Pickup Delivery Date Pickeasy
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The support team has been excellent.
They respond very quickly and have resolved every issue or adjustment I’ve requested so far. Even configuration details and smaller UX improvements were handled professionally and efficiently.
It’s clear that they take feedback seriously and are willing to help tailor the setup when needed.
Very responsive and solution-oriented support.
Thanks so much for your support and thoughtful feedback. Your time and input are genuinely valued and make a big difference in helping our company grow :)
Lisa was a tremendous help when I encountered issues setting up the Google Maps API. Although we eventually decided to abort the setup and revert to the starter plan, she patiently guided me through every step of the process. Her clear explanations and calm support made the experience smooth and reassuring throughout.
Thanks so much for your support and thoughtful feedback. Your time and input are genuinely valued and make a big difference in helping our company grow :)
Subiksha was really helpful in walking me through all of the steps to set Pickeasy up properly, making sure the delivery & pickup times are included in emails and on the thank you/order status pages. I really appreciate her help!
Thanks so much for your support and thoughtful feedback. Your time and input are genuinely valued and make a big difference in helping our company grow :)
Die App ist super easy aufgebaut, lässt sich leicht zu integrieren und der Kundenservice ist echt mega. Kann die App bis dato empfehlen. Läuft sicher und ist natürlich eine super Geschichte, wenn man solche Rates anbieten will, wie Abholung oder Lieferungen.
Thanks so much for your support and thoughtful feedback. Your time and input are genuinely valued and make a big difference in helping our company grow :)
This app is a lifesaver for local fresh prepared food delivery, and the customer service is always exceptional! Vignesh is so helpful!
Thanks so much for your support and thoughtful feedback. Your time and input are genuinely valued and make a big difference in helping our company grow :)
Worked well... and then the app widget stopped showing in cart... it was related with the theme 'Local' but support fixed it.
Thanks so much for your support and thoughtful feedback. Your time and input are genuinely valued and make a big difference in helping our company grow :)
Subiksha helped me resolve all the technical issues I faced. This app is very user-friendly and helped our business to increase trust and conversion rate.
Thanks so much for your support and thoughtful feedback. Your time and input are genuinely valued and make a big difference in helping our company grow :)
Had a zoom chat call with Manaz Logbase and it was REALLY REALLY helpfull!! Loving the pickeasy app since 5 years ago!
Thanks so much for your support and thoughtful feedback. Your time and input are genuinely valued and make a big difference in helping our company grow :)
I installed this app and spent several hours configuring the settings. Then the app could not convert past the cart. It got stuck on the address field and users can not input and address. It only allowed the pin to be dragged on a continent sized map. Then toggled off the app on my live them and reached out to support. EXPLICITLY telling them that they needed to fix the issue in the backup copy of the theme NOT TOGGLE BACL ON THE BROKEN SETTING IN MY LIVR THME. Due to this I missed an entire day of sales. This is completely unacceptable I want a full refund. This cost me more than it would ever be worth, it’s just extra app bloat and checkout friction issues will arise. What terrible solutions to support, they should be ashamed of themself for hurting my business and editing my live theme. App does not function out of box 0/10 would not recommend ruining your cart and checkout making it IMPOSSIBLE TO CONVERT.
Hi there,
Thank you for your patience and for giving us another opportunity.
I’m happy to share that the checkout issue has been resolved, and I noticed you’ve been using the app for the past 2 days. I hope everything is working smoothly and meeting your requirements now.
If you’re satisfied with the current experience and our support, could you please consider updating your review from 1★ to 5★? Your updated feedback would mean a lot to our team and really helps Pickeasy grow and motivates us to provide the best service.
Of course, if you notice anything else or have any questions at all, just reply to this email—we’re always here and glad to help.
Thank you again,
Rahul
Product Manager – Pickeasy
Logbase.io
Subiksha is helpful and attentive to my inquiries. Speedy response, thank you :) I like that it adds multiple shipping options to the cart to allow customers to pick the time they'd like their products delivered.
Thanks so much for your support and thoughtful feedback. Your time and input are genuinely valued and make a big difference in helping our company grow :)