateful and appreciate you taking the time to share your rating with us."
I just wanted to share my positive experience with Pickup Delivery Date Pickeasy. The interface is user-friendly, and the scheduling feature is incredibly convenient for both me and my customers.
Kudos to the team for providing exceptional customer support as well. They were prompt and helpful in addressing any questions I had.
I highly recommend Pickup Delivery Date - Pickeasy to any Shopify merchant looking to streamline their delivery process. Keep up the great work!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Febin was very helpful with walking me through all the different options of the Pickeasy app. I feel that this was the solution I needed for my online store. Very professional and nice to speak with. I would recommend this app to anyone who needs the ability to schedule certain pickup dates/times and/or blackout dates. This is what I was looking for!
We want to express our sincere gratitude for taking the time to share your review. Your feedback is invaluable, and we genuinely appreciate your input.
Rahul and the LogBase team is Fantastic. Whenever I have any issue, they are always on hand to guide and help. If i coudl give 10 stars I would.
Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach out to us if you have any queries; we will be glad to assist you!
Best pickup app I've used so far. Easy to use and does what it's supposed to do. Easily one of the best customer service I've experienced so far.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Thanks Rahul for the help. Excellent service !
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Exactly the tool my In-Store pickup only bakery needs. CUstomer service from Annie was excellent and she walked me through all settings expertly!
Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach out to us if you have any queries; we will be glad to assist you!
Eu estou utilizando o software e atende muito bem as expectativas. O suporte foi feito pelo Rahul que resolveu todas as minhas dúvidas referente ao App.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Janani is great and helpful
Thank you so much for taking the time to share your feedback with us. Please feel free to reach us if you have any queries, we will be glad to assist you.
Febin was quick and helpful, was able to answer all my questions promptly and had great customer service. Looking forward to learning more!
Thank you for taking the time to share your positive experience with us. We look forward to serving you in the future.
Quick and helpful technical assistance! Special thanks to Siddarth.
Thank you for taking the time to share your positive experience with us. We look forward to serving you in the future.
Such a great addition to my website and customer service is top notch!
I reached out in regard to a few issues with the check out options on my website, and Sudhan was so helpful and kind. He not only fixed all the issues, he went as far as making the options blend so nicely with my website, and made suggestions about the layout to help make my website clear and easy to navigate. Incredible service!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
the best customer service and also a very useful app! thank you!
We greatly appreciate you for taking the time to share your feedback with us. We are thrilled to hear about your positive experience with our product and service.
Great Ragul. He contacted me via zoom and helped me cut and set up everything without any problems, even without knowing English!!!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear about your positive experience with our product and service.
Great team support. I managed to get setup very rapidly and now my store is almost complete.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear about your positive experience with our product and service.
Easy to use and great customer service support.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words.
This app helps to set up and track deliveries for our local produce. The advanced setting allow for specific details to be tailored. Febin was able to help set this up quickly and efficiently! It was quick to set up a meeting and program this app the way we needed.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words.
Received quick and helpfull help from Veena
Thank you so much for your kind words and for choosing Pickeasy! We truly appreciate your support and are here to assist you whenever you need us.
Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach out to us if you have any queries; we will be glad to assist you!
Febin was very helpful and managed to help me very quickly with our specific request. Thanks again !
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words.
This app is exactly what I was looking for. Their customer support is so so good. A must have.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words.
Si bien la App tiene muchas opciones y puede confundir a veces me sorprendió la disposición del soporte técnico Rahul, muy amable, super rápido y con una predisposición a mil por hora. Al final resulto muy fácil de usar gracias a el. Muy agradecido por el apoyo Rahul.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
they were very nice in fixing the issue with my delivery date picker. Also the picker overall has a basic and nice functionality, and it has a free plan so its good.
Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach out to us if you have any queries; we will be glad to assist you!
Perfect assistance
Great support team and easy to work with
“We're really grateful and appreciate you taking the time to share your rating with us."
Vindu has been very helpful in setting up the app. The app is very user friendly.
We're delighted to hear about your excellent experience with us, and your positive feedback is greatly appreciated. If you require any further assistance or have additional inquiries, please feel free to contact us. We eagerly anticipate the opportunity to serve you once more in the future.